Manage Your Health Online with MyChart

What is MyChart?

MyChart is a secure online portal that allows you to access your electronic medical record and send messages to your doctor directly without going to the clinic or picking up the phone. You can also:

Access your test results
No more waiting for a phone call or letter — view your results and your doctor's comments within days.

Communicate with your doctor
Get answers to your medical questions from the comfort of your own home.

Pay online
View and pay your hospital and clinic bills.

Manage your appointments
Schedule your next appointment, check in online or view appointment details.

Request prescription refills
Send a refill request for any of your refillable medications.

MyChart Access for Pediatric Patients Ages 12 and Up

It’s important for parents, guardians and teens to understand patient rights when it comes to accessing information in MyChart.

In consideration of state laws granting rights to teen patients, when a pediatric patient turns the age of 12, Providence changes MyChart settings such that teen patients can access their medical records privately. This is because they have reached the “age of majority” – meaning they can seek care independently for certain healthcare conditions.

Beginning June 30, 2026, teens who already have a MyChart account will need to reactivate their account with help from their clinic and/or care team. This does not delete the teen’s health information or change their care.

After reactivating their account, or setting one up for the first time, teens will be able to see more of their own health information in MyChart, such as notes, results, appointments and other parts of their medical record. Some information may still be limited when required for privacy or legal reasons.

Parent/guardian access (also called proxy access) is not being removed as part of this update. Proxy access will continue, and additional updates are planned later in 2026 to expand what parents and guardians can do in MyChart while still protecting teen privacy.

Frequently asked questions for parents and guardians

Proxy access grants an authorized person, who is not the patient, access to certain information or tools in the patient’s MyChart account. Full access is generally granted to adults serving as proxy for other adults and to parents and guardians serving as proxy for a minor child until the child turns age 12. Once a child turns age12, the parent or guardian’s full access is changed to limited proxy access until the time that the child is 18 years of age. Once the child turns age 18 the parent or guardian will no longer have proxy access unless granted by the patient.

A patient does not need to have a MyChart account of their own to grant proxy access.

Account/admin
eCheck-in
Letters
Provider notes
After visit note
Family history
Medications
Questionnaires
Allergies
Health issues (problem list)
Messaging (all)
Referrals

Appointments (all)
Health reminders
Pharmacy update
Scanned documents
Billing
Immunizations
Patient preferences
Social history
Care journeys
Lab/test results
Procedures
Surgical history

A legal representative, which may include a parent or proxy, may be authorized in accordance with state law to access and obtain copies of a patient’s medical information contained within the patient’s medical record that may not be accessible to the proxy through MyChart. Requests for access or copies can be made by contacting the patient’s treating clinic location or by requesting copies of medical records through Providence’s Health Information Management Release of Information processes.

Appointment scheduling (but not past or future appointments)
Billing
Immunizations
Messaging between proxy and patient’s provider (but not messages between patient and provider)

On a patient’s 12th birthday, Providence changes parent and guardian MyChart proxy access to ensure compliance with state laws regarding the privacy of medical records for minor patients.

A legal representative, which may include a parent or proxy, may be authorized to access and obtain copies of a patient’s medical information that is contained in a patient’s medical record that is not accessible through MyChart by contacting the patient’s clinic location or by requesting copies of medical records through the Providence’s Health Information Management Release of Information processes.