Frequently Asked Questions

• For most new medication orders, your doctor can order electronically or by fax.
• For refills, we offer a convenient refill management service that helps make sure you never run out of your medications. You can request refills by phone or through MyChart. For specialty medications, you can choose to receive refill messages via text, email, or through the Twistle app.
• If state law allows, we can offer you a generic medication that doesn’t cost as much. If we’re unable to fulfill your order, we’ll let you know right away.
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• Medication delivery times may vary based on the type of medication and your needs.
• Medicine can be shipped to you via UPS, FedEx, USPS or by a local delivery service. Some medicine must be shipped quickly because it needs to be kept cold or has special instructions for use. If you need your prescription right away, please call us.
• Some medications require prior authorization (pre-approval from your insurance company) and may take longer to be approved and filled. We help work with your provider and insurance company to request approval. Once the medication is approved, we will contact you to discuss your medication and set up your medication delivery or pick-up.

Many health plans offer you the option to choose prescription coverage through Credena Health Pharmacy. Our team can help verify your benefits, explain available options and support your right to choose the pharmacy that best meets your needs.

Medication transitions can be managed smoothly. Credena Health will work with you, your provider and your new insurance plan to help continue care and explore ways to help lower out-of-pocket costs whenever possible.

The cost of your medicine(s) will depend on your insurance coverage. Final copay amounts can vary and may not be available until your claim has been processed.

If you have Medicare Part D coverage, your cost may also be affected by your deductible, copay and total out-of-pocket expenses.

You can pay for prescription refills through MyChart when you place your order, and Credena Health accepts all major credit cards. Your prescription will be filled as ordered by your physician unless you request otherwise – your insurance plan may limit the quantity dispensed.

If you have concerns about the cost of your medication or have billing questions, our team can help. We can also work with you to explore available financial assistance programs.

Yes. You’ll need to sign and return the consent form, and in some cases, a financial disclosure form. All the other paperwork is for your records.

• Follow the MyChart Patient Refill Guide
• You can also request refills by calling the phone number on your prescription label and entering your prescription number into our automated phone system or by talking with the pharmacy staff.

• Pharmacy staff will call or send a message to you to schedule your refill order 3 to 7 days before you should run out of your medication. If you need the medication refilled sooner than that, please call the pharmacy.
• After business hours, please leave a message on our 24-hour refill message line by calling 503-215-3130 or 1-800-793-3158.
• Please also remember to call us with any insurance, address or health changes. If leaving a voicemail, please include the following in your message:
1. Your first and last name
2. Your date of birth
3. The name of the medicine
4. Your address
5. Your requested delivery date
6. A daytime phone number

• Please visit this FDA webpage to learn how to safely dispose of different medications.
• If there is a recall, the pharmacy staff will call you with instructions for what to do with the recalled medication.
• If you have more questions about disposing of medications safely, please call us at the number listed above and ask to speak with one of our pharmacists. 

Know your limits and when to ask for help. Credena Health is ready for emergencies. We expect to be able to contact you and provide service during disasters, but there are no guarantees. If major roadways are blocked or if telephones fail, there could be delays or interruptions in service. During or after a disaster, if you cannot reach Credena Health, go to the nearest emergency health care center before your medications or supplies run out.

We recommend you plan for emergencies by developing a plan and gathering supplies. Discuss with your health care provider what medical supplies and medications you would need in an emergency and how to access them.

For information about how to prepare for natural disasters, visit RedCross.org/prepare, or call the Red Cross at 1-503-284-1234. You may also visit the Federal Emergency Management Agency website at FEMA.gov.

If you have any questions about any of the above topics, please call us at the number listed at the top of this page.

In any emergency, call 911.