Patient & Family Advisory Council

Kadlec Patient and Family Advisory Council

Kadlec's Patient and Family Advisory Council (PFAC) partners patients and families with members of the health care community to provide perspectives that influence safety, enhances the patient and family experience and achieves the best clinical outcomes throughout Kadlec.

Through their unique perspectives, they give input on issues that impact care, ensuring that the next patient or family member's journey is easier.

The purpose of the Kadlec Regional Medical Center PFAC is to:

  • Serve as a source of valuable insight into the patient and family experience
  • Work in partnership and collaboration with those who are actively engaged in improving the healthcare experience at Kadlec
  • Support the mission of Kadlec by working to enhance the patient care experience and promote patient–and family-centered care
  • Ensure patient and family perspective is represented in all areas of Kadlec operations throughout the medical center, clinics and outpatient services
  • Participate on committees and projects in order to provide the patient and family perspective

Our Patient Family Advisors possess these key attributes:

  • The ability to work and communicate in the spirit of partnership and in an environment of mutual respect
  • A positive outlook that is solution-focused without having a specific "agenda"
  • The ability to serve as a representative voice
  • A demonstrated aptitude and attitude for constructive collaboration
  • A teachable spirit
Patient Family Advisor vs. Patient Advocate

A Patient Family Advisor represents the patient and family perspective to provide insight into creating the best possible patient experience. A Patient Advocate is a trained professional who serves as a go-between for patients and their family members and representatives of the health care industry. Patient Family Advisors (PFAC volunteers) do not operate in this capacity.


All Kadlec volunteers that are appointed to the PFAC will be required to complete the onboarding process prior to beginning their role as a Patient and Family Advisory Council Members.

Selection process
Onboarding requirements
  • Background check and health requirements
  • Volunteer Orientation (4 hours)
  • PFAC orientation with PFAC staff liaison and PFAC membership chair (2 hours)
  • Caring Reliably (4 hours)
  • Kadlec Culture Orientation (4 hours)
Ongoing requirements
  • Monthly meetings and work group (2 hours)
  • Meeting review and prep (1 hour)
  • Project work (1-3 hours)