Patient and Visitors
Our primary goal is to provide you with the highest quality of care possible. Our commitment to caring for the whole person — body, mind and spirit — is a means of fulfilling the mission of our sponsors, the Sisters of St. Joseph of Orange and Sisters of Providence.
We have prepared a guide to answer questions you may have during your hospital stay, to explain some of the necessary policies and procedures, and to acquaint you with the services we provide for your care, comfort and convenience.
If you have any further questions, please don't hesitate to ask your nurse or your doctor, or feel free to contact our Administration Department directly at ext. 8200.
We are pleased that you and your doctor have chosen our hospital. While you are with us, we'll do our best to ensure your comfort and recovery.
Cafeteria Open: Sun-Sat (seven days per week)
- Breakfast served from 6:30 a.m. - 9:30 a.m.
- Lunch served from 11 a.m. - 2 p.m.
- Dinner served from 5 p.m. - 8 p.m.
Vending machines are located in the cafeteria.
At St. Mary, we strive to provide the best care and safest environment possible. In continuing our ongoing efforts of improvement and eliminating system problems that affect delivery of care, we are offering a new program called Condition H.
What is Condition H?
- Condition H is a program that allows patients and families to call a Medical Emergency Team when they feel they are in an emergent situation and/or their needs are not being recognized and/or met.
- H stands for HELP
- Condition H is a Patient Safety Initiative
Why are we offering this?
- To be proactive, increase patient safety and satisfaction and solidify the relationship between our patients, families and the healthcare team.
- To provide patients and families access to care and the ability to communicate their needs and concerns.
When could a patient or family member call Condition H?
- If a noticeable medical change occurs in the patient and the healthcare team is not recognizing the concern.
- If there is a breakdown in communication and/or confusion in the plan of care with the healthcare team.
- If you feel your concerns are not being heard and/or your needs are not recognized or met.
Patient/family first needs to:
- Identify the problem and communicate with your primary care nurse.
- If a problem persists, contact the charge nurse and try to contact the physician.
- If a problem is still not adequately addressed and you have serious concerns about how your care is being given, managed or planned, consider activating Condition H.
How to call:
- Dial “4357” on any hospital telephone and put on the call light.
- Identify the call as Condition H. Provide your name, location and reason for the response request.
- A Medical Emergency Team will respond to assess and treat as necessary.
We hope to empower patients and families to access care, decrease anxiety levels and improve patient safety. The program aims to address immediate needs and increase communication between patients, families and the healthcare team.
If you have questions, please discuss them with your healthcare team.
Language Interpreter Services for Non-English Speaking and Hearing-Impaired Patients
While you are a patient at St. Mary Medical Center, you have the right to communicate with people inside and outside of the medical center.
If you do not speak or understand English or have a hearing impairment, you have the right to have access to an interpreter. SMMC provides interpreter and translation services for our non-English speaking patients and the hearing impaired. If you are in need of these services, please ask a hospital staff member who can assist you. There are TTY units located in the emergency department and the administrative coordinator’s office for the hearing impaired. In the event that you have a concern regarding this process, please contact the interpreter coordinator at ext. 8005.