Patient and Visitors

It is our pleasure to welcome you to St. Mary Medical Center.

Cover of patient guideOur primary goal is to provide you with the highest quality of care possible. Our commitment to caring for the whole person — body, mind and spirit — is a means of fulfilling the mission of our sponsors, the Sisters of St. Joseph of Orange and Sisters of Providence.

We have prepared a guide to answer questions you may have during your hospital stay, to explain some of the necessary policies and procedures, and to acquaint you with the services we provide for your care, comfort and convenience.

If you have any further questions, please don't hesitate to ask your nurse or your doctor, or feel free to contact our Administration Department directly at ext. 8200.

We are pleased that you and your doctor have chosen our hospital. While you are with us, we'll do our best to ensure your comfort and recovery.

View the patient guide

At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.

Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.

An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.

How to get started

The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.

Start the Conversation with these Four Steps:

  • THINK - about your values, goals and care preferences if you were to become seriously ill
  • TALK - to your loved ones about these care preferences
  • CHOOSE - someone to speak for you if you can’t speak for yourself
  • COMPLETE - an Advance Directive

Advance directive tool kit

Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.

Five Wishes

Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.

POLST (Physician Order for Life Sustaining Treatment)

Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:

  • Help you and your patient discuss and develop plans to reflect his or her wishes
  • Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
  • For more information, please visit POLST for health care providers

Cafeteria Open: Sun-Sat (seven days per week)

  • Breakfast served from 6:30 a.m. - 9:30 a.m.
  • Lunch served from 11 a.m. - 2 p.m.
  • Dinner served from 5 p.m. - 8 p.m.

Vending machines are located in the cafeteria.

Billing and financial assistance

Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).

Go to billing

At St. Mary, we strive to provide the best care and safest environment possible. In continuing our ongoing efforts of improvement and eliminating system problems that affect delivery of care, we are offering a new program called Condition H.

What is Condition H?

  • Condition H is a program that allows patients and families to call a Medical Emergency Team when they feel they are in an emergent situation and/or their needs are not being recognized and/or met.
  • H stands for HELP
  • Condition H is a Patient Safety Initiative

Why are we offering this?

  • To be proactive, increase patient safety and satisfaction and solidify the relationship between our patients, families and the healthcare team.
  • To provide patients and families access to care and the ability to communicate their needs and concerns.

When could a patient or family member call Condition H?

  • If a noticeable medical change occurs in the patient and the healthcare team is not recognizing the concern.
  • If there is a breakdown in communication and/or confusion in the plan of care with the healthcare team.
  • If you feel your concerns are not being heard and/or your needs are not recognized or met.

Patient/family first needs to:

  • Identify the problem and communicate with your primary care nurse.
  • If a problem persists, contact the charge nurse and try to contact the physician.
  • If a problem is still not adequately addressed and you have serious concerns about how your care is being given, managed or planned, consider activating Condition H.

How to call:

  • Dial “4357” on any hospital telephone and put on the call light.
  • Identify the call as Condition H. Provide your name, location and reason for the response request.
  • A Medical Emergency Team will respond to assess and treat as necessary.

We hope to empower patients and families to access care, decrease anxiety levels and improve patient safety. The program aims to address immediate needs and increase communication between patients, families and the healthcare team.

If you have questions, please discuss them with your healthcare team.

Most hospitalization insurance policies do not cover all expenses incurred. You are ultimately responsible for your account. In some cases, we may ask patients to pay the deductible and co-insurance portions before or during their stay. Some insurance plans require pre-certification prior to admission. Please follow all requirements of your insurance plan and make any arrangements deemed necessary by your insurance company.

Patients who are not insured will be asked to make a deposit either before or at the time they are admitted. The balance of the hospital bill can be paid when the patient is discharged, unless other arrangements have previously been made.

We accept most major health plans. Please check with your specific health plan for details regarding St. Mary Medical Center.

Which best describes your situation?

  • Your employer purchases your health insurance

    Your employer may offer several options, including HMO, PPO, or other variations of these types of plans such as EPO or POS. Learn more ›

  • You purchase health insurance yourself

    You now have choices, including Covered California, the health care exchange established under the Affordable Care Act. Learn more ›

    Considering Covered California? We can help.

  • You're eligible for Medicare

    For seniors qualifying for Medicare, you may opt to purchase Medicare Advantage or a Medicare Supplement plan. Learn more ›

  • You're eligible for Medi-Cal

    The Medicaid program for low income individuals and families is known as Medi-Cal in California. Learn more ›

Language Interpreter Services for Non-English Speaking and Hearing-Impaired Patients

While you are a patient at St. Mary Medical Center, you have the right to communicate with people inside and outside of the medical center.

If you do not speak or understand English or have a hearing impairment, you have the right to have access to an interpreter. SMMC provides interpreter and translation services for our non-English speaking patients and the hearing impaired. If you are in need of these services, please ask a hospital staff member who can assist you. There are TTY units located in the emergency department and the administrative coordinator’s office for the hearing impaired. In the event that you have a concern regarding this process, please contact the interpreter coordinator at ext. 8005.

Language Access Policy