MyChart Single Sign-On Frequently Asked Questions

Single sign-on allows patients to have one set of login credentials to access all Providence applications. 

This will improve the patient experience so you only have to remember one login, and it allows for greater medical record security, compliance and improved usability. 

You may notice a slight change in the look and feel of the website while signing in. This is our new process, and all your MyChart data will be available.

No, your old username and password will not change.

If you forget your password, you can click “forgot password” and the system will send you an email with a verification code, which will allow you to reset your password. 

If you forget the username, you can click “forgot username” and the system will send you an email with your username.

Prove is our third party tool for identity verification to create an account. This is secure and HIPAA compliant.

Yes, all your MyChart related functionalities will remain the same.

Activation codes expire after 45 days. If your activation code is not working, you can call the Patient Engagement Center at 833-395-2035 for help.

Single sign-on has removed the care location drop down as that was confusing. Now patients can simply sign in using their username and password to log in.

If your information does not match our records, please call the Patient Engagement Center for assistance at 833-395-2035.

Input either the username or email you used when you created your account.