Texas Patients: Pay your Medical Bills Securely Online

According to your hospital bill, when did you receive care?
Before March 5, 2022

For services at Levelland, Lubbock, and Plainview Hospitals.

On or after March 5, 2022

For services at Levelland, Lubbock, and Plainview Hospitals.

Have questions or concerns about your medical bill? Get answers and support from our billing or financial counselors.

More Ways to Pay

Here are other payment modes to consider:

By Phone

Our customer service team is available Monday - Friday from 8 a.m. to 8 p.m. PT. Contact us to get the phone number for your nearest location.

By Mail

Complete the mail-in portion of your paper bill and mail a check or money order to the address provided on your bill.

You’ve Got Payment Options

We're here to help you with an interest-free payment plan featuring long-term options and no late fees, unlike loans or credit cards:

  • No interest payment starting at $25 a month
  • No penalties for early payments
  • No monthly stress or hassle – set-up automatic payments from your credit/debit card or bank account

You can set up payment plans by either accessing your billing portal, which you can find by clicking here, or by calling the phone number available in our Contact Resources.

Doctor talking to patient about their options
Doctor showing patient information on a tablet

How to Access Financial Assistance at Providence

At Providence, we want to support everyone who comes to us for care, regardless of coverage or ability to pay. Patients with questions or concerns about their medical bills are encouraged to contact us to see what options may be available to help them, including financial assistance.

Our financial counselors can help you:

  • Apply for government and community-based assistance
  • Apply for financial assistance and medical coverage
  • Get free or low-cost care if you are eligible
  • Explore interest-free, long-term payment plan options

 

Try Our Eligibility Calculator

Schedule an Appointment with a Financial Counselor

Understanding Your Medical Bill

Providence determines your bill based on several factors, including the specific medical services and treatments you receive, the duration of your stay, the complexity of your condition, insurance coverage and the associated health care costs.

Top Bill Payment FAQs

Whether you’re insured or not, you can expect a bill from us within 30 days.

Because facilities, physicians and caregivers and medical equipment can be billed separately, you may receive more than one bill per visit. For example, you may be billed separately by each physician (e.g., surgeon, anesthesiologist, radiologist, pathologist, intensivist or hospitalist) involved in providing or reviewing your care.

Itemized bills are not routinely sent; however, you may request one at any time by calling your hospital’s patient financial services department.

Providence determines your bill based on several factors, including the costs associated with the following:

  • Specific medical services, treatments and procedures you receive
  • Duration of your hospital stay
  • Complexity of your condition
  • Medications administered

Additionally, the bill may also take into account your insurance coverage, applicable discounts, financial assistance and any outstanding balances from previous visits. Your financial responsibility will be determined based on your insurance plan's coverage.

The billing process is transparent, and you can inquire about the details of your bill by contacting Providence's billing department or reviewing the itemized statement provided to you.

If you wish to discuss concerns about your bill, call the patient billing office at 800-378-4189, Monday - Friday: 8 a.m. - 4:30 p.m. or any of the phone numbers listed on the front of your bill.

Or you can notify us in writing if you think your bill is inaccurate. Written disputes should be mailed directly to your hospital at the address listed on the front of your bill. Please include:

  • Your name and account number
  • The charge you feel may be inaccurate
  • An explanation of why you believe the bill is in error

After we receive your written concerns, we will:

  • Acknowledge receipt of your letter within 30 days
  • Pause all formal collection attempts until we have responded to your concern
  • Respond to you or explain the delay within 60 days of receipt of your letter
  • Correct your bill, if an error is verified
Woman working with laptop

Need More Help with Billing?

Head to our state-specific contact resources page to connect with our team in Texas.