Frequently Asked Questions
The staff at Providence Transitional Care Center stands ready to help ease you through this difficult transitional period during your recovery. If you have any questions not answered below, please don’t hesitate to contact our admissions office at 907-212-9100.
Providence Transitional Care Center (PTCC) is a skilled nursing rehabilitation facility. After your medical condition has been stabilized in the hospital, we will assist you in reaching the next level of care that will be best for you (home, assisted living, etc.). Our staff is anxious to get to know you and to help you create a comfortable, personalized atmosphere where you will feel right at home.
Please note that you will receive doctor visits during your stay with us, but they will be less frequent than they were in the hospital. You may expect to meet with your doctor within a few days of admission, then every 30 to 60 days. In the meantime, your nurses will contact your doctor as needed, any time of the day or night.
Since you are responsible for the cost of your care, we encourage you to work with the hospital’s financial counselor or case manager as soon as possible. There are several payment options that may be available to you, including Medicare, Medicaid, Veterans Administration, insurance, and private pay.
We know that obtaining eligibility from insurers can be complex and sometimes confusing, so we are happy to assist you with that process.
Absolutely! Your family members and friends are welcome to visit you during regular visiting hours, which are 8:00am until 8:30pm every day of the week, and at other times if necessary. All guests are asked to sign in at the front desk upon arrival.
In addition to eyeglasses, dentures, walkers or other equipment, you are welcome to bring family photos, calendars, radio, telephone, bedspread, artwork, and any other small items that will personalize your room. The staff can assist you in labeling walkers, etc.
We encourage you to leave at home: Anything valuable such as cash, jewelry, or electronic devices that may occasionally be left unattended. If you are wearing rings, please make sure they fit properly to prevent loss.
Personal medical equipment such as CPAP or BiPAP machines. If these are needed, they will be supplied for you during your stay. You may, however, bring your own mask from home if desired.
Please be aware that PTCC is not responsible for replacing any lost or stolen items.
All rooms have a private phone. However, you will need a calling card to place long distance calls. You are also welcome to use your cell phone in the building.
All rooms also have TVs with hospitality cable (limited channel selections) at no additional charge.
Our dietary staff is happy to help you choose nutritional, delicious meals. Not only will you be interviewed to discuss your food preferences, but the staff will meet with you weekly to select your meals for the upcoming week. If your doctor has prescribed a meal plan for you, we will follow the doctor’s plan.
Please let your guests know that while we do not have a cafeteria or vending machines, there are several restaurants nearby.
Along with 24-hour nursing services, PTCC also offers rehabilitation. Following your doctors’ orders, our on-site therapists will provide you with physical, occupational, speech or respiratory therapy.
We also offer:
Social Work Services, Activities Programs, Religious Services, a Resident Bank, Gift Shop, and Hairdresser/Barber services.