Patients and Visitors

Visitors are welcome at any time. However, patients need plenty of rest and may have frequent tests and treatments. Visitors may be asked to briefly leave a patient's room while procedures, treatments and patient care activities are performed.

Please maintain a quiet environment for the sake of others. Cell phone conversations are best held in an area away from patients and visitors. Visiting children must be with an adult at all times. And please be considerate. If you are suffering from a cold, the flu or other communicable disease, please postpone your visit until a later date.

View our hospital campus map

Visiting the Critical Care Unit (CCU)

CCU patients may tire easily. It is important that visits be short and that only one or two people visit at a time. If a patient needs immediate care or more rest, the nurse may ask visitors to leave. Before entering the CCU, please call into the department using the wall phone near the CCU entrance.

Rapid Response Team

We are dedicated to keeping the hospital a safe place for patient care. Our Rapid Response Team consists of a critical care nurse and respiratory therapist who assist with early interventions when necessary. Your nurse should be your first contact, but we want you to call for help when your loved one's medical condition is changing quickly and you feel help is needed right away. To access the Rapid Response Team, Dial 88 on the telephone in your room and press your call button. The team, which will be paged overhead, will arrive shortly to assess the situation. Additional clinical support will be called in as needed.

The cafeteria is in the lower level of the hospital and is open the following hours:

Mon - Fri:

  • Breakfast: 6:30 - 9:30 a.m.
  • Lunch: 11 a.m. - 1:30 p.m.
  • Dinner: 4 - 6 p.m.

Sat - Sun:

  • Breakfast: 6:30 - 9:30 a.m.
  • Lunch: 11 a.m. - 1:30 p.m.

The soup and sandwich bar, and a variety of grab-n-go meals and beverages are available from 6:30 a.m. to 6:30 p.m. Vending machines are located on the second floor near the west elevator and in the emergency department lobby.


Two visitor's kitchens are located in the medical-surgical department. Complimentary coffee, tea and water are available for visitors. Because of health regulations, please do not enter the inner kitchen area where patient meals are kept.

Vending machines

Several vending machines with snacks and drinks are located throughout the hospital. A staff member can direct you to the nearest one.

Our gift shop is located in the lobby of Providence Willamette Falls Medical Center and is open the following hours: 

Mon - Fri: 9 a.m. - 4 p.m.
Sat: 12:30 p.m. - 4 p.m.
Sunday: Closed

Our team of volunteers and staff are ready to assist you with a wide range of gift ideas and personal items such as:

  • Flowers
  • Magazines
  • Candy and snacks
  • Stuffed animals
  • Jewelry
  • Cards
  • Gifts
  • Books
  • Home décor

Stop by and see the unique merchandise we offer in our gift shop.

Whether you're looking for the perfect gift for a patient, shopping for a special occasion or just treating yourself, we have a variety of gifts to choose from.

Our gift shop is staffed by volunteers with profits benefiting the hospital and Providence Willamette Falls Medical Foundation.

To place your phone order for flowers and take advantage of our complimentary in-hospital delivery service during gift shop hours, call 503-650-1466.

Please note: Hospital regulations may restrict deliveries to some departments including ICU/CCU. We will notify you of any restrictions.


An automated teller machine is located next to the elevator nearest the front lobby, for cash withdrawals.

Balloons and flowers

Because of the potential for allergic reactions to latex balloons, we ask that they not be brought into the hospital. Mylar balloons (shiny plastic) are acceptable. Because of pollen and infection control concerns, flowers are not permitted in the CCU, however flowers may be brought in once a patient is transferred to the medical/surgical unit.


Our nondenominational chapel, a quiet space for prayer and reflection, is open to all. It is located near the surgery waiting area on the first floor.

Hand washing

The most important way to prevent infections is good hand washing. All health care workers should wash their hands or use hand sanitizer before caring for patients. Make sure you wash your hands, too. Even after you go home, don't forget to wash your hands before eating, drinking, or after coughing, blowing your nose, or using the restroom. Throughout the facility, please frequently use the hand sanitizer provided at our hand hygiene stations.


A wide range of health information is available to visitors in the hospital's health science library, located on the lower level. Books and videotapes may be found here on many topics, including surgical procedures, stress, diabetes, childbirth and parenting, menopause, autism, Alzheimer's, and exercise. The library's volunteer staff and medical librarian can help answer your health-related questions Monday through Thursday.

Browsing is encouraged or the staff will be happy to respond to requests for information by phone 503-650-6757 or email.

Mail drop box

A mail drop box can be found next the ATM near the front lobby.


Providence Willamette Falls Medical Center is committed to promoting good health and disease prevention in the community. For that reason, and the hazard posed by secondhand smoke for staff and patients, tobacco use is not allowed on hospital properties, indoors or outdoors.

Wireless internet access 

Free wireless access to the internet is available for computers with wireless capability by logging in through our WiFi portal. A strong, continuous signal can be found throughout the hospital. We ask that you run laptops on battery power while you are here to avoid tripping hazards from power cords.

To contact the hospital operator for any unlisted entity, please call 503-656-1631 or dial "0" within the facility.