Contact Us
Complaint resolution and grievances
Providence Little Company of Mary Medical Center Torrance is accredited by the Joint Commission. Accreditation means that our hospital has demonstrated compliance with organizational, patient care and safety standards.
Any individual who believes that the hospital has not addressed their patient care or safety concern, they may contact The Joint Commission.
Patient care, safety and experience
If you have a concern or complaint about patient care, safety, or experience, we encourage you to contact us at:
Risk Management (310) 303-5025 or Patient Experience (310) 303-5079
In addition, you may write to us at:
Attention: Risk Management
4101 Torrance Blvd.
Torrance, CA 90503
If your issue remains unresolved, you have the right to:
Contact the Joint Commission Office:
- Submit a concern online at www.jointcommission.org and click on “Report a Safety Event”
- Fax to: 630-792-5636
- Mail to: The Joint Commission Office of Quality and Patient Safety, One Renaissance Blvd, Oakbrook Terrace, IL 60181
Contact the California Dept of Public Health (CDPH)
- Mail to: 3400 Aerojet Ave, Suite 323, El Monte, CA 91731
- Phone: 800-228-1019
- Fax: 626-927-9293