Patients and Visitors

With any new experience there is an element of uncertainty. To help you prepare, we’ve outlined this resource information.

You are the key member of your healthcare team, and because of that we encourage you to become involved in your health care. Ask questions. Tell us your concerns, hopes, and needs related to your care, treatment, services or any patient safety issues. With your assistance, we can work toward our mutual goal - giving you excellent care in a tranquil healing environment.


Visitation policy

For our most up-to-date guidelines, click here for our visitor policy.

The Flora L. Thornton Community Health Education Program

Inspired by Flora L. Thornton's dedication to education as an essential component to wellness and disease prevention and a generous grant from the Flora L. Thornton Foundation, Providence Saint John's Health Center offers education programs to the community to promote health and longevity. The hallmark of the Flora L. Thornton Community Health Education Program is a series of community education forums.

Community education forums

A panel of prominent physicians and healthcare professionals from Providence Saint John’s Health Center and the Saint John's Cancer Institute at Providence Saint John’s Health Center present health lectures at community education forums scheduled throughout the year. Topics include: heart health, nutrition, cancer prevention and awareness, arthritis, joint and bone health, stroke prevention education and women's health. The community education forums are free and open to any interested person. They include a discussion/question and answer session.  Call 310-829-8453 to be added to the mailing list and to obtain information about upcoming forums.

Community cancer forums

Each year Providence Saint John’s Health Center Cancer Committee sponsors educational forums focused on a major theme in cancer prevention, treatment, survivorship and research. These forums feature the renowned physicians, faculty and researchers of the Saint John's Cancer Institute at Providence Saint John’s Health Center. A question and answer panel discussion is included.

Women’s health, pink ribbon lectures and forums

Women’s health is celebrated in annual community education forums dedicated to wellness through nutrition, bone health, the understanding of hormones and their risk, in addition to breast and skin cancer prevention and survivorship. The renowned physicians and clinicians of The Margie Petersen Breast Center and of the Saint John's Cancer Institute at Providence Saint John’s Health Center participate. 

Heart and vascular lectures and forums

Heart disease and stroke are addressed by the physicians and clinicians of Providence Saint John’s Health Center’s Heart Center, Stroke Team and Emergency Services. The latest knowledge on stroke and heart attack prevention as well as early intervention technology is shared.

Smoking cessation

The American Lung Association (ALA) offers an online, self-help Freedom from Smoking® program. Contact ALA at 213-384-5864 or visit the Lung Association’s website. The American Cancer Society (ACS) also provides educational materials for smoking cessation. Contact ACS at 800-227-2345. Get additional information on smoking cessation, cessation support groups and resources in the local community.

Weight management

Individualized nutrition counseling for weight management
One-on-one counseling is designed to help those who would like to achieve or maintain a healthy weight. Call Nutrition and Diabetes Education Department at 310-829-8889.

Diabetes education 

Individualized diabetes counseling
Certified Diabetes Educators (RD, CDE) are available to provide individualized counseling for diabetes, to patients and their families with a physician referral. Call Nutrition and Diabetes Education Department at 310-829-8889 for more information.

Pre-diabetes class
This 2-hour class is designed to help individuals who are at risk for diabetes prevent the onset of disease. Call Nutrition and Diabetes Education Department at 310-829-8889 for more information.

Nutrition counseling

Registered dietitians are available to provide individualized counseling for nutritional needs for most medical conditions. A physician referral is required.  For more information, please contact the Nutrition and Diabetes Education Department at 310-829-8889.

Nutrition counseling for the cancer patient
A cancer center nutritionist can provide personalized medical nutrition therapy for cancer patients during treatment and remission.  For information and an appointment call 310-829-8889.

Cancer Concerns: Workshop for women with cancer

Look Good Feel Better
Offered in collaboration with the American Cancer Society, this free workshop is open to any woman undergoing cancer treatment. Instruction is given on coping with appearance-related side effects.  A licensed beauty professional gives make-up and skin-care tips and also provides suggestions for wearing wigs and headwear.  Each participant will receive a complimentary make-up kit. Registration is required. For a program schedule of sessions at Providence Saint John’s Health Center and to register, call the American Cancer Society at 800-227-2345.

Non-English Speaking and Deaf and Hard-of-Hearing Individuals

Language interpreters for those who speak English less than very well are provided at no charge. This service is available to patients and their companions during all business hours. Both over-the-phone interpreter services and Video Remote Interpreting (VRI) are available. This technology provides quick access to remote ASL interpreters and to many languages and dialects.

Notice of Interpretation Services

Interpreter and Translation Services/HearingDevices (Language Access Plan for LimitedEnglish Proficiency Persons)

For questions, concerns, or complaints contact the department manager or the support services listed below:

California Relay Service
Dial 711 (or 9-711 from a hospital phone)
TTY English 800-735-2929, Spanish 800-855-3000

Patient Relations Department
Providence Saint Joseph Medical Center
501 S. Buena Vista Street Burbank, CA 91505

California Department of Health (CDPH)
Health Services, Complaints
1-800 -228 -5234 3400
Aerojet Ave. #323
El Monte, CA 91731

Risk Management
Licensing and Compliance

Disclosure notice:

(Procedures and criteria are disseminated to members upon request.)

The materials provided to you are guidelines used by the medical group to authorize, modify or deny care for persons with similar illnesses or conditions. Specific care and treatment may vary depending on individual need and benefits covered under your contract. Those are guidelines and do not constitute the standard of care.

  • Providence Saint John's Health Center will disclose a list of network providers to members, upon request.
  • Utilization Management medical clinical guidelines will be disclosed to members and practitioners, upon request.
  • All Utilization Management decisions are based on appropriateness of care and service.
  • Providence Saint John's Health Center/Foundation does not compensate practitioners for individual denials.
  • Providence Saint John's Health Center/Foundation does not offer incentives to encourage denials.
  • Providence Saint John's Health Center/Foundation does not have the financial incentives that would encourage decisions that would impact under/over-utilization of care, service or available member benefits.

For questions or concerns that are related to a referral that your provider has submitted, patients can telephone our main Utilization Management number, 855-359-6323. Hearing or speech-impaired members (TTY users) can call 711 relay services. Collect calls are accepted for patient referral matters, and Spanish speaking staff members are available.