Patient Information

At St. Elias Hospital, we recognize that you are a unique individual with a life to which you are eager to return. Our goal is to help you reach your optimum level of wellness, and in the healing process to treat you with dignity, integrity and respect.

We know there is no place like home. However, because you will be with us for a while, we have made special accommodations to make your stay at St. Elias as pleasant as possible. From the homelike decor of your private patient room, to the smiling faces of your nurses and therapists each day, we consider you our guest and you can expect us to deliver top-notch healthcare services.

Have more questions? Contact us at 907-565-CARE (2273) or send an email.

A patient is admitted to St. Elias from an acute care hospital. The process usually involves a referral from the patient’s physician either for LTACH/LTCH or specifically for St. Elias Specialty Hospital. The Case Manager or physician’s office personnel can contact St. Elias for a clinical evaluation to determine whether LTACH/LTCH services are appropriate for the patient.

When St. Elias is contacted, we will promptly dispatch a Nurse Liaison to visit the patient and/or family. Admission determination is then made by an Admission Team at St. Elias, based upon industry standard criteria and other influencing factors. If the patient does meet criteria for admission to St. Elias, our Admissions Team will work with the referring physician, Case Managers, and the family to make arrangements for transfer to St. Elias.

If the patient’s physician is not familiar with St. Elias and the services we offer, please contact the Nurse Liaison at 907-565-2273. We will be happy to provide detailed information, conduct a tour of our hospital, and to answer any questions the physician or family may have.

Patients or families request referral by calling 907-565-2273. We will assess your condition/options and then either arrange for admission or recommend a more appropriate level of care for your situation.

We encourage you to discuss with a nurse or care giver your concerns or comments and assure you that you may do so without fear of retribution.

Sharing your concern often results in prompt resolution, and we appreciate the opportunity to attempt to resolve your concerns promptly. Additionally, you may ask any caregiver for a Complaint/Concern form.

Upon receipt of your concern, you will be contacted by an administrative representative who will review and respond within 24 hours or the next business day. You will be contacted within 10 days for an appropriate resolution to your concern.

If any of your concerns or comments have not been met or addressed, you may choose to contact 907-561-3333 and ask to speak to administration about your concern.

You may also address any unresolved issues or concerns with the following agencies:

BridgeCare Hospitals (St. Elias Manager)
Phone: 907-272-4133
6320 South Airpark Place Suite 6
Anchorage, AK 99502
E-mail to complaint@bridgecarehospitals.com

Alaska Department of Health & Social Services
Phone: 907- 334-2482
After-Hours Complaint Hotline: 1-888-387-938

Joint Commission
Phone: 800- 994-6610
One Renaissance Blvd. Oakbrook Terrace, IL 60181
E-mail to complaint@jointcommission.org

Livanta LLC
Phone: 907- 588-1123 or TTY: 855-887-6668
9090 Junction Drive, Suite 10
Annapolis Junction, MD 20701
Website: www.BFCCQ10AREA5.com

To ensure accessibility and effective communication with patients and their companions, we provide these auxiliary aids and services free of charge at St. Elias Specialty Hospital:

  • Telephone typewriter
  • Closed captioning (CC) television
  • AT&T language line for translator
  • Language interpreter telephones
  • Large button telephones
  • Volume control telephone
  • Braile telephones
  • American Sign Language translator services
  • Wheelchair accessibility

To access equipment or interpreter services, please notify the Admissions Coordinator during admission.

Case management

The case manager begins a discharge plan at admission with the team which includes the patient, patient family members, physicians, therapists and hospital staff. This plan guides the patient to the right course of management in preparation for the safest and best discharge. Case managers are a source of information about programs and therapies available following discharge. They assist the families in understanding the “big picture” regarding their loved one and help with communication between the disciplines and patients.

Pharmacy/Medication

We can quickly meet the pharmaceutical needs of our patients with our on-site pharmacy.

You cannot and should not take your own medication while you are in the hospital. Any medication brought in will either be sent home with your family or secured in our pharmacy until you are discharged.

Spiritual Services

Many of our patients request spiritual services. We have Chaplains on site at St. Elias on call 24 hours a day. During their stay at St. Elias, patients and families may invite their own spiritual advisors to visit and participate in their recovery.

Social Worker

St. Elias has a licensed clinical social worker (LCSW) on staff to help patients and their families as many of them need some type of guidance and counseling. The LCSW works with the care team to help the patient and family adapt to changes in the plan of care including the discharge plan. The goal of the social worker at St. Elias is to unify the spiritual, social, environmental and medical needs of the patient. The LCSW helps patients and families through the difficult emotional and financial stress of illness. Our social worker can be instrumental in helping find resources that can make life after St. Elias an easier transition.


At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.

Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.

An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.

How to get started

The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.

Start the Conversation with these Four Steps:

  • THINK - about your values, goals and care preferences if you were to become seriously ill
  • TALK - to your loved ones about these care preferences
  • CHOOSE - someone to speak for you if you can’t speak for yourself
  • COMPLETE - an Advance Directive

Advance directive tool kit

Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.

Five Wishes

Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.

POLST (Physician Order for Life Sustaining Treatment)

Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:

  • Help you and your patient discuss and develop plans to reflect his or her wishes
  • Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
  • For more information, please visit POLST for health care providers