Patients and Visitors

Whether you are a patient or a visitor at our medical center, we know you may have many questions regarding your visit. We hope the information in this section helps provide you with the answers you need.

For general information, call 509-946-4611 or 800-780-6067 and an operator will assist in directing your call.

Kadlec believes that family and friends can be healing to patients who choose to have visitors. Intensive care units like Critical Care and Neonatal Intensive Care have some restrictions; please check with the unit for specific information.

Access hours for public entrances
  • Main/Vineyard Pavilion: 5:30 a.m.-8 p.m.
  • Orchard Pavilion: 6 a.m.-7 p.m., excluding holidays
  • Mountain Pavilion North: 6 a.m.-5 p.m. weekdays (excluding holidays)
  • Emergency Department: 24 hours/day

The parking garage at Kadlec allows convenient parking at the Vineyard Entrance—the preferred entrance for our guests before 8 p.m. After 8 p.m., the primary entrance is through the Emergency Department, which is always open.

Dining, gift shop and patient services
  • The Garden Cafe: 6:30 a.m.-6:30 p.m. with Room Service 6:30 a.m.-2 p.m.
  • River's Edge Deli: 6:30 a.m.-2:30 a.m.
  • Gift Shop: 8 a.m.-4 p.m. weekdays
  • Patient billing: 8 a.m.-4:30 p.m. weekdays
Garden Café

Guests, visitors and staff all are welcome to enjoy our Garden Café. Located on the main floor of the Orchard Pavilion, it is open from 6:30 a.m. until 6:30 p.m. The cafeteria-style food service offers a variety of menu options with ample seating.

Guest room service is available 6:30 a.m. to 9 p.m.

For your convenience, our full-service deli is located on the first floor of the River Pavilion with operating hours from 6 a.m. to 2 a.m. daily.

The Garden

A beautiful space where one may go as a quiet place of meditation, to reflect or ponder over a situation. Or just to sit and enjoy the day. The Garden provides all this and more.

The Garden includes private places to sit, a water feature and beautiful landscaping. It is located on the southeast corner of Kadlec and accessed through the corridor near the Chapel.

The Garden was developed by Kadlec Foundation and made possible by generous community donations.


Our beautiful chapel is located just off of the Vineyard Pavilion. It offers a quiet place for reflection and prayer or an escape from the sometimes hectic pace of the medical setting. It is a space set aside for meditation and contemplation, and even celebration or mourning. It is open to persons of all faith traditions.

The chapel seats 40 and is available for memorial services, weddings and baptisms.

Learn about our chaplain services.

Using a proactive approach to communication, our health care professionals are sensitized to the stresses associated with illness and hospitalization. The importance of good listening and effective communication cannot be overemphasized to ensure high quality patient care.

All patients have a right to understand clearly all communications while in the medical center. To ensure this, Kadlec Regional Medical Center provides interpretation services and communication devices for persons for whom English is not their primary language and/or who have a hearing or vision impairment.

Unique gifts, flowers, cards and more are available at the Kadlec Auxiliary Gift Shop.
Entrance of the Kadlec Auxiliary Gift Shop

The Kadlec Auxiliary Gift Shop is located at the Vineyard entrance and is open Monday through Friday 8 a.m. to 4 p.m., closed Saturday and Sunday. It is operated by the Kadlec Auxiliary.

Orders are delivered between Monday and Friday, from 9 a.m. to 4 p.m.

Contact us

To order gifts, please call 509-942-2911. Gift shop staff are available to take your call and will gladly provide details on available gifts and flowers to make your gift special.


Monday to Friday, 8 a.m. - 4 p.m.