Patients and Visitors

Admission guidelines

Let us know how we can help make your stay as pleasant as possible. It is very important that you notify your physicians and nurses of any and all medications, vitamins, minerals, herbal supplements and over-the-counter medications you are currently taking. This is for your safety.

Hand hygiene

At Healdsburg Hospital, we are committed to preventing the spread of germs and infection. A hand cleaner is placed outside every patient’s room. Please ask your family and friends to “wash” their hands before entering and leaving your room.

Visiting hours

Visiting hours are from 10 a.m. - 8 p.m. Arrangements may be made to visit at any time. Please discuss with the nurses.

View Visitor Policy

Smoking policy

Healdsburg Hospital is a smoke-free campus. Smoking-cessation material is available if you choose. Nicotine replacement therapy is also available.

Patient Experience

Your experience is important to us

Patient Rights and Responsibilities

Questions or concerns regarding care and experience

We are committed to responding to any concerns regarding care, treatment or services in a timely manner. Should concerns about your hospitalization arise, you or members of your family are encouraged to contact the nurse or manager in your area or the patient representative.

Your nurse can help resolve issues and maintain the highest quality of service and help you contact these individuals. If you have unresolved issues or complaints about your care, you may contact any of the following:

Patient Relations Specialist (Compliments, complaints or grievances)
Phone: 707-327-2156
Email: HLBG_PetValleyPtRelations@providence.org

We strongly encourage speaking with our patient representatives first as they are highly-trained individuals fully equipped to listen and understand any issue or complaint and find proper resolutions. If you feel as though you are still not being heard, or a resolution is not possible, you may contact the following:

Department of Health Services - Licensing & Certification Division
50 Old Courthouse Square
Suite 200
Santa Rosa, CA 95404
Phone: 800-554-0349

US Dept. of Health & Human Services, Region IX
50 United Nations Plaza, RM 322
San Francisco, CA 94102
Phone: 800-633-2322; (415) 437-8311 (TDD)
Email: orc@ospatd10.ssw.dhhs.gov

Anyone wishing to contact the Joint Commission regarding quality concerns may do so online at jointcommission.org or by calling toll free 800-994-6610.

After discharge, if you need additional information concerning the finances of your stay, please contact our patient financial counselor:

Healdsburg Hospital: 877-245-5370

Inpatient Portal

Our hospital Patient Portal is a secure online website where you can access portions of your personal health information and interact with our facility. It provides you with a 24/7 connection to important clinical information and allows you to:

Receive test results, including labs, radiology, and procedures
Securely message your physician and care team
View current health issues
Track immunizations
View a list of your medications
View allergy information
Manage personal information and delegate status and more.
Our patient portal is designed to help you be a more informed and active partner in your healthcare with us and your care team.

Visit YourCareEverywhere

YourCareEverywhere FAQs

Outpatient Portal

Our Outpatient Portal facilitates better communication with your provider’s office by providing 24/7 access from the comfort and privacy of your own home or office.

Immediate access to you and your family’s health

Manage you and your family’s important health information, including labs, medications, allergies and much more.
Having access to this information puts YOU in control of your health.

Take control of your health

healow is available to you on the phone or online when you need it. Manage your overall health and wellness goals on healow.

Your complete health record at your fingertips

A secure app that helps you manage what’s important – the health of you and your family!