Providence Little Company of Mary Medical Center Torrance has a reputation for clinical excellence, use of advanced technology, and a distinct focus on the personal nature of caring for our patients.
In addition to excellent general medical, surgical and critical care services, the hospital offers a number of specialty programs and services including advanced robotic surgery with da Vinci for gynecologic, urologic and cardiac procedures; a Heart Center that features advanced cardiac catheterization and angiography equipment and coronary angioplasty and open heart surgery available around the clock; and a state of the art obstetrical unit complete with the county’s first single family Level III Neonatal Intensive Care Unit (NICU) to enhance parent-child bonding for even the most fragile of infants, and an on-site Perinatal Center providing complete fetal diagnostic testing and genetic counseling.
Providence Little Company of Mary Torrance is committed providing compassionate, reliable and safe care. That’s why we continually implement quality initiatives that ensure our patients receive the absolute best care. Our quality dashboard shows ours progress on five quality measures.
Health care providers, the government and many other groups are working hard on providing tools and methods to inform consumers of health care. The most recognized way to accomplish this is through clinical measures that assess quality of care and patient satisfaction.
There are hundreds of resources for general health information, hospital and physician ratings and disease and pharmaceutical recommendations. When it comes to your health, it's important to know you are getting reliable, quality information - information you can trust.
The links listed below were developed based on recommendations from The Medical Library Association and the Department of Health and Human Services. Always check with your doctor before making any health care decisions. Please use the links to do side-by-side comparisons of health care providers and get accurate, reliable, health information.
Online quality reporting
Providence is committed to improving quality of care and patient safety, and living our Mission. All of our quality reports can be viewed online:
Garry Olney, Chief Executive
Scott Ciesielski, Chief Operating Officer and Chief Nursing Officer
Ted Wang, Chief Financial Officer
Richard Glimp, MD, Chief Medical Officer
Anne Lemaire, Executive Director, Operations
Rick Fridrick, Director, Mission Leadership
Melissa Baker, Director, Human Resources
Paulo Da Costa, Director, Business Development
Kurt Hinrichsen, Chief Philanthropy Officer
If you have a care concern that you would like to address to the leadership team, please contact the Risk Management Department at:
Community Ministry Board of Directors, South Bay service area
- John Armato, MD, Chairperson of the Board
- Suzi Gulcher, Vice Chair
- Tom Hiatt, Secretary
- Richard Afable, MD
- Randy Bowers
- Tom Connaghan
- Sr. Renee Cunningham, LCM
- Michele Del Vicario, MD
- James French, MD
- Judy Gibson
- Joanne Hunter
- Glen Komatsu, MD
- Jerry Kouzmanoff
- Sister Terrence Landini, LCM
- Tim McOsker
- Chuck Miller
- Phyllis Monroe, MD
- Bishop Dean Nelson
- James Scharffenberger, MD
- Miles Shaw, MD
- Jim Staes
- Patty Sullivan
When you come to a hospital, you expect excellent care. You usually don’t think about your safety.
At Providence medical centers we know the importance of preemptive strikes – a culture of safety means we look for any possible hazards and do our best to put fool-proof practices in place to ensure the safety of our patients, our visitors and our employees.
It starts at the front door, where on rainy days plastic bags are available for dripping umbrellas to keep our floor dry and reduce the possibility that someone might slip. The culture of safety winds its way to every patient room, where beds, tables and equipment are placed just right to guard against accidents.
We found that patients often don’t want to bother a nurse and try to reach for things themselves, or perhaps get out of bed when they’re not quite ready. Knowing that’s a possibility we make sure our patients know to ask for help, no matter how big or small their needs are. You’re in our hands and we want to make sure we provide the best quality, compassion and safety during your stay.
Our culture of safety permeates throughout each hospital among nurses and staff members who ensure each patient has proper identification and that his or her privacy is protected. Visitors are asked to check in at the front desk and to wear badges. Our pharmacy and our lab team double and triple check medications and tests to guard against any mishaps.
We are so dedicated to your safety and the safety of the community that in meeting rooms far from hospital beds, we have committees that meet to plan how we will respond to all types of emergencies, including natural disasters. This preparation is detailed and addresses all scenarios. For example, our surgical teams have been trained how to guard a patient in surgery during an earthquake. Each unit is equipped with emergency supplies and trains regularly on how to use them.
We know you come to Providence because you trust the care we provide. We want you to know our mission for your good health and safety is a top priority.
Patient care and safety
We know you come to Providence because you trust the care we provide. We want you to know our mission for your good health and safety is a top priority. Joint Commission standards deal with organizational quality of care issues and patient safety and the safety of the environment in which care is provided. Any individual believing that he or she has concerns regarding patient safety or quality of care concerns at Providence Health & Services that the hospital has not addressed appropriately may contact The Joint Commission.
If your issue remains unresolved, you have the right to:
- Contact The Joint Commission Office of Quality Monitoring at 800-994-6610 or e-mail The Joint Commission
- Contact the California State Department of Health at 916-558-1784
When submitting a complaint to the Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed. It is the Joint Commission's policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with Providence Health & Services in the course of a complaint investigation.
Joint Commission policy forbids an accredited organization from taking retaliatory actions against employees for having reported a patient safety or quality of care concern to the Joint Commission.
Please note: The Joint Commission does not address individual billing issues and payment disputes. It also does not have jurisdiction in labor relations issues or the individual clinical management of a patient.