Providence Little Company of Mary Medical Center Torrance has a reputation for clinical excellence, use of advanced technology, and a distinct focus on the personal nature of caring for our patients.
In addition to excellent general medical, surgical and critical care services, the hospital offers a number of specialty programs and services including advanced robotic surgery with da Vinci for gynecologic, urologic and cardiac procedures; a Heart Center that features advanced cardiac catheterization and angiography equipment and coronary angioplasty and open heart surgery available around the clock; and a state of the art obstetrical unit complete with the county’s first single family Level III Neonatal Intensive Care Unit (NICU) to enhance parent-child bonding for even the most fragile of infants, and an on-site Perinatal Center providing complete fetal diagnostic testing and genetic counseling.
Providence Little Company of Mary Torrance is committed providing compassionate, reliable and safe care. That’s why we continually implement quality initiatives that ensure our patients receive the absolute best care. Our quality dashboard shows ours progress on five quality measures.
Health care providers, the government and many other groups are working hard on providing tools and methods to inform consumers of health care. The most recognized way to accomplish this is through clinical measures that assess quality of care and patient satisfaction.
There are hundreds of resources for general health information, hospital and physician ratings and disease and pharmaceutical recommendations. When it comes to your health, it's important to know you are getting reliable, quality information - information you can trust.
The links listed below were developed based on recommendations from The Medical Library Association and the Department of Health and Human Services. Always check with your doctor before making any health care decisions. Please use the links to do side-by-side comparisons of health care providers and get accurate, reliable, health information.
Online quality reporting
Providence is committed to improving quality of care and patient safety, and living our Mission. All of our quality reports can be viewed online:
At Providence Little Company of Mary Medical Center Torrance we are proud to receive recognition for the extraordinary care provided to our patients. Creating a positive environment that accommodates physicians' needs and recognizes their important contributions-from the examination room to the boardroom-results in invaluable partnerships and outstanding patient care.
WORLD’S BEST HOSPITALS – Providence Little Company of Mary Medical Center Torrance has been named for three years in a row in Newsweek's list of World's Best Hospitals. The criteria include patient experience, quality, and input from physicians and other health care professionals — which means each and every physician and employee shares this wonderful recognition.
BEST HOSPITAL – Providence Little Company of Mary Medical Center Torrance has once again been designated a “Best Hospital” by U.S. News & World Report. This ranking places the medical center as one of the top-rated hospitals in both California and Los Angeles.
Top Grade in Leapfrog Safety Ranking – Providence Little Company of Mary Medical Center Torrance is proud to have been ranked among the nation’s safest hospitals by receiving an “A” grade from The Leapfrog Group – the gold standard measure of patient safety – three years in a row!
Providence Little Company of Mary Medical Center Torrance has achieved the highest honor for Nursing Excellence. The Magnet Recognition Program® is the highest and most prestigious distinction a healthcare organization can receive for nursing. Only 8% of U.S. hospitals earn the Magnet designation, it is the gold standard that represents an organization-wide commitment to a culture where excellence flourishes.
Providence Little Company of Mary Medical Center Torrance has been awarded advanced certification for comprehensive stroke centers by the Joint Commission’s Gold Seal of Approval and the American Heart Association/American Stroke Association’s Heart-Check mark for Advanced Certification for Comprehensive Stroke Centers. With this certification, the hospital joins an elite group of health care organizations focused on highly specialized stroke care.
Quality matters and we are proud that Healthgrades has recognized us as a leader in patient care and safety. Providence Little Company of Mary Medical Center Torrance has achieved the Healthgrades 2020 Patient Safety Excellence Award, placing in the Top 5% of hospitals nationwide. This is the 8th year in a row (2013-2020) for this award!
Garry Olney, Chief Executive
Scott Ciesielski, Chief Nursing Officer
John Goeders, Chief Financial Officer, Coastal Service Area
Sajid Sindha, Executive Director, Strategy and Business Development
Richard Glimp, MD, Chief Medical Officer
Melissa Baker, Human Resources Officer
Jennifer Kozakowski, Chief Mission Integration Officer
Kurt Hinrichsen, Chief Philanthropy Officer
Jeremy Baker, Executive Director, Quality, Risk & Patient Safety
Patti Hamaguchi, Director of Quality Improvement
If you have a care concern that you would like to address to the leadership team, please contact the Risk Management Department at:
- Suzi Gulcher, Chairperson of the Board
- Jerry Kouzmanoff, Vice Chair
- Dean Nelson, Secretary
- Richard Afable, MD
- John Armato, MD
- Randy Bowers
- Tom Connaghan
- William Conrad, MD, Chief of Staff, PLCMMC Torrance
- Sr. Renee Cunningham, LCM
- Michele Del Vicario, MD
- Moshe Faynsod, MD
- Joanne Hunter
- Glen Komatsu, MD
- Sister Terrence Landini, LCM
- Tim McOsker
- Chuck Miller
- Phyllis Monroe, MD
- Garry Olney, Chief Executive, South Bay Community, PLCMMC San Pedro and Torrance
- Miles Shaw, MD, Chief of Staff, PLCMMC San Pedro
- Patty Sullivan
- Victor Jordan, Health Network Executive, Chief Operating Officer
- Rich Severa, Chair, PLCM Foundation
- Erik Wexler, Exec V.P. & Chief Executive, PH&S So. CA Region
When you come to a hospital, you expect excellent care. You usually don’t think about your safety.
At Providence medical centers we know the importance of preemptive strikes – a culture of safety means we look for any possible hazards and do our best to put fool-proof practices in place to ensure the safety of our patients, our visitors and our employees.
It starts at the front door, where on rainy days plastic bags are available for dripping umbrellas to keep our floor dry and reduce the possibility that someone might slip. The culture of safety winds its way to every patient room, where beds, tables and equipment are placed just right to guard against accidents.
We found that patients often don’t want to bother a nurse and try to reach for things themselves, or perhaps get out of bed when they’re not quite ready. Knowing that’s a possibility we make sure our patients know to ask for help, no matter how big or small their needs are. You’re in our hands and we want to make sure we provide the best quality, compassion and safety during your stay.
Our culture of safety permeates throughout each hospital among nurses and staff members who ensure each patient has proper identification and that his or her privacy is protected. Visitors are asked to check in at the front desk and to wear badges. Our pharmacy and our lab team double and triple check medications and tests to guard against any mishaps.
We are so dedicated to your safety and the safety of the community that in meeting rooms far from hospital beds, we have committees that meet to plan how we will respond to all types of emergencies, including natural disasters. This preparation is detailed and addresses all scenarios. For example, our surgical teams have been trained how to guard a patient in surgery during an earthquake. Each unit is equipped with emergency supplies and trains regularly on how to use them.
We know you come to Providence because you trust the care we provide. We want you to know our mission for your good health and safety is a top priority.
Patient care and safety
We know you come to Providence because you trust the care we provide. We want you to know our mission for your good health and safety is a top priority. Joint Commission standards deal with organizational quality of care issues and patient safety and the safety of the environment in which care is provided. Any individual believing that he or she has concerns regarding patient safety or quality of care concerns at Providence Health & Services that the hospital has not addressed appropriately may contact The Joint Commission.
If your issue remains unresolved, you have the right to:
- Contact the Joint Commission Office:
- Submit a concern online at www.jointcommission.org and click on “Report a Safety Event”
- Fax to: (630) 792-5636
- Mail to: The Joint Commission Office of Quality and Patient Safety, One Renaissance Blvd, Oakbrook Terrace, IL 60181
- Contact the California Dept of Public Health (CDPH)
- Mail to: 3400 Aerojet Ave, Suite 323, El Monte, CA 91731
- Phone: (800) 228-1019
- Fax: (626) 927-9293
When submitting a complaint to the Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed. It is the Joint Commission's policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with Providence Health & Services in the course of a complaint investigation.
Joint Commission policy forbids an accredited organization from taking retaliatory actions against employees for having reported a patient safety or quality of care concern to the Joint Commission.
Please note: The Joint Commission does not address individual billing issues and payment disputes. It also does not have jurisdiction in labor relations issues or the individual clinical management of a patient.