Patients and Visitors
If this is your first hospital visit, you probably have many concerns regarding your care - such as what to expect, who to ask questions of, and what is the best way to participate in your recovery. The following information should answer many of your questions and make you feel more comfortable about your hospitalization.
Our team of nurses, doctors, technologists, technicians, therapists, and support staff all share in the Providence tradition of caring. Together, we are dedicated to providing skills and services necessary to give you excellent, respectful care.
You are the key member of your healthcare team, and because of that we encourage you to become involved in your health care. Ask questions. Tell us your concerns, hopes, and needs related to your care, treatment, services or any patient safety issues. With your assistance, we can work toward our mutual goal - giving you excellent care in a supportive environment.
If you have any questions or require additional information while in the hospital, you may obtain assistance at the Information desk located in the main lobby.
To view patient information online, including pre-admission and pre-registration information, please use the link below.
- Main Number: 310-540-7676
- Health Resource Center (Class Registration, Physician Referral and Community Resource Referrals): 1-888-432-5464
- Patient Information/Lobby: 310-303-6120
- Billing: 310-303-7400
- Gift Shop: 310-540-7676 x31400
- Admitting: 310-303-6190
- Outpatient Registration: 310-303-5741
- Diabetes Counseling Service: 310-303-5560
- Financial Counseling: 310-303-6160
- Medical Records: 310-303-546
- Patient Relations: 310-303-5079
- Pharmacy: 310-303-5770
- Care management: 310-303-6800
Make a healthy choice and be sure a Providence Medical Center is in-network with your health plan. Not all health plans or medical groups are contracted with all Providence hospitals.
Billing and financial assistance
Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).
At Providence Little Company of Mary Medical Center Torrance, we are dedicated to patient- and family-centered care. We understand that visits from family and loved ones are essential to our patients while they are in the hospital. We also recognize that their presence is important to the healing process. For this reason, we have adapted a generous and welcoming visitation philosophy. We do ask that you observe the daily visiting hours listed below, however if you need to make arrangements outside these hours please do so with the patient’s nurse.
- Visiting hours are from 11 a.m. – 8 p.m.
- Children under the age of 18 are discouraged from visiting for their safety. Please note that exceptions are made for end-of-life situations and in our Women’s and Children’s units. Please chec with the nurses caring for your loved one for additional information.
- We will make every attempt to accommodate visitors requested by our patients.
- Individuals designated as a primary support person (PSP) are those who are providing the patient with significant physical, psychological or emotional support. Primary support persons are encouraged to visit the patient at any time (24 hours a day/7 days a week).
All visitors and PSPs who are in the medical center after 8 p.m. are required to wear an ID issued by Security. Nursing professionals can help visitors and PSP secure appropriate identification.
Providence Little Company of Mary Medical Center Torrance offers complimentary parking at our facility. The main parking lot is located on the East side of the building and we have complimentary valet parking at the main entrance.
We appreciate your support in helping us provide a safe and healing environment for everyone.
Non-English Speaking and Deaf and Hard-of-Hearing Individuals
Language interpreters for those who speak English less than very well are provided at no charge. This service is available to patients and their companions during all business hours. Both over-the-phone interpreter services and Video Remote Interpreting (VRI) are available. This technology provides quick access to remote ASL interpreters and to many languages and dialects.
For questions, concerns, or complaints contact the department manager or the support services listed below:
Patient Relations Department
Providence Saint Joseph Medical Center
501 S. Buena Vista Street Burbank, CA 91505
Licensing and Compliance
At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.
Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.
An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.
How to get started
The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.
- THINK - about your values, goals and care preferences if you were to become seriously ill
- TALK - to your loved ones about these care preferences
- CHOOSE - someone to speak for you if you can’t speak for yourself
- COMPLETE - an Advance Directive
Advance directive tool kit
Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.
Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.
POLST (Physician Order for Life Sustaining Treatment)
Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:
- Help you and your patient discuss and develop plans to reflect his or her wishes
- Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
- For more information, please visit POLST for health care providers
The Providence Little Company of Mary Auxiliary Gift Shop is a valuable resource for patients, visitors and hospital staff. Our volunteer staff in our non-profit boutique are ready to assist you with a wide range of gift ideas and personal items.
The Shop is conveniently located in the main Lobby across from Admitting.
- Monday, Friday: 9 a.m. -.5 p.m.
- Tuesday, Wednesday, Thursday: 9 a.m. - 7 p.m.
- Saturday: 10 a.m. - 2 p.m.
- Sunday: Closed
We proudly offer flower arrangements from Villa Hermosa. Orders are promptly delivered to patients within 20 minutes.
Flowers, plants and balloons are NOT allowed in ICU Rooms 200-228.
VISA and MasterCard are accepted. Free Gift Bag with tissue and ribbon are offered with your purchase.
- Flowers and Plants
- Balloons and Greeting Cards
- Baby Gifts, Clothing and Stuffed Animals
- Magazines and Game Books
- Phone Chargers and Sundries
- Candy, Gum and Snacks
- Boutique Apparel and Accessories
- Jewelry and Handbags
- Rosaries and Religious Figurines
- Seasonal Gift Items
Proceeds benefit Providence Little Company of Mary services and programs. Thank you for your support!