Patients and Visitors

We want your stay with us to be as comfortable as possible. If you have any questions or concerns at any time, please let us know.

What to Wear to the Hospital

Please dress in loose, comfortable clothing that can be folded for storage. We will provide a gown and slippers. Leave any jewelry, hair accessories and valuables at home.

You may wear contact lenses to the hospital, but you must remove them prior to surgery. Please bring a storage case with you.

Surgery

If you are having surgery, please contact the admitting department and we will be happy to answer your questions. Please be sure to pre-register online or by calling the admitting department before coming to the hospital.

During surgery and the initial recovery period, your family and friends may stay in the main lobby on the first floor. Immediately following surgery, your physician will meet with your family in the waiting area to let them know how the procedure went and to discuss post-operative care. Additional, detailed information about what to expect can be found in Surgery.

Calling Your Nurse

The intercom system in your room is mounted on the wall above the bedside table. This system is used for direct voice contact with the staff members at the nursing station.

Extending from the intercom is a pillow speaker that can be clipped to your bed for convenience. To call the nursing station, press the top bar marked "NURSE" and a staff member will respond via the intercom. When the nursing staff member answers, please make your request in a normal speaking voice. Some beds have the nurse call button built into the siderail. Please clarify with your nurse as to which nurse call system you have.

Fall Prevention

Fall prevention is a joint responsibility between patients, family members, and the healthcare team. Your medical condition may change your ability to move safely. In fact, patients often fall because they are on medications that make them dizzy or drowsy, they are weak and unsteady due to illness or medical procedures, or because they've been sitting or lying down for long periods. Your fall risk is assessed when you come in to the hospital and this assessment is repeated frequently during your stay. If you are at risk of falling, a yellow tab is placed on your hospital I.D. band.

Because we are committed to your safety, we will require that you:

  • DO NOT get up unattended - use your call light
  • Keep necessary items in reach, including your call light
  • Wear the provided skid proof foot ware
  • Do not go to the restroom without our assistance
  • Do not remove, unplug, or disable provided safety alarms

In addition to the above, your healthcare team will:

  • Provide you with individualized fall prevention strategies
  • Provide special safety equipment (i.e. bed, lift, transfer equipment, etc)
  • Provide supervision
  • Visit you frequently throughout the day & night
  • Educate you and your family on fall prevention

TV

Televisions are provided in each patient room. Please be considerate of others and keep the TV volume down. The sets are controlled by the pillow speaker which may be clipped to your bed or by controls located on the side rail panel. Channel listings are located at the back of your Patient Guide. All televisions have closed captioning available for the hearing impaired.

Surgery

Telephones are provided in all patient rooms. Incoming calls go directly to your room. Special volume controlled telephones, ringing flashers, and translation services are available upon request.

  • Hospital Operator, Dial "0".
  • Room-to-Room, Dial "1" + Room # + Bed #.
  • Local Calls: Dial "9" + Number.
  • Calls Outside Area Code 818: Dial 9 + 1 + Area Code + Number.
  • Toll and Long Distance Calls: Dial "9" and the number and a telephone company operator will assist. Long distance calls are billed: Collect/3rd Party/or Credit Card.

Electrical Appliances

Electrical appliances including hair dryers, curling irons, razors, radios, heating pads, portable heaters, VCRs, computers and other devices are not permitted in patient rooms. You may use only battery-operated devices.

Food Services

Overall health depends a lot on the foods you eat, that is why at Providence Medical Centers, we provide wholesome, nourishing and well-balanced meals. We'll make every effort to provide nutritious meals that are prepared according to your doctor's orders.

To help us know your preferences, simply mark the items you want for the next day on the menu you receive each morning. If you prefer, a dietician will review your selections and adjust them according to your needs. Occasionally your meal may be delayed due to medical treatment. Whenever possible, you will be served after your examination or test.

We will deliver your meals based on the following schedule:

  • Breakfast: 7 - 9:30 a.m.
  • Lunch: 11:30 a.m. - 1:30 p.m.
  • Dinner: 5 - 6:30 p.m.
  • Snacks: 10 a.m., 2 p.m. and 8 p.m.

Dining Options for Visitors

Providence Saint Joseph Medical Center has a variety of dining options available to meet your needs, whether you want a quick cup of coffee, a freshly-made sandwich, a delicious hot meal or a light snack.

Arnold Café: (Located on the Garden level)

Cafeteria: North Tower Lower Level

  • Breakfast:  6:30-10:15 a.m. daily 
  • Lunch: 10:30 a.m.-4 p.m. daily
  • Dinner:  4-9 p.m. Mon-Fri and 4-8 p.m. Sat-Sun

Starbucks

  • Mon.–Fri., 5:30 a.m.-5:30 p.m. (Holiday hours may vary)

Vending Machine Locations:

  • ER
  • Outside Nursing Administration
  • Employee Parking Lot Structure
  • Front Visitor Parking Lot

Pre-registering for your hospital visit will prepare us for your arrival and save you time when you check into the hospital. To pre-register, please complete the online form at the link below.

Pre-Registration Form

For patients being admitted within the next 48 hours: Please do not fill out this online form. Call the hospital directly during normal business hours to pre-register by phone. If you have a Monday appointment, you cannot pre-register online or by phone after 5 p.m. on Friday. You will be able to register when you come in for your Monday appointment.

Providence Saint Joseph Medical Center
501 S Buena Vista
Burbank CA, 91505
818-847-3404

For Pre-Registration, contact:
Access Pre-Services/ Regional Business Office
4190 W. 190th Street, Torrance CA 90504

Fax: 424-327-9928
Email: CAAccess.OBRegistration@providence.org
For questions, call 310-303-6926 or Toll-free long distance 833-388-1351 

Make a healthy choice and be sure a Providence Medical Center is in-network with your health plan. Not all health plans or medical groups are contracted with all Providence hospitals.

View accepted insurances

Telemetry, Medical-Surgical and Transitional Care Units

All visitors: 11 a.m. to 8 p.m.

Maternity

Visitors and siblings: 11 a.m. to 8 p.m.

Fathers or significant other with ID bracelet: anytime.

Critical Care: CCU/ICU

All visitors: 8 a.m. to 10 p.m. No visiting is allowed from 7 a.m. to 8 a.m. or from 7 p.m. to 8 p.m. Please refer to "Visiting Guidelines for families and Visitors" posted in the ICU waiting room or in the ICU.

Please keep the following visitation guidelines in mind:

  • General hospital visitors must be 16 years old or older with proof of ID, unless special arrangements have been made prior to the visit with the patient's medical team.
  • Acceptable forms of ID include valid California, Identification Care, California Driver's License, High School or College ID or passport.
  • Please check with the patient's nurse for visiting hours and instructions for intensive care, pediatric intensive care, neonatal intensive care and pediatric patients.
  • During the flu season, special visiting restrictions may be in place, so it is always good to check with the patient's nurse before visiting.

Family and friends can be good medicine for patients and are welcome to visit. However, getting plenty of rest is vital to recovery. In order to enhance the quality of care, we have designed specific visiting guidelines. All visitations are subject to change in order to meet the specific needs of the patients. Visitors with colds, sore throats or any contagious diseases should not visit patients. Visitors may be asked to leave the room during tests, treatments or when the doctor or nurse needs to see the patient.

Surgical Patients

Before surgery, family members may visit during regular visiting hours. After surgery, our surgical staff will tell them when they may visit next. Children under the age of 16 must be supervised at all times and may not be left unattended in the lobby.

No Smoking Policy

Because we care about your health and that of our employees and visitors we do not allow smoking within our Providence Medical Centers. Smoking is, however, permitted only in designated areas.

Oxygen

Special regulations are in effect in areas where patients are receiving oxygen. Electrically operated equipment and aerosol products are not permitted in these areas.

Fire Drills

For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are in the hospital, you will hear an announcement prior to the drill. Please remain calm and remain in your room. The hospital is a fire-resistant building and the staff is trained in fire protection and safety. In the unlikely event of an actual fire, our staff will assist you.

Medications

All medications you take while in the hospital are prescribed by your doctor, are dispensed by the hospital pharmacy, and are administered by a nurse. Patients are not permitted to administer their own medicine or keep personal medications at their bedside.

Wheelchairs

Wheelchairs are available on all nursing units. Your medical condition, medical procedures you have had, or medications you have been prescribed may make getting in and out of the wheelchair difficult without assistance. Please ask for help from a member of the hospital staff before getting in or out of a wheelchair, even if you feel fine.

Cell Phones

For patient health and equipment protection, use of cellular phones is not permitted anywhere inside the hospital.

Gifts for Patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. If you are sending flowers to a patient please keep in mind that large plants and flowers are difficult to transport upon discharge. For your protection, flowers and plant arrangements are not allowed in our Intensive and Coronary Care Units, as well as our Sub-Acute Unit.

Billing and financial assistance

Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).

Go to billing

Non-English Speaking and Deaf and Hard-of-Hearing Individuals

Language interpreters for those who speak English less than very well are provided at no charge. This service is available to patients and their companions during all business hours. Both over-the-phone interpreter services and Video Remote Interpreting (VRI) are available. This technology provides quick access to remote ASL interpreters and to many languages and dialects.

Notice of Interpretation Services

Interpreter and Translation Services/HearingDevices (Language Access Plan for LimitedEnglish Proficiency Persons)

For questions, concerns, or complaints contact the department manager or the support services listed below:

California Relay Service
Dial 711 (or 9-711 from a hospital phone)
TTY English 800-735-2929, Spanish 800-855-3000

Patient Relations Department
Providence Saint Joseph Medical Center
501 S. Buena Vista Street Burbank, CA 91505
818-843-5111

California Department of Health (CDPH)
Health Services, Complaints
1-800 -228 -5234 3400
Aerojet Ave. #323
El Monte, CA 91731

Risk Management
Licensing and Compliance
818-847-4747

At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.

Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.

An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.

How to get started

The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.

Start the Conversation with these Four Steps:

  • THINK - about your values, goals and care preferences if you were to become seriously ill
  • TALK - to your loved ones about these care preferences
  • CHOOSE - someone to speak for you if you can’t speak for yourself
  • COMPLETE - an Advance Directive

Advance directive tool kit

Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.

Five Wishes

Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.

POLST (Physician Order for Life Sustaining Treatment)

Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:

  • Help you and your patient discuss and develop plans to reflect his or her wishes
  • Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
  • For more information, please visit POLST for health care providers