Contact Us

Thank you for your interest in Providence Saint Joseph Medical Center.  Call 911 if you have a life-threatening emergency.

Providence Saint Joseph Medical Center
501 S. Buena Vista St.
Burbank, CA 91505

Questions about your bill?

Visit our bill pay website or call 800-378-4189. Mon - Fri, 8 a.m. - 4:30 p.m.

Need a copy of your medical records?

Visit our medical records website.

Recognize a caregiver

To recognize an extraordinary employee, physician or volunteer, please complete this form.

Employment verification

For employment verification, contact The Work Number or call 800-996-7566.

Volunteer opportunities

Learn more about volunteering at Providence Saint Joseph Medical Center or call 818-847-3501.


Use this button for non-urgent, non-medical questions or comments. Messages should not contain personal health information.

General hours of operation are weekdays, 8:00 a.m. to 4:30 p.m.

Patient care and safety

We know you come to Providence because you trust the care we provide. We want you to know our mission for your good health and safety is a top priority. Joint Commission standards deal with organizational quality of care issues and patient safety and the safety of the environment in which care is provided. Any individual believing that he or she has concerns regarding patient safety or quality of care concerns at Providence Health & Services that the hospital has not addressed appropriately may contact The Joint Commission.

If your issue remains unresolved, you have the right to:

  • Contact the Joint Commission Office:
    • Submit a concern online at and click on “Report a Safety Event”
    • Fax to: (630) 792-5636
    • Mail to: The Joint Commission Office of Quality and Patient Safety, One Renaissance Blvd, Oakbrook Terrace, IL 60181
  • Contact the California Dept of Public Health (CDPH)
    • Mail to: 3400 Aerojet Ave, Suite 323, El Monte, CA 91731
    • Phone: (800) 228-1019
    • Fax: (626) 927-9293

When submitting a complaint to the Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed. It is the Joint Commission's policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with Providence Health & Services in the course of a complaint investigation.

Joint Commission policy forbids an accredited organization from taking retaliatory actions against employees for having reported a patient safety or quality of care concern to the Joint Commission.

Please note: The Joint Commission does not address individual billing issues and payment disputes. It also does not have jurisdiction in labor relations issues or the individual clinical management of a patient.