Patients and Visitors

No Smoking Policy

Because we care about your health and that of our employees and visitors we do not allow smoking within our Providence Medical Centers. Smoking is, however, permitted only in designated areas.


Special regulations are in effect in areas where patients are receiving oxygen. Electrically operated equipment and aerosol products are not permitted in these areas.

Fire Drills

For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are in the hospital, you will hear an announcement prior to the drill. Please remain calm and remain in your room. The hospital is a fire-resistant building and the staff is trained in fire protection and safety. In the unlikely event of an actual fire, our staff will assist you.


All medications you take while in the hospital are prescribed by your doctor, are dispensed by the hospital pharmacy, and are administered by a nurse. Patients are not permitted to administer their own medicine or keep personal medications at their bedside.


Wheelchairs are available on all nursing units. Your medical condition, medical procedures you have had, or medications you have been prescribed may make getting in and out of the wheelchair difficult without assistance. Please ask for help from a member of the hospital staff before getting in or out of a wheelchair, even if you feel fine.

Cell Phones

For patient health and equipment protection, use of cellular phones is not permitted anywhere inside the hospital.

Gifts for Patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. If you are sending flowers to a patient please keep in mind that large plants and flowers are difficult to transport upon discharge. For your protection, flowers and plant arrangements are not allowed in our Intensive and Coronary Care Units, as well as our Sub-Acute Unit.

Billing and financial assistance

Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).

Go to Billing

Non-English Speaking and Deaf and Hard-of-Hearing Individuals

Language interpreters for those who speak English less than very well are provided at no charge. This service is available to patients and their companions during all business hours. Both over-the-phone interpreter services and Video Remote Interpreting (VRI) are available. This technology provides quick access to remote ASL interpreters and to many languages and dialects.

Notice of Interpretation Services

Interpreter and Translation Services/HearingDevices (Language Access Plan for LimitedEnglish Proficiency Persons)

For questions, concerns, or complaints contact the department manager or the support services listed below:

California Relay Service
Dial 711 (or 9-711 from a hospital phone)
TTY English 800-735-2929, Spanish 800-855-3000

Patient Relations Department
Providence Saint Joseph Medical Center
501 S. Buena Vista Street Burbank, CA 91505

California Department of Health (CDPH)
Health Services, Complaints
1-800 -228 -5234 3400
Aerojet Ave. #323
El Monte, CA 91731

Risk Management
Licensing and Compliance

To allow our patients time to rest, Providence Saint Joseph Medical Center observes Quiet Hours daily from 2-4 p.m., as well as overnight. During Quiet Hours, the lights will be dimmed and our care team will speak softly.

We encourage visitors to visit one of our Healing Zones during this time (hours subject to change):



  • Located outside the East Tower
  • Hours: Mon - Sun, 6 a.m. - 7 p.m.

Learn more about our Chapel


Healing garden and labyrinth

  • Located on the lower level

Leezas Care Connection

Leeza’s Care Connection

  • Located in the South Tower
  • Hours: Mon - Thurs, 10 a.m. - 4 p.m.

Learn more about Leeza's Care Connection

For food, beverages or gifts, please visit our cafeteria, gift shop or Starbucks:


  • Located on the Garden Level in the North Tower
  • Hours: Mon - Fri, 6:30 a.m. - 9 p.m.; Sat - Sun, 6:30 a.m. - 8 p.m.

Visitors are welcome to enjoy a half sandwich (turkey, cheese or egg salad) from 2-4 p.m. daily with a 12-ounce soup for $3.99 (while supplies last).

Gift Shop

  • Located in the Main Lobby
  • Hours subject to change


  • Located outside the front of the hospital on the corner of Buena Vista and Alameda
  • Hours: Mon – Fri, 5:30 a.m. - 6:30 p.m.