Patients and Visitors

St. Joseph Hospital is honored to step forward and serve the medical needs of Orange County, CA residents. We strongly believe in the power of information and we hope that our website can serve as an invaluable tool to helping you remain as informed as possible regarding your upcoming stay or visit. No matter what you would like to learn, we hope to provide you with all of the information that you need to make sure that your visit is a pleasant one.

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For your convenience, the following services are located on our campus.

ATMs

An ATM is located in the St. Joseph Hospital Cafeteria located in the basement. An ATM is also located in the St. Joseph Hospital Outpatient Pavilion.

Family and Guest Meal Service

Meals for your family and guests are available either in the Cafeteria (located in the basement of the hospital), or at the Plaza Café, located on the first floor of the St. Joseph Hospital Outpatient Pavilion.

  • Cafeteria: 6:30 a.m. to 7 p.m. and 8 p.m. to 3 a.m.
  • Plaza Café: 7 a.m. to 4 p.m., Monday through Friday only. Guests may order food from the Room Service Dining On Request menu for a fee of $5 per breakfast, $7 per lunch and $9 per dinner. Cash will be collected at the time of service.

Gift Shop

The St. Joseph Hospital Wishing Well Gift Shop, located in the main lobby.

Medical Records

Contact the Medical Records department to request copies.

Muth Healing Garden

Located on the 2nd floor of Building 2, the garden is a quiet place for respite available to all visitors from 7 a.m. to 10 p.m. Enjoy the outdoor air, trees, flowers and gentle waterfall. There is no smoking, eating or cell phone usage permitted in the garden.

Newspapers

Newspapers are available in the Wishing Well Gift Shop, located in the hospital’s main lobby. You may also have a newspaper brought to your room by calling the Service Representative at 714-633-9111 ext. 11000.

Pharmacy

The St. Joseph Hospital Outpatient Pavilion Pharmacy is located on the first floor of the Outpatient Pavilion and is open Mon. - Fri., 8 a.m. to 6:30 p.m.

NICHE

St. Joseph Hospital is a NICHE Hospital (Nurses Improving Care for the Health System Elders). Our goal is to provide sensitive and exemplary care to our patients aged 65+. We provide educational opportunities, resources and protocols to the nursing staff to address the specific needs of this age group. 

Security Services

Your safety and security are a priority. The St. Joseph Hospital Security Services Department provides services 24 hours a day, seven days a week. Our officers ensure your security by having a presence on and around our campus.Services provided include escort to and from the parking garage and a lost and found. You may contact Security Services at 714-771-8000, ext. 18050. All staff, visitors, physicians, vendors and volunteers must be properly identified. Visitors are issued badges during their visit.

Spiritual Care

As a values-based organization, we strongly believe that healthy living stretches beyond the physical. For this reason, our Spiritual Care Department is composed of an interfaith team with board-certified chaplains who are there to provide for the spiritual, religious, emotional and ethical needs of our patients.

St. Joseph Hospital Foundation

For more information on how you can make a difference in the lives of others, call the St. Joseph Foundation at 714-771-8211.

Tobacco-free Campus

As a leading healthcare provider in our community, St. Joseph Hospital is dedicated to creating a healing environment for our patients and visitors. A tobacco-free campus environment supports this mission and enables us to provide the highest quality, safest healthcare possible. Therefore all patients and visitors are not permitted to smoke anywhere in the hospital or on hospital property.

TDD for Hearing Impaired

St. Joseph Hospital provides services for hearing-impaired patients. The hospital TDD number is 714-744-8624.

Vending Machines

Vending machines are located in the hospital basement (adjacent to the Cafeteria) and in the waiting room in the Emergency Department. There are also vending machines in the family waiting areas on the 3rd and 4th floor of Building 2.

Wifi

You can access wifi for free on campus by choosing the "guest" network.

Step 1 - Your physician arranges for your admission to St. Joseph Hospital.

Your doctors will provide you details on when you should arrive at the hospital and where to report. If you are coming in for surgery, your physician will usually request that pre-operative tests be performed a few days prior to your hospitalization. If you have any questions regarding the donation of blood for surgery, please contact your physician.

Step 2 - Pre-registration
For your convenience, we offer online pre-registration for tests/procedures.


If you prefer not to pre-register online, you can call our Pre-Access Center at 714-771-8911 to pre-register or to discuss any questions that you might have. Our office hours are Monday through Friday from 8 a.m. to 8 p.m.

Obstetrics (OB) Admission
Obstetrics patients can also choose to preregister online. Click here to access the Maternity Registration Form. Obstetrics patients can also choose to complete the pre-registration packet they receive from their physicians. Once completed, the packet should be returned to:

Maternity Admissions
St. Joseph Hospital
1100 W. Stewart Dr.
Orange, California 92868

If you have not received a pre-registration packet and prefer to register by this method, or if you have additional questions, please call (714) 744-8888.

General:

  • A maximum of two visitors (three in a private room) may be with the patient at one time.
  • The patient lounge or the hospital lobby is used by visitors while waiting to visit a patient.
  • Visitation hours are between 8 a.m. and 8 p.m. One visitor may be allowed to spend the night. Please discuss with the patient’s caregiver.
  • For health reasons, it is recommended that children under 2 years of age remain at home unless there are special circumstances. Please discuss these circumstances with your nurse.
  • Children of any age cannot be left unattended on the hospital campus.
  • Visitors coming to the Intensive Care and Critical Care units should obtain prior approval by phone from the waiting room or main lobby.
  • Other than visitors to Obstetrical Units, children under 12 years of age are not permitted.
  • Children under 12 are not permitted in MICU, SICU and CVICU.

Obstetrics:

  • Only siblings are allowed on Obstetrical Units.
  • Any siblings with illness, or symptoms of communicable disease will not be permitted.

Oncology:

  • Children are allowed to visit as long as they are healthy and attended by an adult at all times.
  • Friends or family members who have a cold, sore throat or sickness of any kind are not allowed to visit.
  • No living plants, flowers or items with moss are allowed on the unit at any time. These items carry fungus and bacteria, which can be harmful to our patients.

Behavioral Health Unit:

  • Visitation hours are between 6 p.m. and 7 p.m. daily

Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).

Go to billing

At St. Joseph Hospital, we strive to provide the best care and safest environment possible. In continuing our ongoing efforts of improvement and eliminating system problems that affect delivery of care, we are offering a new program called Condition H.

What is Condition H?

  • Condition H is a program that allows patients and families to call a Medical Emergency Team when they feel they are in an emergent situation and/or their needs are not being recognized and/or met.
  • H stands for HELP
  • Condition H is a Patient Safety Initiative

Why are We Offering This?

  • To be proactive, increase patient safety and satisfaction and solidify the relationship between our patients, families and the healthcare team.
  • To provide patients and families access to care and the ability to communicate their needs and concerns.

When Could a Patient or Family Member Call Condition H?

  • If a noticeable medical change occurs in the patient and the healthcare team is not recognizing the concern.
  • If there is a breakdown in communication and/or confusion in the plan of care with the healthcare team.
  • If you feel your concerns are not being heard and/or your needs are not recognized or met.

Patient/Family First Needs To:

  • Identify the problem and communicate with your primary care nurse.
  • If a problem persists, contact the charge nurse and try to contact the physician.
  • If a problem is still not adequately addressed and you have serious concerns about how your care is being given, managed or planned, consider activating Condition H.

How to Call:

  • Dial “66” on any hospital telephone and put on the call light.
  • Identify the call as Condition H. Provide your name, location and reason for the response request.
  • A Medical Emergency Team will respond to assess and treat as necessary.
  • We hope to empower patients and families to access care, decrease anxiety levels and improve patient safety. The program aims to address immediate needs and increase communication between patients, families and the healthcare team.

If you have questions, please discuss them with your health care team.

At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.

Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.

An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.

How to get started

The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.

Start the Conversation with these Four Steps:

  • THINK - about your values, goals and care preferences if you were to become seriously ill
  • TALK - to your loved ones about these care preferences
  • CHOOSE - someone to speak for you if you can’t speak for yourself
  • COMPLETE - an Advance Directive

Advance directive tool kit

Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.

Five Wishes

Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.

POLST (Physician Order for Life Sustaining Treatment)

Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:

  • Help you and your patient discuss and develop plans to reflect his or her wishes
  • Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
  • For more information, please visit POLST for health care providers