Patients and Visitors

If you are a patient or visitor at Mission Hospital, then you can rest assured knowing that you have come to the correct place for advanced care. If this is your first hospital visit, you probably have many concerns regarding your care - such as what to expect, who to ask questions of, and what is the best way to participate in your recovery. This information should answer many of your questions and make you feel more comfortable about your hospitalization.

Our team of nurses, doctors, technologists, technicians, therapists, and support staff all share in the tradition of caring. Together, we are dedicated to providing skills and services necessary to give you excellent, respectful care.

Are you covered?

Find your insurance

The following is a list of frequently requested telephone numbers. If you can't find what you’re looking for, please call the respective campus main switchboard:

Mission Viejo - 949-364-1400
Laguna Beach - 949-499-1311

Get the Mission Hospital Find My Way app

For patient names and room numbers please contact the main switchboard for further assistance.

Laguna Beach Campus

Mission Viejo Campus

Birth certificate requests

Birth certificates are obtained through the County of Orange. When you have a baby at Mission Hospital, you are asked to complete a form that is sent by Health Information Services (Medical Records) to the County of Orange. The county will then forward the appropriate information to the Social Security Administration who automatically mails a copy of the Social Security card to you as the parent.

For more information on how to obtain a birth certificate, please visit the Orange County Clerk-Recorder website.

Medical records requests

Health Information Management (HIM) is located in Orange at St. Joseph Hospital, there is no longer an office located at Mission Hospital. Patients, or their legal representative, may inspect, obtain copies of or have copies of their Mission Hospital medical records sent to another medical facility.

Mission Hospital is required under the State of California's Confidentiality of Medical Information Act to obtain an original, complete and properly executed Authorization for Disclosure of Health Information form before the hospital may provide a copy of a patient's records to anyone, including the patient. In certain cases, a patient's physician, psychologist or social worker may also be required to approve a request.

How to access your medical records online

You can now access and download your health information from you latest hospital stay online through the FollowMyHealth patient portal.

How to inspect or request a copy of your medical records

Print and complete the Authorization for Disclosure of Health Information form

In completing the authorization form:
  • Indicate the dates of treatment for which you are requesting information. This is particularly important for individuals that have had multiple episodes of care at Mission Viejo or Laguna Beach.
  • Indicate the type of records needed
  • Radiology images (CD)
  • Requests must specifically be initialed if requesting information regarding AIDS/HIV, Psychiatric Care or Alcohol/Drug Abuse

Information from your medical record

If you are not sure what information you need from your records, please contact us at 714-771-8167.

Submitting a request

Once the authorization form has been completed the request can be submitted by one of the following methods.

Mail/fax form to:

Health Information Management
Release of Information
St. Joseph Hospital Orange
1100 West Stewart Dr.,
Orange, CA 92868

Fax: 714-744-8679
SMMROI@stjoe.org
Attn: Release of Information

Other important information about inspecting or requesting a copy of your medical records

You may only inspect records within the Health Information Management at St. Joseph Hospital in Orange and there may be a retrieval charge. There may be a reproduction charge for creating a copy of your records. Call the Release of Information Office at 714-771-8167 for information regarding fee schedules.

  • Mailing Medical Records - If the medical record is being mailed to you, then you will also be charged for mailing costs.
  • Reproduction Charges - If the reproduction charges are greater than $100, then pre-payment will be required before your records can be mailed. There is a $5 charge for a CD.
  • Sending Records Directly to Another Medical Facility or Office - All fees will be waived if you are requesting your records be sent directly to another medical facility or medical office.
  • Processing Time - Please allow 5 - 10 working days for your request to be processed. You will be contacted by the Health Information Management office when your records are ready for pick-up or mailing.
  • Picking Up Your Requested Medical Records - If you plan to come to the Health Information Management office in Orange to pick up your request, you must bring a photo ID.
  • Someone Else is Picking Up Your Requested Medical Records - If an individual other than the patient is picking up a request, then that individual will need an original signed authorization letter from the patient and a photo ID.

In order to make your visit as efficient as possible, we encourage patients to pre-register online for Labor & Delivery and Surgery services. Once registered, patients can be assured our professionals will be prepared for their visit, enabling them to complete their visit and checkout without delay. For insurance verification purposes, it is recommended that this form be submitted at least three days prior to your expected admitting date.

All patients need to stop by their designated registration area to complete the registration process. Patients are expected to pay all deductibles, coinsurance or co-payments at the time of service.


Pre-registration via phone 

You can call Mission Main Registration at 949-364-1400 ext. 1810 (Mission Viejo) or 949-499-1311 ext. 7167 (Laguna Beach) and ask one of our registrars to pre-register you over the phone. If a registrar is unavailable, please leave a voicemail and your call will be promptly returned.

Pre-registration via fax

Download and complete the Adobe Acrobat Online Pre-Admission Form and fax it to Mission Main Registration at 949-365-2306. For insurance verification purposes, it is recommended that you fax the registration form at least three days prior to your expected admitting date.

If you have any questions about our Pre-Registration Forms please call your designated registration office.

Billing and financial assistance

Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).

Go to billing

 

Mission Health Channel

Channel 76 - Mission Health Channel provides patients with original, award-winning TV programs developed by experts. Patients can view a wide range of health topics, including important wellness and recovery information in an accessible and empowering way.

Topics include:

  • Cancer
  • Diabetes
  • General Health and Wellness
  • Heart Disease
  • Hospital Safety
  • Pain Management
  • Respiratory Health
  • Smoking Cessation
  • Stroke
  • Surgery

Programs are available in English with Spanish closed captioning. Click here for a detailed description of each program.

Patients can access Mission Health Channel programs on channel 76 during their hospital stay. If you have trouble viewing the channel, please call ext. 5000 for assistance.

Want to watch Mission Health Channel after you leave the hospital?

You can continue to access Mission Health Channel programs from home after discharge on any internet-connected device. Please feel free to take the program schedule home with you.

Patient education videos

Mission Hospital provides an online library of patient and family education videos that are integrated into the education and care we provide our patients and their family members.

A few benefits of these patient education videos are:

  • over 650 videos in English and Spanish
  • short videos ranging approximately 3 to 5 minutes
  • visual learning and up-to-date materials to help patients better manage their recovery and conditions

Topics include:

  • Cardiology
  • Diabetes
  • General Health and Wellness
  • Pulmonology
  • Stroke
  • Quality of Care
  • Orthopedics
  • High Alert Medication
  • Women's Health
  • New Baby
  • Patients can access these videos by asking a nurse.

Want to watch these educational videos after you leave the hospital?

You can continue to access these educational videos from home after discharge on any internet-connected device.

Mission Hospital is committed to providing interpreter services in order to maintain efficient and adequate communications with patients and families in their primary language. This includes services for patients and families who use sign language or Telecommunication Devices for the Deaf (TDD) to communicate.

Interpreter Services is available for a wide variety of languages. Sign Language services are also offered. Please contact your nurse or call 949-364-1400, ext. 4721.

To learn more about one of the below support groups, please call the Health Information Line at 877-459-3627.

Cancer support

  • A Step At A Time - A support group for women coping with breast cancer. The Nurse Navigator facilitates the group. Meets the second and fourth Monday of every month, 6 - 8 p.m. Held at Mission Women's Wellness Center classroom (171c).
  • A Place for Kids - For children and adolescents who have experienced the loss of a parent. Meets the first and third Mondays of every month, from Sept - May, 6 - 7 p.m. Held at Mission Conference Center.
  • Needle While You Work - Join other knitters in making hats and blankets for women going through chemotherapy. Or knot scarves for fundraising efforts during Breast Cancer Awareness Month. Meets the first Monday of every month, 10 - 11 a.m. at Mission Women's Wellness Center.
  • Our Journey Together - A support group that specifically addresses the needs of women who have recurrent and/or metastatic breast cancer. Meets the second and fourth Tuesdays of every month, 11:30 a.m. - 1 p.m. at Mission Wellness Center conference room.

Chemical dependency

Held on our Laguna Beach campus, these programs are for individuals in recovery and their families. Please call 866-633-6787 for exact locations.

AA meetings

  • Daily, 7 - 8 a.m.
  • Tuesdays, 6:30 - 8 p.m. (Men’s/Women’s - separate sessions)
  • Saturdays, 7 - 8:30 p.m.
  • Sundays, 10:30 a.m. - 12 p.m. and 7 - 8:30 p.m.

Pills Anonymous

Mondays at 7 - 8:30 p.m.

12-Step Study (Chronic Pain Anonymous)

Thursdays at 9 - 10 a.m.

Cardiopulmonary support

  • Mended Hearts - A volunteer education/support group consisting of people who have heart disease, their spouses, family members, medical professionals and other interested individuals. This group is facilitated by a cardiac rehab professional. Newsletters are published each month and an educational program is presented at each meeting. Meets the 3rd Wednesday of each month at 7 p.m. in the Mission Conference Center located at 26726 Crown Valley Parkway.
  • A Gift of Heart - An Organ Transplant & Donor Support Group - The Gift of Heart is an organ transplant and donor support group for patients and families of those who have received, are waiting for or who’s loved one has donated an organ. It provides a place to share the miracle and challenges that occur during this process. This group is facilitated by a registered nurse. Meets the 4th Monday of every other month at 7 p.m. in the Mission Conference Center located at 26726 Crown Valley Parkway. For more information call the CardioPulmonary Rehab Center at 949-364-7755.
  • PREP / Pulmonary Support Group - This is an educational/support group consisting of patients who have pulmonary disease, their spouses, family members, and other interested individuals. This group provides an opportunity for all individuals to ask questions, relate concerns and share common experiences with each other. The group is facilitated by the PREP coordinators. Newsletters are published each month and an educational program is presented at each meeting. Meets the 2nd Thursday of each month at 12 p.m. in the Mission Conference Center located at 26726 Crown Valley Parkway. For more information call the CardioPulmonary Rehab Center at 949-364-2106.
  • Healthy Heart and Lifestyle Series - This is a series of educational classes designed to help you learn the basics for developing a healthy lifestyle. Topics addressed include modifying behaviors, how the heart works, risk factor modification, stress management, exercise/activity guidelines and nutritional information. The series is held in the CardiaoPulmonary Rehab Center, 26732 Crown Valley Parkway, Suite 281, Mission Viejo, CA 92621. For more information and dates for the topics of the next series please call 949-364-7755.
  • Heart Rhythms and Device Series - This is a series designed to help you learn more about your heart health related to an abnormal heart rhythm (such as Atrial Fibrillation) or an implanted device such as a pacemaker or internal cardiac defibrillator (ICD). Everyone is welcome to this fun, informal support group where you can express concerns with other people who have similar conditions. Meets the second Tuesday of every other month from 6 to 7 p.m. at the Mission Conference Center located at 26726 Crown Valley Parkway. For more information call the Cath Lab at 949-364-4880.

Diabetes

  • Diabetes Overview - This is a great class for individuals who have just been diagnosed with diabetes, as well as those who would like to learn how to better manage diabetes. The basic information can used to form a strong foundation for other classes.
  • Eating Well with Diabetes - This class teaches individuals how to control their weight and blood sugars, as well as plan and prepare healthy meals. The differences between carbohydrates, fats, and proteins will also be reviewed during the class time.
  • Diabetes Medications - In this class, a pharmacist will explain many of the medications that are frequently used to treat diabetes and other common co-existing conditions that individuals may be dealing with in conjunction with diabetes.
  • Fitness with Diabetes - Our exercise physiologist will discuss the role of exercise within managing diabetes. Exercise handouts will be provided, including options for individuals who have limited mobility or need low impact exercises.
  • Living with Diabetes - This class will include a discussion on how to effectively manage stress and anxiety, social situations and parties, and even how to work through the ups and downs that diabetes can bring.
  • The Connection between Diabetes and Sexual Function - Did you know that men with diabetes are at a high risk for developing erectile dysfunction (ED)? This class will discuss ED treatment options that are available. We encourage you to bring your spouse or partner to the seminar.

All of our classes are held on Tuesdays, from 7:00 to 8:30 p.m. at the Mission Conference Center. If you would like to register or request more information, please call 877-459-3627.

Free lectures & support group

In addition to the diabetes education series, educational lectures are offered throughout the year on special topics relating to diabetes. Lectures are free to anyone interested in learning more. Please call us if you would like to find out additional information on these lecturers and support groups, or if you would like to pre-register.

Schedule support from the Camino Health Center diabetes van

Like Camino Health Center, the van is dedicated to caring for medically underserved individuals in south Orange County. Services available on the diabetes van include: treatment by a physician, glucose screenings, blood pressure readings, and health/diabetes education. Call 949-240-2030 for more information and van scheduling.

You can also reach out to Mission Hospital Mission Viejo to learn more about our Diabetes Education programs, support groups, or other opportunities available.

Furgoneta móvil de la diabetes

La clinica movil de diabetes esta destinada para servir a la comunidad de bajos recursos en el cuidado médico de la diabetes. Sus servicios incluyen: tratamiento médico, examen de sangre, y educación en diabetes entre otros. Llame 949-240-2030 ext. 151 para más información.

Maternity

  • Breastfeeding Support Group - Every Wednesday, 1 p.m. Join other mothers with babies of all ages, to discuss breast feeding joys and challenges, returning to work, nutrition and other topics. Hands-on help is not available during these meetings. Held at Mission Women's Wellness Center classroom 171c.
  • Postpartum Depression Support Group - This ongoing support group is for moms having unexpected feelings of anxiety, sadness isolation and depression following birth. Advanced registration is not required. Babies welcome. The postpartum depression support group is held Tuesdays, 10-11 a.m. at Mission Women's Wellness Center classroom 171c.

Pulmonary rehabilitation education program

As part of the Pulmonary Rehabilitation Education Program, we strongly encourage patients' families to participate in the program to become acquainted with the daily routine of pulmonary-afflicted individuals. This helps them learn how to overcome the obstacles impairing a patient's quality of life. Family members are also invited to attend a support group, which offers the opportunity to build relationships with other families managing the same challenges.

  • PREP Support Group - Patients with chronic lung disease and their families. Second Thursday of every month, 12:30 - 2 p.m. For more info please call 949-365-2106.

Mission Hospital offers a wide variety of inpatient, outpatient, home care and community services for seniors.

Senior transportation services

Through a partnership with Age Well Senior Services, Mission Hospital provides free non-emergency transportation to seniors receiving services at Mission Hospital. Through the senior transportation program, nearly 3,000 rides are provided each year to both Mission Hospital campuses. Participant and service criteria are:

  • Must be at least 60 years of age
  • Must reside within the cities of Aliso Viejo, Capistrano Beach, Dana Point, Ladera Ranch, Laguna Beach, Laguna Hills, Laguna Niguel, Laguna Woods, Lake Forest, Mission Viejo, Rancho Santa Margarita, San Clemente and San Juan Capistrano
  • All participants must register by phone prior to utilizing this service
  • Transportation will be provided to and from Mission Hospital, as well as between hospital campuses
  • Rides must be scheduled at least 24 hours prior to medical appointment
  • Transportation is provided on a first come first serve basis
  • Care attendant may ride with participant
  • Not for discharged patients or patients under anesthesia
  • Transportation hours are Monday through Saturday, 7 a.m. – 6 p.m. and is not available on major holidays.
  • Call 949-855-9766 to schedule a ride.

Center for Rehab/Sports/Wellness

The Center for Rehab/Sports/Wellness offers many outreach programs of interest to seniors. Please call 949-364-7755 for more information about the Rehabilitation Program at Mission Hospital.

Medicare meetings

We understand how overwhelming Medicare can be. We know that you're flooded with information, which can make it difficult to know what to do and when to do it. Whether you're just turning 65, have been on Medicare for some time, or have Medi-Cal and Medicare, we can help. Learn about our no-cost Medicare meetings to help you learn everything you need to know.

Visitors are welcome 24 hours, 7 days a week. Out of respect for patients in semi-private rooms, recommended visiting hours are from 8 a.m. – 8 p.m. Immediate family members and significant others are able to visit with physician approval 24 hours a day in critical care units, oncology and pediatric services. All Mission Viejo campus hospital visitors are to enter the hospital through one of four designated entrances, seven days a week. Upon arrival, all visitors need to check in and state who and where they are visiting. A photo will be taken and a visitor pass issued for each 12-hour stay.

Find My Way App

Mission Hospital is proud to provide a free app for smartphone devices called Mission Hospital Find My Way that provides patients and guests turn-by-turn directions on the Mission Viejo campus – anywhere from the parking structure to inside the hospital. This app may be downloaded from the Apple Store or Google Play. Download the app training guide here. There is also a web version that allows patients and guests to view directions online, share, email and/or print.

Cafeteria

Both Mission Hospital campuses offer a cafeteria for visitors. For health and safety reasons, patients are not asked not to utilize the cafeteria. The doctor will prescribe a special diet for your loved one to ensure proper dietary needs are met. Please do not purchase food from the cafeteria for your loved one as it may not be on the special diet. Please check with your loved one’s nurse to assure food brought in from outside the hospital is on their special diet.

The Garden Cafe is located on the basement level of Tower 1.

  • The Garden Cafe features hot entree items, grill selections, custom made-to-order sandwiches, fresh salad and soups and many other items.
  • The cafe is open Monday through Friday from 7 a.m. to 3:30 a.m. and on the weekends 7 a.m. to 10:30 p.m.
  • A variety of items are available 24/7 in the vending machine room located next to the dining area in the Garden Cafe.
  • Vending machines are also available near the Emergency Department and on the 2nd and 4th floors of Tower 1, and outside the Pavilion North Entrance.

Designated entrances

  • Emergency Department - 24 hours a day
  • Tower 1 Lobby - 6 a.m. to 9:30 p.m.
  • Tower 2 Lobby - 7 a.m. to 8:30 p.m.

Gift shop

Both Mission Hospital campuses have onsite gift shops with a variety of items including floral and plant arrangements, balloons, baby gifts, stationary, greeting cards, spiritual gifts and more. The gift shop at our Mission Viejo campus is located in the Tower 1 lobby and is open Mon. - Fri. from 9 a.m. to 6 p.m. Saturday and Sunday hours are variable.

Online gift shop

Don't have time to stop by the hospital gift shop? With just a click, you can visit one of two local florist shops and select the perfect gift. Choose from a variety of beautiful items that will express your most sincere wishes.

Please select from the following choices:

Conroy's Flowers
949-364-9005

Reher's Florist
949-837-6502

Any questions about these vendors' services or your order should be directed to the numbers provided above. Mission Hospital does not endorse the vendors listed above nor is it responsible for purchases made directly with these vendors.

Spiritual care

As a values-based organization, we strongly believe that healthy living stretches beyond the physical. For this reason, our spiritual care team is composed of an interfaith team with chaplains who are there to provide for the spiritual, religious, emotional and ethical needs of our patients.

Visitor guidelines

In order to ensure the highest quality patient care, please review the below Visitor Guidelines below before arriving on campus:

  • Visiting is encouraged in a safe manner considerate of all patients, other visitors and health care providers.
  • No smoking in buildings or on hospital grounds.
  • Visitors must dress appropriately and must wear shirts and shoes.
  • No more than two visitors are allowed at the bedside at one time. Visitors in semi-private rooms should be considerate of both patients.
  • Visitors are expected to respect patient and roommate wishes for privacy, rest and comfort as well as limitations for visiting.
  • People with colds, sore throats or any contagious diseases should not visit patients until they are completely well.
  • Visits should be kept brief. Visitors should remain in a quiet environment and avoid unnecessary noise.
  • Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
  • Children visiting must be accompanied and supervised by an adult other than the patient and only visit in the location of the patient.
  • Cellular telephone usage is not permitted within patient care areas, as the signal can interfere with patient care equipment. Cellular phones should be turned off, not on standby.

Wireless internet access

In order to better serve patients and visitors, we are offering free wireless internet access on our Mission Viejo campus. Wireless internet access is available throughout the hospital, such as the lobby, waiting areas, and patient rooms. Step-by-step instructions for Windows and Macintosh operating systems are available at Tower 1 and Tower 2 information desks.

Donate Life

On behalf of those waiting for a transplant and in solidarity with those patients and families who have already given the gift of life, we thank you for taking the time to consider registering as an organ, eye and tissue donor.

You can find out more about the steps needed to get involved by visiting Donate Life California.

Butterfly Organ, Tissue and Eye Memorial dedication

In November 2016, Mission Hospital dedicated an Organ, Tissue and Eye Memorial in honor of those who gave their life to save another. The dedication was attended by 250 families and friends of donors whose names are honored on a plaque on the wall behind a beautiful butterfly sculpture named “Lifted Spirits.” Mission Hospital continually honors donors by holding an annual memorial event for the families and friends of recent donors. This is a note received from a mother of one of the honored donors.

“It was such a beautiful ceremony. I don't attend to really anything because it's really hard for me. I'm so glad I made the decision to go. I now see things differently. The man that made his speech about getting his liver made me see things different. How he appreciated his life and not taking anything for granted. I always question my decision, now I know I made the right one. I know there are a couple of girls getting a second chance because of my daughter. They have a second chance of life. And part of my baby lives on. Thank you for honoring our loves one, may God bless you!!!” 

Butterfly Organ, Tissue and Eye Memorial at Mission Hospital

At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.

Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.

An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.

How to get started

The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.

Start the Conversation with these Four Steps:

  • THINK - about your values, goals and care preferences if you were to become seriously ill
  • TALK - to your loved ones about these care preferences
  • CHOOSE - someone to speak for you if you can’t speak for yourself
  • COMPLETE - an Advance Directive

Advance directive tool kit

Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.

Five Wishes

Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.

POLST (Physician Order for Life Sustaining Treatment)

Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:

  • Help you and your patient discuss and develop plans to reflect his or her wishes
  • Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
  • For more information, please visit POLST for health care providers

My Account

Mom and Son on couch

My Account

Patient Portal

The patient portal is a secure, convenient way to manage your personal health care online. This free self-health management tool can document important health care information, and ultimately give you the ability to make more informed decisions about your health.