Patients and Visitors

Your room is designed for your care and comfort. Room assignments are based on your level of care. If you’d like adjustments, such as the temperature or the sunshades, please tell your nurse – we’ll do our best to accommodate reasonable requests.

Beds are adjustable for sitting up or reclining. You can use the bedside rail controls or the hand-held call bell to adjust your bed, control the TV and press the nurse call button, also called the call light. Use the call light anytime you need assistance.

We aim to respond to call lights within 10 minutes. If you need immediate help, use the phone in your room to dial your nurse’s extension.

• Calling a nurse: Press the red NURSE call button, located at the top of your bedside remote and on the side of your bedside rail.
• TV: Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have questions about using your TV.
• Wi-Fi: Connect to the “Guest” network for free Wi-Fi during your hospital stay. If your device doesn’t automatically connect to our guest account, please manually select “Guest”. You’ll need to click “I agree” on the User Agreement page to gain access to the Wi-Fi.

We want you to feel supported and cared for, which is why we offer interpreter services, nourishing meals, chaplain services and easy access to your electronic health records.

• Interpreter services or hearing-impaired devices: Interpreter services and other devices are available for free to patients who request them. Please ask one of our caregivers for more information.
• Patient meals:
  • Mealtimes:
    • Breakfast: 7:30 a.m. – 9:30 a.m.
    • Lunch: 11:30 a.m. – 1:30 p.m.
    • Dinner: 5 p.m. – 7 p.m.
  • Inform your nurse upon admission to the hospital if you have any allergies or dietary restrictions. A dietitian is available to assist you with any diet or nutrition questions.
  • Dial extension 4673 to contact our Food and Nutrition Services team if you need any assistance.
• Personal toiletries: Providence Mission Hospital provides complimentary toiletries, like soap, towels, toothbrush and toothpaste. Please ask your nurse if you need any personal hygiene items.
• Pastoral care: Patients and their loved ones can call upon our hospital chaplain at any time. Simply ask any caregiver to request these services.
  • Our chapel is available to anyone who may need a quiet and serene space.
  • Catholic mass is held daily at 1 p.m. in the Mission Viejo Chapel, located on the first floor of Tower 2.
  • Mass broadcast:
    • Daily, 1 p.m. on Channel 96
    • Daily, 5 a.m., 9 a.m., 4 p.m., 9 p.m. on Channel 151/EWTN
    • Check your TV directory for updates.
• MyChart: To access your health care information online, please log in to or register for MyChart.

Let the hospital staff and your care team know about any medications – prescribed or over the counter – that you’re currently taking. If any prescriptions are needed, a pharmacy is located across from the main hospital building in Medical Office Building 1.

• Your medications: Please don’t bring any prescription or over-the-counter medicines to the hospital, unless directed to do so by your doctor. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.
• Pharmacy: Upon request, a bedside delivery service is available to have your prescriptions filled and delivered to you before your discharge. If you’re interested in this service, please inform your nurse.

From your patient room phone:

• To reach your care team: Dial the four-digit hospital extension to reach your care team or other hospital departments.
• For free local calls: Dial 9 + 1 + the ten-digit phone number.
• For long-distance calls: You may use a credit card and bill it to your home, or call collect. To call collect, dial 9 + 0 + 0. If you hear a fast, busy signal, please call the hospital operator by dialing 0.
• Loved ones can reach you at 949-364-1400 followed by your room number extension. Ask your nurse for your room number extension.
• Telephones may be removed from patient rooms for repairs. Please notify your nurse if you need a telephone.

Please read our following policies and information that help us keep Providence Mission Hospital a safe and caring location for the community.

• No smoking or vaping: Providence Mission Hospital is a smoke-free and substance-free campus. Smoking and vaping aren’t permitted anywhere in the hospital, including patient rooms, bathrooms, cafeterias, hallways, stairwells and common areas.
• No audio or video recording: Audio and video recording aren’t permitted at any time. Recording of caregivers, patients or visitors is prohibited.
• Visitors: Loved ones are welcome as long as they promote your well-being and have your permission to visit. Visitor guidelines and information can be found in the For Visitors section below.
• Electrical appliances: For your safety, please don’t use electric hairdryers, curling irons, razors, heating pads and portable heaters in patient rooms. Red outlets are for medical equipment only. If you have any questions, please contact your nurse.

Providence Mission Hospital is not responsible for replacing lost or misplaced items that our patients and visitors choose to keep with them during their hospital stay. We strongly recommend sending all valuables home with a family member or friend upon admission.

Personal belongings and valuables: All personal items that patients choose to keep with them are not the responsibility of the hospital or its staff, including but not limited to the following:

• All electronics including cell phones, laptops/tablets, chargers
• Glasses, hearing aids or dentures
• Jewelry and watches
• Money and credit cards
• Purses/wallets

Should you choose to keep personal care items, such as contact lenses, eyeglasses, hearing aids or dentures, please store them in your bedside stand. You can request a belongings bag to store hearing aids or dentures. Do not place these items on your bed or on a food tray.

Providence Mission Hospital maintains a vault in Main Admitting and the Emergency Department for the safekeeping of patient valuables only. These are defined exclusively as:

• Checkbooks and cash
• Credit/debit cards
• Government-issued ID cards
• Jewelry

Should your valuables be collected for storage in a hospital safe, they’ll be sealed in a silver valuables bag and a carbon copy of the receipt will be provided to you or a family member.

Lost and found: Patients and visitors are responsible for their personal property during their hospital visit. To report a lost item during your stay, please contact your nurse or email MissionCares@stjoe.org with a detailed description and your contact information. Someone will follow up with you.

Please read our following policies and information that help us keep Providence Mission Hospital a safe and caring location for the community.

• Nondiscrimination statement: Together with our Mission, Vision and Values, Section 1557 of the Affordable Care Act prohibits discrimination on the basis of race, color, national origin, age, disability or sex related to health insurance and coverage, health care programs and services, employee health-related benefits and communication access for the disabled.
• Fire safety drills: For everyone’s safety, we conduct fire safety drills on a regular basis. If you hear an alarm, stay where you are and remain calm. In an actual emergency, hospital staff will tell you what to do and where to go.
• Satisfaction surveys:
  • During your stay, you may receive a text message asking about your experience. You can update your contact preferences in MyChart.
  • After you leave Providence Mission Hospital, you may be invited to complete the Hospital Consumer Assessment of Healthcare Providers and Systems (HCHPS) survey. Your responses help us recognize what we’re doing well and where we can improve. The survey asks about:
    • Communication with your doctors and nurses
    • Medicines and discharge information
    • Pain management and staff responsiveness
    • Overall hospital experience
  • You may also be randomly selected for other patient satisfaction surveys by mail or email within two weeks of being discharged. We appreciate your feedback. For direct comments, email MissionCares@stjoe.org.

We recognize the important role visitors play in our patients’ recovery. However, please consider all patients' needs for adequate periods of rest and quiet. Care for the patient is our first priority and this may, at times, require suspension of visiting privileges. We ask visitors to:

• Respect that the patient has the right to determine who may and may not visit them.
• Ensure that any children visiting have a designated adult supervisor, which may not be the patient themselves.
• Observe quiet hours from 10 p.m. - 6 a.m. so that they aren’t disruptive or impeding a healing environment for any patients.
• Behave respectfully in all areas of the hospital – any disruptive, aggressive or violent visitors will be removed from the premises.
• Comply with the hospital’s “No Videotaping, No Audio Recording” policy. Audio or video recording of our caregivers is not allowed.
• Adhere to our “No Smoking, No Vaping” policy. This means no smoking or vaping anywhere within the hospital, including the cafeteria, hallways, stairwells and communal areas.
• Understand that we may not be able to accommodate large groups at all times, but will make every effort to, and may need to develop a rotating visitation plan for every guest.
• Stay in the patient’s room or wait in the designated waiting areas – it’s not permissible to congregate in or block hallways.
• Refrain from the restricted areas, such as procedural rooms, unless accompanied by a hospital caregiver.

Failure to follow these guidelines may result in visitors being asked to leave, limits on the number of visitors, or suspension of visiting privileges. If needed to protect the safety of patients, visitors, or caregivers, hospital staff may involve Security or law enforcement.

• Please stay home if you’re sick. Do not visit if you have body aches, cough, fever or chills, headaches or a sore throat.
• Use inside voices and avoid loud or distracting behavior.
• Check with the patient’s nurse before bringing food, drinks, flowers, plants, balloons or perfume. Some items may not be allowed depending on the care setting.
• Wash or sanitize your hands when entering and leaving the room, and after touching surfaces or the patient.
• Children must be supervised by a responsible adult at all times. Children may not be allowed in certain areas, such as isolation rooms and critical care.
• Visiting guidelines may change based on regulatory guidance and the needs of each unit.

Visitor parking is available in several locations around the Providence Mission Hospital campus. Parking availability may change due to ongoing construction.

Current options include $5 flat-fee parking in the upper lot off Medical Center Road and paid parking in the garage off Crown Valley Parkway at Los Altos.

We understand you want to be there to take care of your loved one but don’t forget to nurture yourself as well. We have the following food options available for visitors:

• The Garden Café is located in the Tower 1 basement.
  • Hours:
    • Mon - Fri: 6:30 a.m. – 12:30 a.m.
    • Weekends: 6:30 a.m. – 10:30 p.m.
• Vending machines are also located in Tower 1:
  • Outside of the Garden Café
  • Near the Emergency Department
  • On the 2nd and 4th floors

Our chapel is available to anyone who may need a quiet space for reflection or prayer.

• The chapel is located on the first floor of Tower 2, near H3 Green entrance.
• Mass can be viewed from the room’s TV on the following channels and times:
  • Daily, 1 p.m. on Channel 96
  • Daily, 5 a.m., 9 a.m., 4 p.m., 9 p.m. on Channel 151/EWTN
  • Check the TV directory for updates

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask one of our caregivers to direct you to the nearest one.