Patients and Visitors

Providence Holy Cross Medical Center has enjoyed a long tradition of providing personalized, compassionate care. Since 1961, our health care team has been devoted to delivering the best medical care possible. We want your stay with us to be as comfortable as possible.

For Patients

If this is your first hospital visit, you probably have many concerns regarding your care – such as what to expect, who to ask questions of, and what is the best way to participate in your recovery.

See our patient guide for a more information about Providence Holy Cross, and what to expect during your stay.

Patient Guide

If you have any additional concerns or questions, please do not hesitate to contact our patient relations department at 818-496-4792.

For Visitors

Our visiting hours have temporarily changed to help keep you safe during the COVID-19 pandemic. Please read our visitor policy for more information.

No smoking policy

Because we care about your health and that of our employees and visitors we do not allow smoking within our Providence Medical Centers. Smoking is, however, permitted only in designated areas.

Oxygen

Special regulations are in effect in areas where patients are receiving oxygen. Electrically operated equipment and aerosol products are not permitted in these areas.

Fire drills

For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are in the hospital, you will hear an announcement prior to the drill. Please remain calm and remain in your room. The hospital is a fire-resistant building and the staff is trained in fire protection and safety. In the unlikely event of an actual fire, our staff will assist you.

Medications

All medications you take while in the hospital are prescribed by your doctor, are dispensed by the hospital pharmacy, and are administered by a nurse. Patients are not permitted to administer their own medicine or keep personal medications at their bedside.

Wheelchairs

Wheelchairs are available on all nursing units. Your medical condition, medical procedures you have had, or medications you have been prescribed may make getting in and out of the wheelchair difficult without assistance. Please ask for help from a member of the hospital staff before getting in or out of a wheelchair, even if you feel fine.

Cell phones

For patient health and equipment protection, use of cellular phones is not permitted anywhere inside the hospital.

Gifts for patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. If you are sending flowers to a patient please keep in mind that large plants and flowers are difficult to transport upon discharge. For your protection, flowers and plant arrangements are not allowed in our Intensive and Coronary Care Units, as well as our Sub-Acute Unit.

Non-English Speaking and Deaf and Hard-of-Hearing Individuals

Versión en español

In compliance with the Americans with Disabilities Act (ADA), qualified interpreters and other auxiliary aids and services are available free of charge. If you do not speak English, or if you are deaf, hard of hearing, or deaf/blind, you can have interpretation services provided for you at no charge. Tell the person helping you that you need an interpreter. 

For more information about the American with Disabilities Act (ADA), call the Department of Justice’s toll-free ADA Information Line at 1-800-514-0301 (voice), 1-800-514-0383 (TTY), or visit the ADA Home Page at www.ada.gov.  

Notice of Interpretation Services

Interpreter and Translation Services/Hearing Devices (Language Access Plan for Limited English Proficiency Persons)

For questions, concerns, complaints, please contact:  

For after hours and weekends:

  • House Supervisor, ADA Co-Administrator
    Contact Number: 818-496-3356

California Relay Service:

California Department of Public Health (CDPH) Health Services, Complaints:  

  • 3400 Aeroject Avenue, Suite 323 
    El Monte, California 91731 
    Contact Number: 1-800-228-5234

Personas que no hablan inglés y personas sordas y con problemas de audición 

Cumpliendo con la Ley sobre Estadounidenses con Discapacidades (ADA), se dispone de intérpretes competentes así como auxiliares auditivos y otros servicios sin costo alguno. Si no habla inglés o si es sordo o con dificultad auditiva, o es sordo e invidente, se le puede conseguir servicios de intérprete sin costo alguno. Dígale a la persona que le atiende que necesita un intérprete.

Para más información acerca de la Ley sobre estadounidenses con discapacidades (o ‘ADA’), llame a la línea sin cargo de información de ADA, Departamento de Justicia: 1-800-514-0301 (voz), 1-800-514-0383 (TTY) o bien, visite el sitio Internet de ADA en: www.ada.gov.   

Aviso de servicios intérprete

Plan de acceso al idioma para personas con dominio limitado del inglés

Preguntas, inquietudes, quejas o servicio:

Después de horas hábiles y fines de semana:

  • Supervisor de centro, administrador del ADA 
    Tel: 818-496-3356

Servicio de transmisión de mensajes en California:

Dpto. de Salud Pública de California, Servicios para la salud (quejas):

  • 3400 Aeroject Avenue, Suite 323
    El Monte, California 91731
    Tel: 1-800-228-5234