Patients & Visitor Information

If you are a patient or visitor, then you can rest assured knowing that you have come to the correct place for advanced care.

In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, we have updated our visitor policy.

Read the updated visitor policy

Your experience is important to us

Questions or concerns regarding care and experience

We are committed to responding to any concerns regarding care, treatment or services in a timely manner. Should concerns about your hospitalization arise, you or members of your family are encouraged to contact the nurse or manager in your area or the patient representative.

Your nurse can help resolve issues and maintain the highest quality of service and help you contact these individuals. If you have unresolved issues or complaints about your care, you may contact any of the following:

  • Patient Care and Safety Concerns

    Patient Advocates at Petaluma Valley Hospital
    400 North McDowell Blvd
    Petaluma, CA 94954
    Phone: 707-778-2880
    Email: PatientRelations@StJoe.org

    We strongly encourage speaking with our patient representatives first as they are highly-trained individuals fully equipped to listen and understand any issue or complaint and find proper resolutions. If you feel as though you are still not being heard, or a resolution is not possible, you may contact the following:

    Department of Health Services - Licensing & Certification Division
    50 Old Courthouse Square
    Suite 200
    Santa Rosa, CA 95404
    Phone: 800-554-0349

    US Dept. of Health & Human Services, Region IX
    50 United Nations Plaza, RM 322
    San Francisco, CA 94102
    Phone: 800-633-2322; (415) 437-8311 (TDD)
    Email: orc@ospatd10.ssw.dhhs.gov

    Anyone wishing to contact the Joint Commission regarding quality concerns may do so online at www.jointcommission.org or by calling toll free 800-994-6610.

  • Billing Questions or Concerns

    After discharge, if you need additional information concerning the finances of your stay, please contact our Business Office:

    Petaluma Valley Hospital: 707-778-7275

In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, we have updated our visitor policy.

Read the updated visitor policy