Patients and Visitors

If you are planning on visiting someone at Redwood Memorial Hospital, we are here to help ensure that your visit is as smooth and easy as possible. We have provided this website as a helpful tool in providing you with the information that you need when planning a visit. Read our current visitor policy.

We know that visiting can be a crucial part of any patient’s healing process. We encourage you to consider other ways to visit via phone – iPad, FaceTime, etc. If you have more questions about visiting information, please give us a call: 707-725-3361.

The gift shop at Redwood Memorial Hospital is located in the main lobby of the hospital and features a large selection of baby gifts as well as wonderful decorator items, stuffed animals, books, See's candy, chocolates and seasonal gift items.

100% of all profits generated by our completely volunteer run gift shop go back into the hospital as department equipment grants, scholarships for caregivers and Foundation driven initiatives.

Hours are subject to change based on volunteer availability. To confirm hours of operation, please call 707-725-3361, ext. 4500.


Mon - Fri: 10 a.m. - 2 p.m.

Don't Hesitate to Contact us Regarding Your Care

Here at Providence, your satisfaction and comfort are of the utmost importance to us. We are committed to responding to any concerns regarding care, treatment or services in a timely manner. Should concerns about your hospitalization arise, you or members of your family are encouraged to contact the nurse or manager in your area or the patient representative. She/he can help resolve issues and maintain the highest quality of service. Your nurse can help you contact these individuals. If you have unresolved issues or complaints about your care, you may contact any of the following:

The state Department of Health Service’s phone number and address is:

California Department of Health Services District Administrator Santa Rosa / Redwood Coast District Office 2170
Northpoint Parkway
Santa Rosa, CA 95407

Phone: 707-576-6775866-784-0703 (toll free)

If you want to file a complaint or grievance with this hospital, you may do so by writing or calling:

St. Joseph Hospital Administration
2700 Dolbeer Street
Eureka, CA 95501

Phone: 707-445-8121 extension 7500

Redwood Memorial Hospital Administration
3300 Renner Drive
Fortuna, CA 95540

Phone: 707-725-3631 extension 7500

Patient Care and Safety Concerns

Patient Relations at St. Joseph Health, Humboldt County
2700 Dolbeer St
Eureka, CA 95501

Phone: 707-445-8121 ext. 5810

We strongly encourage speaking with our patient representatives first as they are highly-trained individuals fully equipped to listen and understand any issue or complaint and find proper resolutions. If you feel as though you are still not being heard, or a resolution is not possible, you may contact the following:

Office for Civil Rights

US Dept. of Health & Human Services, Region IX
50 United Nations Plaza, RM 322
San Francisco, CA 94102

Phone: 800-633-2322; 415-437-8311 (TDD) California Department of Public Health Licensing and Certification Office

Santa Rosa / Redwood Coast District Office
2170 Northpoint Parkway
Santa Rosa, CA 95407

Phone: 707-576-6775 or 866-784-0703

Anyone wishing to contact the Joint Commission regarding quality concerns may do so online at or by calling toll free 800-994-6610.

Billing Questions or Concerns

If you have questions about your Medical Center bill, would like a more detailed copy of your bill, or would like information about our Financial Assistance programs for Providence services, contact:

Patient Financial Services
Phone: 707-269-4203

The Concierge and Registrars located in the Main Lobby can accept payments and answer questions from 6 a.m. - 6 p.m. Monday through Friday. Registrars located in the Emergency Department can also accept payments and answer questions 24 hours a day.

Dear Patient,

"Dignity, Service, Excellence and Justice” are words we live by. These are the four core values that reflect the mission of the Sisters of St. Joseph of Orange and Providence. During your hospitalization, these values will guide us in our efforts to comfort you and provide for your well-being. This booklet contains practical information about the services available at St. Joseph Hospital. We hope it will answer many of the questions you have about the hospital. If you or your visitors have any additional questions, please feel free to ask your nurse or other members of our health care team. If there is any way we can be of additional service to you, please let us know. We would be happy to hear comments on your stay as we strive to continually improve our service. It is our privilege to serve you.

God bless and may you enjoy a speedy recovery.
Providence Administrative Team