Providence Little Company of Mary Medical Center San Pedro enjoys its reputation as a premier provider of comprehensive medical care. As a mission driven organization, we are committed to giving our patients and their families' high quality medical care and service. We want your visit to be pleasant as well as convenient.
We are part of Providence Health & Services, an integrated not-for-profit network of hospitals, care centers, clinics, physicians, home health services, affiliated programs and services, and educational facilities in Alaska, California, Montana, Oregon and Washington. As a Catholic-sponsored health care ministry, we believe that health care must be provided in a compassionate environment.
When you come to a hospital, you expect excellent care. You usually don’t think about your safety.
At Providence medical centers we know the importance of preemptive strikes – a culture of safety means we look for any possible hazards and do our best to put fool-proof practices in place to ensure the safety of our patients, our visitors and our employees.
It starts at the front door, where on rainy days plastic bags are available for dripping umbrellas to keep our floor dry and reduce the possibility that someone might slip. The culture of safety winds its way to every patient room, where beds, tables and equipment are placed just right to guard against accidents.
We found that patients often don’t want to bother a nurse and try to reach for things themselves, or perhaps get out of bed when they’re not quite ready. Knowing that’s a possibility we make sure our patients know to ask for help, no matter how big or small their needs are. You’re in our hands and we want to make sure we provide the best quality, compassion and safety during your stay.
Our culture of safety permeates throughout each hospital among nurses and staff members who ensure each patient has proper identification and that his or her privacy is protected. Visitors are asked to check in at the front desk and to wear badges. Our pharmacy and our lab team double and triple check medications and tests to guard against any mishaps.
We are so dedicated to your safety and the safety of the community that in meeting rooms far from hospital beds, we have committees that meet to plan how we will respond to all types of emergencies, including natural disasters. This preparation is detailed and addresses all scenarios. For example, our surgical teams have been trained how to guard a patient in surgery during an earthquake. Each unit is equipped with emergency supplies and trains regularly on how to use them.
We know you come to Providence because you trust the care we provide. We want you to know our mission for your good health and safety is a top priority.
Providence Little Company of Mary San Pedro Center is committed providing compassionate, reliable and safe care. That’s why we continually implement quality initiatives that ensure our patients receive the absolute best care. Our quality dashboard shows ours progress on five quality measures.
Local Care, National Recognition
At Providence Little Company of Mary Medical Center San Pedro we are proud to receive recognition for the extraordinary care provided to our patients. Creating a positive environment that accommodates physicians' needs and recognizes their important contributions-from the examination room to the boardroom-results in invaluable partnerships and outstanding patient care.
Quality matters and we are proud that Healthgrades has recognized us as a leader in patient care and safety. Healthgrades has ranked Providence Little Company of Mary Medical Center San Pedro is in the top 10 percent nationally, a recipient of the Prostatectomy Excellence Award and five-star rated for prostatectomy for two years running. Thanks to our doctors, nurses and clinicians for their dedication.
Other notable 2013 Healthgrades recognition include:
Five-Star Recipient for Treatment of Heart Failure
Five-Star Recipient for Hip Fracture Treatment, two years in a row
Five-Star Recipient for Cholecystectomy, three years in a row
- Critical Care
Five-Star Recipient for Treatment of Sepsis, two years in a row
Certificate of Excellence
Providence Little Company of Mary Medical Center San Pedro has most recently received the CHART “Certificate of Excellence” for receiving Superior or Above Average results across the majority of outcomes and process measures publicly reported by CHART. This certificate is based on the July 2011, CalHospitalCompare.org update. Our medical center ranked in the top 21 among more than 240 hospitals throughout the state, compared by California Healthcare Foundation.
Quality Achievement Award
Providence Little Company of Mary Medical Center San Pedro has received the American Heart Association/American Stroke Association’s Get With The Guidelines® Stroke Gold Plus Quality Achievement Award. The award recognizes the medical center’s commitment and success in implementing care for stroke patients, according to evidence-based guidelines.
Rehabcentre, accredited by CARF for Adult Inpatient Rehabilitation Programs and for their Adult Stroke Specialty Program, was ranked by the Uniform Data System for Medical Rehabilitation (UDSMR) as being in the top five percent of acute rehab centers in the nation for the quality and effectiveness of its program in 2009. This rating is based on a comprehensive scoring of multiple items, most of which pertain to the ability of acute rehab patients to perform daily living activities after their treatment. It shows once again that Rehabcentre is the treatment center of choice for patients recovering from a serious illness like stroke, brain injury, spinal cord injury or other complex medical condition.
The Gold Standard for Stroke Care
Providence Little Company of Mary Medical Center San Pedro was the first location in the South Bay to carry the Gold Seal of Approval® from The Joint Commission for Primary Stroke Centers. Earning this distinction demonstrates that we have the specialized knowledge, skills and technology in place to optimize outcomes for stroke patients and provide the best possible care—from the emergency department through treatment and recovery. As the Approved Stroke Center we are now a first-choice destination for ambulances able to transport, within 30 minutes or less, people with symptoms of acute stroke.
Performance Achievement Award
Providence Little Company of Mary Medical Center San Pedro has received the American Heart Association/American Stroke Association's Get With The Guidelines® Stroke Silver Plus Performance Achievement Award. The award recognizes the medical center's commitment and success in implementing a high standard of stroke care by ensuring that stroke patients receive treatment according to nationally accepted standards and recommendations.
Best Place to Practice
Providence Little Company of Mary Medical Center San Pedro is honored to be one of only six hospitals in the nation and the only hospital in Los Angeles and Orange Counties to receive the 2009 Press Ganey Best Place to Practice Award.
The Press Ganey Best Place to Practice Award is based on a survey of dedicated physicians who contribute passionately and enthusiastically to a hospital's success. The award illustrates our ratings to be within the 95th percentile on surveys over two consecutive reporting periods within two years. Additionally, survey responses ranked the hospital in the top one percent in the nation for the quality of patient care as well as for physicians who would recommend the hospital to their family and friends for care.
Providence Little Company of Mary Medical Center San Pedro earned a five-star Maternity Rating from HealthGrades in 2008 and 2009.
In ranking maternity services, HealthGrades analyzed records from more than 1,400 hospitals and found five-star hospitals reported almost 51 percent fewer complications among women who gave birth vaginally compared to patients in poor-performing hospitals. These top hospitals also had 76 percent fewer maternal complications among women who had Caesarean-sections.
HealthGrades is the leading health care ratings company, providing ratings and profiles of hospitals, nursing homes and physicians. Consumers and the nation's largest employers, health plans and hospitals rely on HealthGrades' independent ratings to make health care decisions based on the quality of care. Find more information on the company.
Paul Pratt, RN, BSN, earned the ACNL (Association of California Nurse Leaders) Administration award in 2009. Paul has been a nurse leader at Providence Little Company of Mary Medical Center San Pedro for four years and is an exemplary nursing director having responsibility for Medical Surgical, Telemetry and Critical Care. He was recognized for achievements in solving staffing challenges, advancing the integration of registry and traveling nurses and for ensuring that quality patient care remained consistently high. Paul demonstrates compassion, clinical knowledge, strong leadership qualities, sensitivity and openness to everyone he comes in contact with. He is known as a "can do" manager with a positive attitude and demonstrates passion for quality care.
Online Quality Reporting
Providence is committed to improving quality of care and patient safety, and living our Mission. All of our quality reports can be viewed online:
Community Ministry Board of Directors, South Bay service area
- John Armato, MD, Chairperson of the Board
- Suzi Gulcher, Vice Chair
- Tom Hiatt, Secretary
- Richard Afable, MD
- Randy Bowers
- Tom Connaghan
- Sr. Renee Cunningham, LCM
- Michele Del Vicario, MD
- James French, MD
- Judy Gibson
- Joanne Hunter
- Glen Komatsu, MD
- Jerry Kouzmanoff
- Sister Terrence Landini, LCM
- Tim McOsker
- Chuck Miller
- Phyllis Monroe, MD
- Bishop Dean Nelson
- James Scharffenberger, MD
- Miles Shaw, MD
- Jim Staes
- Patty Sullivan
Patient care and safety
We know you come to Providence because you trust the care we provide. We want you to know our mission for your good health and safety is a top priority. Joint Commission standards deal with organizational quality of care issues and patient safety and the safety of the environment in which care is provided. Any individual believing that he or she has concerns regarding patient safety or quality of care concerns at Providence Health & Services that the hospital has not addressed appropriately may contact The Joint Commission.
If your issue remains unresolved, you have the right to:
- Contact the Joint Commission Office:
- Submit a concern online at www.jointcommission.org and click on “Report a Safety Event”
- Fax to: (630) 792-5636
- Mail to: The Joint Commission Office of Quality and Patient Safety, One Renaissance Blvd, Oakbrook Terrace, IL 60181
- Contact the California Dept of Public Health (CDPH)
- Mail to: 3400 Aerojet Ave, Suite 323, El Monte, CA 91731
- Phone: (800) 228-1019
- Fax: (626) 927-9293
When submitting a complaint to the Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed. It is the Joint Commission's policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with Providence Health & Services in the course of a complaint investigation.
Joint Commission policy forbids an accredited organization from taking retaliatory actions against employees for having reported a patient safety or quality of care concern to the Joint Commission.
Please note: The Joint Commission does not address individual billing issues and payment disputes. It also does not have jurisdiction in labor relations issues or the individual clinical management of a patient.
Garry Olney, Chief Executive
Anne Lemaire, Chief Operating Officer
Scott Ciesielski, Chief Nursing Officer
Colleen Wilcoxen, Associate Chief Nursing Officer
Ted Wang, Chief Financial Officer
Richard Glimp, MD, Chief Medical Officer
Jennifer Kozakowski, Chief Mission Integration Officer
Melissa Baker, Director, Human Resources
If you have a care concern that you would like to address to the leadership team, please contact the Risk Management Department at: