For Patients & Visitors
With any new experience there is an element of uncertainty. If this is your first hospital visit, you probably have many concerns regarding your care, such as what to expect, who to ask questions and what is the best way to participate in your recovery.
You are the key member of your health care team, and we encourage you to become involved—ask questions, tell us your concerns, hopes and needs related to your care, treatment, services or any patient safety issues. With your assistance, we can work toward our mutual goal: giving you excellent care in a supportive environment.
Billing and financial assistance
Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).
This information should answer many of your questions and make you feel more comfortable about your hospitalization.
For additional information, read our patient information guide.
We recognize the important role visitors play in our patients’ recovery. However, we ask visitors to consider all patients' needs for adequate periods of rest and quiet. Care for the patient is our first priority and this may, at times, require suspension of visiting privileges.
- Visitors are limited to immediate family members, and no more than two at a time
- Visiting is allowed for five minutes out of an hour, 24 hours a day
- Visiting is NOT allowed 6:30-8 a.m. and 6:30-8 p.m.
- Children under 12 are not permitted in the Critical Care Center
Make a healthy choice and be sure a Providence Medical Center is in-network with your health plan. Not all health plans or medical groups are contracted with all Providence hospitals.
Non-English Speaking and Deaf and Hard-of-Hearing Individuals
Language interpreters for those who speak English less than very well are provided at no charge. This service is available to patients and their companions during all business hours. Both over-the-phone interpreter services and Video Remote Interpreting (VRI) are available. This technology provides quick access to remote ASL interpreters and to many languages and dialects.
For questions, concerns, or complaints contact the department manager or the support services listed below:
Patient Relations Department
Providence Saint Joseph Medical Center
501 S. Buena Vista Street Burbank, CA 91505
Licensing and Compliance