For Patients & Visitors
With any new experience there is an element of uncertainty. If this is your first hospital visit, you probably have many concerns regarding your care, such as what to expect, who to ask questions and what is the best way to participate in your recovery.
You are the key member of your health care team, and we encourage you to become involved—ask questions, tell us your concerns, hopes and needs related to your care, treatment, services or any patient safety issues. With your assistance, we can work toward our mutual goal: giving you excellent care in a supportive environment.
This information should answer many of your questions and make you feel more comfortable about your hospitalization.
For additional information, read our patient information guide.
Important phone numbers
Pre-registering for your hospital visit will prepare us for your arrival and save you time when you check into the hospital.
Please do not fill out this online form if you will be admitted within the next 48 hours. Call the hospital directly during normal business hours to pre-register by phone. If you have a Monday appointment, you cannot pre-register online or by phone after 5 p.m. on Friday. You will be able to register when you come in for your Monday appointment.
Need help with pre-registration?
Contact our Access Pre-Services/Regional Business Office
4190 W. 190th Street
Torrance, CA 90504
General visiting hours: 10 a.m. - 8 p.m.
We recognize the important role visitors play in our patients’ recovery. However, we ask visitors to consider all patients' needs for adequate periods of rest and quiet. Care for the patient is our first priority and this may, at times, require suspension of visiting privileges.
Special guidelines for visiting Critical Care patients
- Visitors are limited to immediate family members, and no more than two at a time
- Visiting is allowed for five minutes out of an hour, 24 hours a day
- Visiting is NOT allowed 6:30-8 a.m. and 6:30-8 p.m.
- Children under 12 are not permitted in the Critical Care Center
Make a healthy choice and be sure a Providence Medical Center is in-network with your health plan. Not all health plans or medical groups are contracted with all Providence hospitals.
Billing and financial assistance
Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).
Non-English Speaking and Deaf and Hard-of-Hearing Individuals
Language interpreters for those who speak English less than very well are provided at no charge. This service is available to patients and their companions during all business hours. Both over-the-phone interpreter services and Video Remote Interpreting (VRI) are available. This technology provides quick access to remote ASL interpreters and to many languages and dialects.
For questions, concerns, or complaints contact the department manager or the support services listed below:
Patient Relations Department
Providence Saint Joseph Medical Center
501 S. Buena Vista Street Burbank, CA 91505
Licensing and Compliance
At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.
Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.
An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.
How to get started
The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.
- THINK - about your values, goals and care preferences if you were to become seriously ill
- TALK - to your loved ones about these care preferences
- CHOOSE - someone to speak for you if you can’t speak for yourself
- COMPLETE - an Advance Directive
Advance directive tool kit
Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.
Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.
POLST (Physician Order for Life Sustaining Treatment)
Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:
- Help you and your patient discuss and develop plans to reflect his or her wishes
- Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
- For more information, please visit POLST for health care providers