For Patients & Visitors

With any new experience there is an element of uncertainty. If this is your first hospital visit, you probably have many concerns regarding your care, such as what to expect, who to ask questions and what is the best way to participate in your recovery.

You are the key member of your health care team, and we encourage you to become involved—ask questions, tell us your concerns, hopes and needs related to your care, treatment, services or any patient safety issues. With your assistance, we can work toward our mutual goal: giving you excellent care in a supportive environment.

Billing and financial assistance

Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).

Go to billing

Read our San Pedro hospital patient information guide.

This information should answer many of your questions and make you feel more comfortable about your hospitalization.

For additional information, read our patient information guide.

Patient Information Guide

Important phone numbers
  • Main hospital number: 310-832-3311
  • Health Resource Center: 1-888-432-5464 (class registration, physician referral and community resource referrals)

COVID-19 Visitation Policy

General visiting hours: 10 a.m. - 8 p.m.

We recognize the important role visitors play in our patients’ recovery. However, we ask visitors to consider all patients' needs for adequate periods of rest and quiet. Care for the patient is our first priority and this may, at times, require suspension of visiting privileges.

Special guidelines for visiting Critical Care patients
  • Visitors are limited to immediate family members, and no more than two at a time
  • Visiting is allowed for five minutes out of an hour, 24 hours a day
  • Visiting is NOT allowed 6:30-8 a.m. and 6:30-8 p.m.
  • Children under 12 are not permitted in the Critical Care Center

Make a healthy choice and be sure a Providence Medical Center is in-network with your health plan. Not all health plans or medical groups are contracted with all Providence hospitals.

View accepted insurances

Non-English Speaking and Deaf and Hard-of-Hearing Individuals

Language interpreters for those who speak English less than very well are provided at no charge. This service is available to patients and their companions during all business hours. Both over-the-phone interpreter services and Video Remote Interpreting (VRI) are available. This technology provides quick access to remote ASL interpreters and to many languages and dialects.

Notice of Interpretation Services

Interpreter and Translation Services/HearingDevices (Language Access Plan for LimitedEnglish Proficiency Persons)

For questions, concerns, or complaints contact the department manager or the support services listed below:

California Relay Service
Dial 711 (or 9-711 from a hospital phone)
TTY English 800-735-2929, Spanish 800-855-3000

Patient Relations Department
Providence Saint Joseph Medical Center
501 S. Buena Vista Street Burbank, CA 91505

California Department of Health (CDPH)
Health Services, Complaints
1-800 -228 -5234 3400
Aerojet Ave. #323
El Monte, CA 91731

Risk Management
Licensing and Compliance