Information for Patients

Providence Centralia Hospital is committed to providing you the best possible medical outcome during your stay with us. Improving patient safety requires continuous learning and constant communication between caregivers and patients. 

Pre-registering online will prepare us for your arrival and save you time when you check into the hospital. 

Pre-registration form

The Washington State Department of Health (DOH) requires that hospitals post select policies related to access to care to our website.

Providence Health & Services provides quality, compassionate health care to everyone that comes to us for care. Based on our Mission to provide care to all and our core values of compassion, dignity, justice, excellence and integrity, all patients and visitors who are receiving care, services or support from Providence and its affiliated clinics and services are treated with respect and equality. Each interaction will be free from discrimination based on age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, veteran or military status, or any other basis prohibited by federal, state or local law.

Below are copies of the policies that Providence has in place at this time that are relevant to the DOH’s request. Also below is our statement regarding reproductive health services.

Admissions

Charity Care and Financial Assistance

End of Life

Nondiscrimination

Reproductive Health Care

All Providence facilities are tobacco free

This means the use of any tobacco product will be prohibited on the campuses of Providence Centralia Hospital, Providence St. Peter Hospital and all facilities leased by Providence. This includes physician practices and any vehicle parked in garages or parking lots owned by these entities. Thank you for your support and understanding as we work to promote healthier lifestyles throughout our communities.

Why did Providence go tobacco free?

Tobacco use is the leading preventable cause of disease and death in the United States. As health care institutions, it is important for Providence to demonstrate our strong commitment to good health. The health hazards of tobacco use are well known, and we want to support our employees, volunteers, physicians, patients and family members who want to quit smoking or using tobacco products as well as limit other people’s exposure to second hand smoke and the chemical byproducts of tobacco.

What does campus-wide tobacco-free mean?

This means there will be no smoking or use of tobacco products on Providence campuses, in hospital-owned vehicles, nor in privately-owned vehicles parked in Providence-owned garages and parking lots.

Isn’t smoking a legal right?

Court rulings maintain that smokers are not entitled to protection against discrimination as “addicts” or as “disabled persons.” Smokers who are addicted are addicted to the nicotine, not the cigarette, which is the delivery device. Regardless, as a private institution Providence has the right to declare their campuses and facilities tobacco-free.

Will this tobacco ban include chewing tobacco and other smokeless products as well as cigarettes?

Yes. The use of any tobacco product is prohibited.

If you have any concerns about the care or services you are receiving at Providence Centralia Hospital, please express them to your physician, nurse, patient advocate or other staff. You also have the right to contact the Washington State Department of Health, 1-800-633-6828, or the Joint Commission on Accreditation of Healthcare Organizations, 1-800-994-6610

We know you come to Providence because you trust the care we provide. We want you to know our mission for your good health and safety is a top priority. Joint Commission standards deal with organizational quality of care issues and patient safety and the safety of the environment in which care is provided. Any individual believing that he or she has concerns regarding patient safety or quality of care concerns at Providence Health & Services that the hospital has not addressed appropriately may contact The Joint Commission.

If your issue remains unresolved, you have the right to:

  • Contact the Joint Commission Office:
    • Submit a concern online at www.jointcommission.org and click on “Report a Safety Event”
    • Phone: 800-994-6610
    • Fax to: 630-792-5636
    • Mail to: The Joint Commission Office of Quality and Patient Safety, One Renaissance Blvd, Oakbrook Terrace, IL 60181
  • Contact the Washington State Department of Health
    • Mail to: P.O. Box 47890, Olympia, WA 98504
    • Phone: 800-633-6828

When submitting a complaint to the Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed. It is the Joint Commission's policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with Providence Health & Services in the course of a complaint investigation.

Joint Commission policy forbids an accredited organization from taking retaliatory actions against employees for having reported a patient safety or quality of care concern to the Joint Commission.

Please note: The Joint Commission does not address individual billing issues and payment disputes. It also does not have jurisdiction in labor relations issues or the individual clinical management of a patient.