Mental Health and Well-Being
There are unique challenges to addressing mental health and substance use disorders in every community Providence serves. No organization can solve the pervasive challenge of mental health and substance use disorders alone. Providence is committed to partnering with local organizations that understand the landscape and needs of the community that supports a coordinated ecosystem to support optimal mental health.
From Emergency Department caregivers who are dedicated to providing standardized care to patients in crisis, to new telebehavioral health programs available exclusively to our caregivers and provider partners, Providence is committed to finding and implementing innovative solutions to improve outcomes for patients and caregivers. Providence made the bold decision to prioritize mental health and re-evaluate our processes, and as a result, our patients, our caregivers and our communities are receiving quality compassionate care.
In partnership with the Well Being Trust, the Providence Mental Health and Substance Use Clinical Performance Group is transforming and improving clinical practice to better treat mental health and substance use disorders.
One key focus for this learning collaborative is standardizing the delivery of behavioral health care in Emergency Departments (ED) for the nearly 12 million people who present with a mental health concern at an ED each year. Last year, Providence took important steps to develop an evidence-based toolkit for standardized care that is being implemented at every ED in the Providence system.
Providence caregivers are dedicated to caring for patients and the community. It is not uncommon for caregivers to put others ahead of themselves which can lead to fatigue or burnout.
In 2019, Providence launched the Behavioral Health Concierge program for Washington caregivers and their dependents to access free, compassionate and confidential care from licensed mental health professionals. The program removes barriers that might prevent or limit access to behavioral health care through telehealth platforms that ease the way for care. In the first six months of the program, 372 caregivers and dependents accessed mental health care through the Behavioral Health Concierge.
In a cultural shift to improve care for patients in crisis, Providence is taking steps to better understand its current practices, identify high-risk areas and refine its approach to suicide prevention. An outcome of this shift in 2019 was the development of a robust plan to systematically implement the Zero Suicide initiative.
Zero Suicide is centered on the goal of ending deaths by suicide altogether through comprehensive, targeted interventions designed to improve the approach to recognizing and addressing suicidal ideation wherever it present. Providence is working toward this goal by strengthening processes and measuring effectiveness of interventions across the system to deliver targeted care in the right place at the right time.