Facey Medical Group - Canyon Country
Special priority lab hours for senior patients: 8 - 10 a.m.
Primary care is the foundation of good health. The primary care providers (PCPs) at Facey Medical Group are committed to providing personalized care by focusing not simply on treatment but on prevention, health education and the well-being of the whole family. It’s a relationship that goes beyond prescriptions and covers many health issues important to us all. Your PCP is your resource for all health care decisions because they know you best.
A PCP can specialize in family medicine, internal medicine or pediatrics. A family medicine doctor provides continuing, comprehensive health care for your entire family, from newborns to grandparents. Internal medicine specialists focus on adult medicine and specialize in the prevention and treatment of adult illness, including: diabetes, hypertension, cholesterol problems, arthritis and acute problems such as bronchitis and pneumonia. Pediatricians focus on the health needs of children and adolescents, guiding them as they grow.
Treatments and services
- Comprehensive annual physicals
- Sports physicals
- Preventive and wellness care
- Chronic disease monitoring
- Pediatric care (family medicine providers only)
- Care of routine medical conditions
- Women’s health concerns
- Men’s health concerns
- Management of allergy, asthma, and skin conditions
- Treatment of acute illness and injuries
- Tobacco cessation
Choosing a primary care provider
If you are a member of an HMO insurance plan, you’re required to choose a PCP. It might be helpful for you to think of a PCP as the conductor of a large orchestra: There are many parts needed to create harmony and they bring those parts together. Your PCP manages and coordinates all of your health care needs. It is their job to make responsible, educated decisions about your treatment options. Your PCP may call upon other services and specialists to support your medical needs if they cannot provide such services to you themselves. We call this managed care because while your PCP may not provide all of the services to you, they are the ones making sure that you receive the care that you need.
You may find it helpful to prepare a list of questions or concerns for your first visit with your PCP. It’s a good idea to include a list of medications and supplements that you are currently taking. Some people find it’s easier to bring in all of their medications and supplements in their original bottles. If the doctor’s office has sent you any paperwork, please complete it and bring it to your appointment.
As a patient of Facey Medical Group, you are free to select any of our family medicine, internal medicine or pediatric specialists as your PCP. You will probably want to choose a doctor at the Facey location which is most convenient for you and your family. If you need help with picking your PCP, you can browse our physician directory online or call your preferred office to learn which doctors are currently accepting new patients.
Important information about preventive care visits
Many patients have questions about the difference between a “health maintenance,” "wellness exam” or “preventive care” appointment and a routine office visit. While routine office visits usually have a co-payment or share of cost, the Affordable Care Act requires insurance companies to cover preventive care services 100%. It is important to know that health maintenance and preventive care exams are completely covered by your health insurance as long as only preventive health topics are discussed and only recommended screening tests are performed.
This exam is prevention focused, not problem focused. Do not save up all of your health concerns for your routine preventive exam. If you have a current chronic condition, you may need other diagnostic visits & services during the year. If you bring up health problems (like a skin rash) during a routine preventive exam that your care team needs to address, understand that you may have a charge related to the treatment of that problem. In most cases, your office visit will no longer be considered preventive care by your health insurance and we will bill the appointment as a routine office visit.Examples of preventive care services
These services may be performed during a preventive care appointment, depending on your age.
What's not covered
- Complete physical exam and review of body systems
- Review of medications and medical history
- Obesity, depression, tobacco and alcohol counseling
- Cholesterol, blood pressure and blood glucose tests
- Vision and hearing screenings
- Prostate and colorectal cancer tests
- Sexually transmitted disease tests
- Pelvic exams, pap tests, mammograms
This list is not all-inclusive.
- Chronic conditions that need to be addressed such as high blood pressure, diabetes, skin rash, and headaches
- New problems or concerns
- Travel vaccinations
- Non-routine lab tests (vitamin D, B12, liver panels, etc.)
- Additional testing and follow-up procedures if abnormalities are found during preventive screenings
- If you have questions about why you received a bill from Facey after your health maintenance or preventive care exam, please call us at 844-888-3593 for assistance. While we cannot promise that any charges will be reversed, we can research the bill and help you understand why you were charged for the visit.
We look forward to developing a long term and rewarding relationship with your family.
Kids don’t get sick according to a set schedule and we know that parents' schedules can be pretty challenging as well. That’s why in addition to Facey Immediate Care, most offices offer extended in-person and telehealth appointment hours on select days.
If you need after-hours care, please call your preferred Facey office and explain the medical condition to help determine if you should schedule an appointment or go directly to urgent/immediate care. Patients can schedule an after-hours appointment at any available location, though the pediatrician seeing patients may not be your child's regular doctor. To ensure the best care possible, you should always try to see your child’s regular pediatrician for chronic and routine health problems.
As a reminder, you should always call 911 for life-threatening illnesses.
If you or someone you know is struggling with life events, substance abuse, or are living with a known mental illness, Facey can provide the support you need. Our behavioral health providers work with your primary care physician to support your overall well-being using a variety of treatment methods.
We have clinical psychologists and therapists who are experts in caring for your mental and emotional well-being. In addition to general depression or anxiety, we also can provide specialized care for:
- Geriatrics (senior citizens)
- Children and adolescent behavioral concerns
Currently, our services are only available for existing behavioral health patients and new patients with a Medicare Advantage HMO insurance plan.
If you are in crisis or feeling suicidal, please go to the emergency department of the nearest hospital or call 911.
Eye exams do more than just tell you if you need glasses. They detect early warning signs of hypertension, diabetes, stress, glaucoma and more. Our Eye Centers in Canyon Country and Mission Hills are a complete solution for all your vision-related needs. You can trust Facey's board certified optometrists and ophthalmologists to provide you and your family with to keep your eyes and your body healthy. Our optical shop team will help you select eyewear that fits you properly and makes you look your best.
- Eye exams for contacts or glasses
- Specialty lenses and frames
- Progressive lenses such as Varilux, Sola, occupational and safety lenses
- Thinner lenses such as high-index and polycarbonate
- Lens coatings: glare reduction, UV protection, polychromatic, and scratch resistant
- Polarized lenses and transitionals
- Designer eyewear by: Alexander McQueen, Bebe, Carolina Herrera, Coach, D&G, Emporio Armani, Gucci, Guess, Harley Davidson, John Varvatos, Max Mara, Michael Kors, Mr. Turk, Nike, Polo, Prada, Ralph Lauren, Ray-Ban, Tom Ford, Vogue, Zac Posen
- Children's frames
- Vision Service Plans (VSP), standard and regional
- Medical Eye Service of California (MES)
- Spectera Vision Plan (Optum Health-AARP)
- EyeMed Vision Plan
See the complete list of accepted insurance here.
Optometry and eyewear
Optometrists are healthcare professionals who provide primary vision care ranging from sight testing and correction to the diagnosis, treatment, and management of vision changes. Your Facey optometrist can perform eye exams and vision tests, prescribe and dispense corrective lenses, detect certain eye abnormalities and prescribe medications for certain eye diseases.
As part of the Facey Eye Center, there is a whole team with a passion for vision care at your service. We offer vision screenings and eyewear options for the whole family in the same convenient location as your doctor's office.
Our offices are VSP Premier Program® locations, giving you access to a variety of high quality fashion frames from leading brands like:
- Calvin Klein
- Dolce & Gabbana
- John Varvatos
- Kate Spade NY
- Kenneth Cole
- Marchon NYC
- Mark Jacobs
- Michael Kors
- Mr. Turk
- Original Penguin
- Ralph Lauren
- Tiffany & Co.
- Tom Ford
- Trina Turk
- Vera Wang
- Zac Posen
As part of the Facey Eye Center, there is a team with a passion for vision care at your service. The ophthalmologists at Facey Medical Group are committed to your eye health, specializing in the diagnosis and treatment of a variety of eye conditions and diseases.
Common conditions treated include:
- Macular degeneration
- Diabetic retinopathy
- Crossed eyes (strabismus)
- Lazy eye
We believe you can prevent, reverse and control some chronic conditions, resulting in optimum health and well-being. Whether you have diabetes, heart disease, high blood pressure, high cholesterol, metabolic syndrome, allergies, immune system disorders or other health, dietary or weight problems, our goal is to provide you with all the help you need to successfully manage your weight or medical condition in an outpatient setting.
Our nutrition and diabetes team includes experienced, skilled registered dietitians and certified diabetes educators who will provide an individualized program to meet your needs and to successfully reach your nutrition goal.
We provide bilingual educators for Spanish, Armenian, Farsi and Russian-speaking patients.
Ask your physician about receiving a referral for nutrition or diabetes education counseling or call us at 866-837-5779 for more information.
Rheumatology focuses on the diagnosis and treatment of rheumatism, arthritis, and other disorders and diseases of the joints, muscles, and ligaments.
These musculoskeletal issues are typically autoimmune conditions, which occur when the immune system mistakenly causes inflammation to different parts of the body. Symptoms include joint pain, swelling and redness, and loss of motion in affected joints.
Treatment may include medication and joint or tendon injections, physical therapy, diet changes and rest. Your rheumatologist will work with you to come up with a treatment plan that suits your needs.
Common disorders include:
- Rheumatoid arthritis (RA)
- Infectious arthritis
- Juvenile idiopathic arthritis
- Polymyalgia rheumatica
- Ankylosing spondylitis (AS) and psoriatic arthritis (PsA)
- Sjogren’s syndrome
Radiology, or medical imaging, is used to help diagnose conditions and diseases within the body. At Facey, we utilize digital radiology systems which are both better for the environment and provide faster results to our radiologists for review. They also emit less radiation than traditional film radiology systems and reduce the cost of care.
Radiology technologists are responsible for performing the various radiology exams. They get formal training in various types of programs, lasting from one to four years. They may have more study or training to specialize in a certain area, such as ultrasound. Radiology technologists are certified by the American Registry of Radiologic Technologists.
Image readings are performed by independent contracted radiologists.
One woman in eight will get breast cancer in her lifetime. The statistics are hard to ignore. And one in three women over the age of 40 will be diagnosed with a breast health concern.
Mammograms use low energy X-rays to examine the breast as a diagnostic and screening tool to detect the early presence of breast cancer. Mammograms are recommended annually for women age 45 to 54. Women 55 and older can switch to mammograms every two years, or continue yearly screening.
Early Detection is Key
98 percent of breast cancer patients survive the disease when diagnosed early. 85 percent of breast cancers occur in women with no family history. Starting at age 40, women should talk to their doctor about when to start screening mammograms. Doctors agree that early detection is the best defense against breast cancer. Successful treatment and survival rates for breast cancer are dramatically affected by early detection of breast cancer. If breast cancer is found early, before it has spread to lymph nodes, the five-year survival rate is almost 100%.
Screening Mammograms and Procedure Preparation
We understand there are many different screening recommendations. This can be confusing. If you are at average risk for breast cancer, talk with your health care provider to determine what‘s best for you.
For women who aren’t having any breast cancer symptoms, we offer a screening mammogram, an X-ray test of the breasts (mammary glands) used to screen for breast problems, such as a lump, and whether a lump is fluid-filled (a cyst) or a solid mass.
The goal of this procedure is early detection. Due to the increase in women getting screening mammograms, more and more breast cancers are being caught at the earliest, most treatable stages. If you’re scheduled for a screening mammogram but develop a symptom, please let the technologist know before the start of your exam.
Doctor referrals are not required for mammograms. Before scheduling a mammogram, we recommend that you speak with your doctor if you've experienced any recent problems or abnormalities concerning your breasts. If this is your first mammogram with us, collect prior mammograms and make them available for your radiologist, if possible, at the time of the current exam.
Some Facey locations offer 3-D mammography, also known as tomosynthesis, which detects 41% more invasive breast cancers and reduces false positives (false alarms) by up to 40%.
With tomosynthesis, an X-ray beam sweeps through the breast in a slight arc and takes pictures of multiple “slices” of breast tissues. A radiologist then looks through the series of images. Digital tomosynthesis allows the detection of small abnormalities that may be hidden by normal breast tissue. It also allows the radiologist to tell the difference between a clump of normal tissue and a true mass.
Most insurance plans cover both types of screening, but it is advisable to confirm this with your health plan before your appointment.
Ultrasound delivers high-frequency sound waves and the echoes that bounce of body tissue form images of the inner structure of the body. This non-invasive procedure is one of the most widely used diagnostic procedures in modern medicine.
Most people are familiar with how an ultrasound shows a developing baby in the womb, but ultrasound can also help determine a person's risk of heart attack or problems in the abdomen or reproductive system.
Since there are several different types of ultrasound exams, talk with your doctor to understand how to best prepare for your exam.
Having lab work done can be intimidating – the test results affect many health care decisions. At Facey, we do everything we can to make your experience as comfortable and efficient as possible, regardless of whether you’re providing a blood sample, urine specimen or both.
Facey Medical Group works with Quest Diagnostics for most routine lab tests. For your convenience, we perform our own lab test services onsite at Facey Immediate Care centers in Mission Hills and Valencia.
Our quality and reliability result not only from our investments in state-of-the-art equipment, but also from the investments we make in our people. With experienced protocols, the latest technology and skilled medical staff, you can trust us to quickly and accurately deliver the results you need.