Patients and Visitors
Visitors can be good medicine for patients. Friends and family members are welcome to visit patients during their stay at Providence Portland Medical Center. Patient care determines the schedule for visitors.
The normal visiting hours are from 11 a.m. to 8 p.m. daily.
Special care units (cardiac intensive care, intensive care, maternity and mental health) have specific visiting hours. Please check with our nursing staff.
Maps
Guest Services
The friendly staff of Providence Guest Services can ease hospitalization concerns for patients and their families. They can help arrange guest housing or make hotel reservations for out-of-town patients and visitors, give directions and transportation advice, and recommend a local restaurant for a good breakfast, lunch, dinner or snack.
You are invited to call Providence Guest Services, 1-888-550-1575, between 8:30 a.m. and 8:30 p.m., seven days a week.
The hospital has several facilities where you can purchase food and beverages.
Our daily menu may be obtained by dialing 503-215-5151 (ext. 55151 within the hospital).
A full-service cafeteria located on the lower level of the hospital, offers fresh entrees, deli sandwiches, soups, salads, desserts, beverages and snacks.
Hours:
- Mon - Fri: 6:30 a.m. - 10:30 p.m. and 12 a.m. - 3:30 a.m.
- Sat - Sun and holidays: 7 a.m. - 10:30 p.m.
Located on the main level of the hospital next the gift shop.
Located in the cancer center, Providence Portland Medical Center. Serving fresh and healthy made-to-order salads and sandwiches and grab-and-go options.
Hours:
- Mon - Fri: 11 a.m. - 2 p.m.
- Sat - Sun: Closed
Located on the main level of The Professional Plaza building, serves entrees, salads, grilled sandwiches, desserts, snacks, espresso, milkshakes and other beverages.
Hours:
- Mon - Fri: 6:30 a.m. - 4 p.m.
- Sat - Sun: Closed
The gift shop is located in the main lobby.
Mon - Fri: 10 a.m. - 3 p.m. (Hours may vary)
Phone: 503-215-6109
The Providence Portland Medical Center Gift Shop is in the main lobby of the hospital. It offers items to amuse, delight and comfort our patients and guests. Here you'll find fresh flowers and plants, greeting cards, novelties, balloons, health and beauty items for women and men, and inspirational items. We also have a large selection of plush toys and creative options for pets and babies.
Our flower arrangements are from Zupan's Market. The selection changes daily, and the volunteer on hand will be happy to tell you about the myriad options we have available. Due to Covid-19 restrictions, we aren't currently able to deliver items to patients' rooms.
The gift shops are staffed by volunteers. All profits benefit the Providence Portland Medical Foundation.
Planning to leave the hospital is part of your care. As a patient at Providence Portland Medical Center, you may leave the hospital when your doctor determines that it is medically appropriate for you to go home or to another care setting.
Your doctor, your primary nurse and other members of the health care team will work with you and your family to plan your discharge. If you have questions about your post-hospital diet, activities or other matters, please be sure to ask.
Before you leave the hospital, please make sure you:
- Have all your personal belongings
- Understand all your discharge instructions
- Have a location, time, telephone number and contact person concerning any community services you have been referred to
- Know if you are participating in any follow-up care
- Your nurse will assist you throughout the discharge process
Upon your discharge from the hospital, your physician may prescribe prescriptions for you to take at home. Although our inpatient pharmacy does not fill prescriptions, you may wish to have your prescriptions filled at the Providence Plaza Pharmacy, at 5050 NE Hoyt.
As you prepare for discharge, please let your nurse know how you want your prescriptions handled. If you choose the Plaza Pharmacy, your prescriptions can be faxed to them ahead of time so they will be ready when you arrive.
The Plaza Pharmacy is open Monday through Friday, 8 a.m. to 6 p.m. You can call the Pharmacy, ext. 56296 or 503-215-6296 from outside the hospital. Your discharge medication costs will not be included in your hospital's bill.
Providence Home Services offers a network of services designed to address the complex needs of patients and their families, including:
- Home health
- Home hospice
- Home infusion
- Home oxygen and medical equipment
There are specially designated waiting areas for visitors on each floor and in the main lobby. Specific waiting areas have been designated for families of patients in the intensive care units, the emergency department and surgery. During certain hours a volunteer is on duty to keep family members informed about the patient’s progress in surgery.
Reading materials are available at the information desk in the main lobby.