Patients and Visitors

Whether you’re with us for day surgery or if you’re recovering from a major illness, we’re committed to making your stay as comfortable, safe and pleasant as possible.

We provide a variety of services and amenities for patients and visitors:

  • The Café at Providence, located on level 2, is open from 6:15 a.m. to 6:45 p.m.
  • Our chapel, located on level 2, is available for visitors of all faiths
  • Support groups and classes

If you can’t find what you’re looking for, please call 509-897-3320 for more information.

During the pandemic, rules regarding visitation can change quickly. The most current visitation requirements will be posted at entrances, and may vary from this page.

In accordance with recommendations from the Center for Disease Control and Prevention, Providence St. Mary Medical Center is restricting visitors.

Hospitalized patients may have one adult visitor or support person per day. Support people/visitors who decline to be screened, mask or who have a temperature or other symptoms will not be allowed to visit an inpatient. Visitors refusing to wear their mask or comply with other safety protocols while in the facility will be required to leave. Individuals who live in the home of a COVID patient are not permitted to visit, since under current state and federal guidelines those individuals should be at home in quarantine to prevent the spread of the disease.

Patients with COVID-19 cannot have visitors. Exceptions may be made under very limited, specific circumstances, such as if the physicians have determined the patient is likely to pass within 12 to 24 hours.

Exceptions to the one-visitor rule include:

  • Minors under the age of 18 may have two visitors, with one being either a parent or adult responsible for the child
  • Patients whose physicians have determined they may pass within 12 to 24 hours may have two visitors at a time, rotating in an out, plus clergy
  • Patients in critical condition awaiting transfer to another facility may have two visitors
  • Women in childbirth may have a doula leading up to and during the birth, in addition to their one support person/visitor

Visitors and support people must:

  • Be age 18 or over
  • Wear mask during their entire visit, including in the patient room
  • Limit their movements in the building. Visitors/support people are to go directly to the patient’s room, remain in the room for the duration of the visit and leave directly from the room.

Providence encourages patients and their families to consider using phone calls or video chats instead of in-person visits. Tablets and assistance are available for patients who do not have devices, and will be provided upon request.

Everyone is asked to practice good hand hygiene by regularly washing their hands with soap and water or using hand sanitizer frequently throughout their visit.

Providence St. Mary appreciates the public’s understanding and assistance with its efforts to maintain a safe environment for patients, visitors and staff.

The gift shop, located near the elevators on Level 2, features jewelry, greeting cards, stamps, fresh flowers, candy, baby items holiday items, toiletries and more.

Please check with the nurse before giving any patient food or beverage items. Some food and drink can be detrimental to recovery or could interact with medications. Fresh flowers are not permitted in the intensive care unit.

  • We have a wonderful selection of four-piece clothing packages for boys and girls and an array of plush animals, including options for infants.
  • Live plants and cut flowers are available. For patients in intensive care, we have a lovely selection of artificial plants and floral arrangements or a beautiful selection of acrylic crystal ornaments.
  • A wide assortment of Mylar balloons are available for all occasions, including new babies, get well, birthday and more.

Billing and financial assistance

Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).

Go to billing

Providence St. Mary Medical Center uses the AT&T Language Line for the interpreting needs of patients and families. Interpretation happens over the phone, so there’s no delay in securing the needed assistance. AT&T Language Line offers interpreters for more than 140 languages.

Chaplaincy

Providence St. Mary Medical Center is devoted to total patient care – physical, emotional and spiritual. Our chaplaincy staff includes Catholic and protestant chaplains, specially trained for hospital ministry. We’re here for you, regardless of your religious preference or spiritual need.

If you’d like a chaplain to stop by your room, dial 0 on your hospital phone, or ask a staff member to call for you. From outside the hospital, dial 509-940-4059.

Your spiritual advisor, priest, minister or rabbi is always welcome to visit you at Providence St. Mary Medical Center.

Chapel

Our chapel is located on Level Two near the Poplar Street entrance. Visitors of all faiths are welcome for worship services, prayer or quiet meditation.

Our Spiritual Care Team cares about you. We hold your concerns in our prayers. Please fill out the form below to request a prayer from one of our Chaplains.