Patients and Visitors

We want to make your visit as comfortable as possible. For more information about preparing for your stay, what to expect during your stay and after, call 509-482-0111.

Providence Holy Family offer room service for your meals. Menus and instructions on how to order are in your room.

Dial 509-482-6368 from your room phone any time between 7 a.m. and 6:30 p.m. and your meal will be freshly prepared and delivered within 45 minutes. The phone operator will answer any questions you may have about your diet or, if you wish, you may schedule a visit from one of our registered dietitians.

Guest trays are available for a small fee, and vouchers can be purchased in the Take Five Café.

Café Fresca

Located on the north side of the hospital between Inland Imaging and the Emergency department, Café Fresca offers a wide variety of cereal, fruit, sandwiches, soup, salad, desserts, beverages and coffee/espresso service.

  • Hours: Mon-Fri, 6 a.m. - 9 p.m.
Take 5 Cafeteria

Our full-service cafeteria is located on the west side of the main hospital building on the basement level.

  • Mon-Fri, 6:30 a.m. - 7:30 p.m.
    Breakfast: 6:30 - 9:45 a.m.
    Lunch: 11 a.m.  - 2 p.m.
    Dinner: 4:45 - 7:30 p.m.
  • Sat-Sun and Holidays, 8 a.m. - 6:30 p.m.
    Breakfast: 8 a.m. - 9:45 a.m. Lunch: 11 a.m. - 1:30 p.m.
    Dinner: 4:45 - 6:30 p.m.
Holy Family has a flexible schedule for visitors from 11 a.m. to 8 p.m. However, times vary from floor to floor. Talk with a nurse on the floor you plan to visit about the best time to visit.

Children may visit with an adult, except for intensive care units. The Family Maternity Center has no set visiting hours.

If you are not visiting in a patient's room, please do not wait in the hallway. This ensures confidentiality for our other patients and quick access to any patient, if needed. Please note that a patient may be transferred to another room due to improved condition or changing needs, so please check at the nurses' station for the room number.
To request a chaplain, call 509-482-2455.

The chaplains in Pastoral Care are available 24 hours a day, 7 days a week, to help patients and families cope with the experience of being in the hospital, dealing with illness and issues that affect emotional and spiritual well-being.

We offer comfort through prayer, sacrament, pastoral counseling or a listening ear. We also assist patients in contacting their minister or family members.

The hospital chapel is located on the first floor and is open 6 a.m. to 6 p.m. daily. Mass is celebrated on Tuesdays and Thursdays at 11 a.m.
The Emergency Department waiting area is located just inside the Emergency Department entrance, on the northeast side of the campus.

A visitor waiting area is located just inside the south side of the campus, just off Rowan and Lidgerwood.

Spacious, comfortable waiting areas are located just inside the northeast campus admitting entrance.

Mon-Fri: 9:30 a.m. -  4:30 p.m.
Phone: 509-474-4040
Located on the Main Floor, past the Information Desk

Blending clinical expertise with retail experience, The Careshop at Providence Holy Family Hospital provides medical specialty items to help patients transition from hospital to home.

  • Bariatric products
  • Breast pumps
  • Canes, reachers, sock aids, etc.
  • CPAP and BiPAP systems and supplies
  • Home oxygen systems
  • Nebulizers and supplies, portable nebulizers, battery packs
  • Walkers, commodes, rollators, etc.
  • Wound care supplies
  • Scrubs and accessories for medical personnel
  • Cards and flowers for our hospital patients

Can't find what you need? Check out the CareShop website.

Billing and financial assistance

Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).

Go to billing

At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.

Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.

An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.

How to get started

The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.

Start the Conversation with these Four Steps:

  • THINK - about your values, goals and care preferences if you were to become seriously ill
  • TALK - to your loved ones about these care preferences
  • CHOOSE - someone to speak for you if you can’t speak for yourself
  • COMPLETE - an Advance Directive

Advance directive tool kit

Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.

Five Wishes

Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.

POLST (Physician Order for Life Sustaining Treatment)

Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:

  • Help you and your patient discuss and develop plans to reflect his or her wishes
  • Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
  • For more information, please visit POLST for health care providers