Patients and Visitors
The team at Providence Mount Carmel Hospital is devoted to providing expert care in an environment of compassion and respect. Whether you’re with us for a day surgery or if you’re recovering from a major illness, we’ll make your stay as comfortable, safe and pleasant as possible.
- Medical records request
- Medication list
- Online bill pay and financial assistance
- Pricing transparency
If you can’t find what you’re looking for, please call 509-685-5100 for more information.
Providence Mount Carmel Hospital’s visiting hours are 9 a.m. to 8:30 p.m. daily.
If you are not visiting in a patient’s room, please do not wait in the hallway. This insures privacy for our other patients, and allows us quick access to any patient, if needed.
Patients may be transferred to another room due to improved condition or changing needs, so please check at the nurses’ station for the room number.
Mount Carmel’s Chaplaincy Services staff is available for patients and family members 24 hours a day, seven days a week. Contact the hospital operator and ask to have the Chaplain paged, or you’re welcome to leave at message at extension 5395.
The Providence Dominican Chapel is located on the second floor above the main entrance of the hospital. All are welcome to use the chapel at any time for personal prayers and meditation.
At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.
Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.
An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.
How to get started
The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.
- THINK - about your values, goals and care preferences if you were to become seriously ill
- TALK - to your loved ones about these care preferences
- CHOOSE - someone to speak for you if you can’t speak for yourself
- COMPLETE - an Advance Directive
Advance directive tool kit
Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.
Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.
POLST (Physician Order for Life Sustaining Treatment)
Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:
- Help you and your patient discuss and develop plans to reflect his or her wishes
- Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
- For more information, please visit POLST for health care providers
Billing and financial assistance
Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).
Providence has a tobacco-free policy on all campuses. Washington State law (RCW 70.160), prohibits smoking in all indoor public places and workplaces, as well as within 25 feet of any entrance.
- Patients are not allowed to smoke. Physicians cannot provide permission to patients to leave their care units to smoke. Patients may request prescriptions for tobacco cessation products from their physicians.
- Visitors smoking on the Mount Carmel campus is prohibited. This includes parking lots. There are no designated smoking areas at Mount Carmel Hospital.