Patient Information

If you should experience a problem while at the medical center, please contact the patient hotline at 907-212-3615. The service excellence manager will serve as your advocate to facilitate communication or other solutions.

Billing and Financial Assistance

Who is calling from 855-360-5474?

We offer pre-registration to our patients to verify demographic and insurance information prior to their hospital visits to ease their way on the date of service. Many of our patients can expect a call up to two weeks in advance of their appointment, but sometimes as near as the day prior to service depending on scheduling time frames.

Pre-registration take between 2-5 minutes on average to complete, and the information provided must be validated every 90 days for most services.

The Central Access Services Pre-Registration team looks forward to serving you.

We keep a record of the health care services we provide you. You may ask us to see a copy of the record. We will not disclose your records to others outside the medical center unless you direct us to do so, or the law authorizes or compels us to do so and the required release of information form is completed.

You may see your record or get information about it by contacting our Medical Records/HIS Department

  • Phone: 907-212-3170
  • Hours: Mon- Fri: 8 a.m. to 5 p.m., excluding observed holidays.

Patient and visitor parking is available 24 hours a day, seven days a week in the parking lots in front of the medical center and Parking Structure 2. Please be sure to lock your car. If something happens which causes you to need assistance with your vehicle, please call the Security Department at ext. 4567.

Facility maps:

Local calls

From your room, dial 9 + the 7-digit number you would like to call. All local calls are free.

Calling long distance

Calls may not be billed to your room. Long distance calls must be made collect or with a calling card. To place a collect call, dial 00 for the operator and ask to be connected to an outside operator.

Calling within medical center

If you know the number, just dial the last four digits. If you don't know the number, dial 00 to reach the operator for assistance.

Directory assistance

From your room, dial 9 + 411 for directory assistance.

Incoming calls

The hospital operator will be transfer calls to your room. All calls received from 10 p.m. to 6:30 a.m. will be sent to your nurse’s station first. If you are in adult critical care unit or pediatric intensive care unit, all calls will be sent to your nursing station before forwarding to your room as appropriate. Your family and friends can call you in your room by calling our main medical center number at 907-562-2211.

To protect our patients, staff and community from the spread of COVID-19, we have four visiting levels: green, yellow, orange and red. We choose these levels based on how many people have COVID-19 in Alaska and Anchorage, and busyness of the hospital.

View the current visiting level and hours

Visitors should check with the nurse before bringing gifts of food or drink to patients. On the Adult Critical Care Unit, please check with the nurse regarding any gifts for patients. Flowers are not allowed in the Adult Critical Care Unit.

Only mylar balloons are permitted; no rubber or latex balloons are allowed due to concerns about allergic reactions. You can reach the gift shop by calling 907-212-3159.

At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.

Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.

An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.

How to get started

The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.

Start the Conversation with these Four Steps:

  • THINK - about your values, goals and care preferences if you were to become seriously ill
  • TALK - to your loved ones about these care preferences
  • CHOOSE - someone to speak for you if you can’t speak for yourself
  • COMPLETE - an Advance Directive

Advance directive tool kit

Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.

Five Wishes

Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.

POLST (Physician Order for Life Sustaining Treatment)

Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:

  • Help you and your patient discuss and develop plans to reflect his or her wishes
  • Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
  • For more information, please visit POLST for health care providers