Patients & Visitor Information

If you are a patient or visitor, then you can rest assured knowing that you have come to the correct place for advanced care.

Billing and Financial Assistance

In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, we have updated our visitor policy.

Read the updated visitor policy

Gift shop and cart

The hospital gift shop, located in the main lobby, sells a variety of cards, magazines, flowers, candy, toiletries and gifts. You may purchase items from a gift cart, which is wheeled to patient rooms once a week, or you may order items by dialing x6110.

Gift shop hours

Mon - Fri: 9:30 a.m. - 7:30 p.m.
Sat - Sun: 10 a.m. - 3 p.m.

Volunteers staff the gift shop; all proceeds benefit Santa Rosa Memorial Hospital.

Plants and flowers

For health reasons, flowers and plants may not be received in the Critical Care Department. A volunteer can help you water your plants and flowers during your stay in other units.

The Creekside Café is located on the first floor of the West Pavilion, just past the gift shop. When taking food out of the dining room we request that all beverages and food items be covered. This protects against spills in the hallways and helps us to maintain a safe environment in the hospital.

Cafeteria hours:

Mon - Fri:
Night Shift: 2:30 - 4:30 a.m.
Breakfast: 7 - 10 a.m.
Lunch and Dinner: 11a.m. - 7:30 p.m. (Hot entrees available 11 - 2 p.m. and 5 - 7 p.m.)

Sat: 7:30 - 10 a.m., 1a.m. - 2 p.m. & 5 - 7:30 p.m.

Sun: 7:30 - 10 a.m., 1 a.m. - 2 p.m. & 4:30 - 7:30 p.m.

Vending machines are located in the cafeteria and are accessible 24 hours a day for visitor convenience during hours of limited cafeteria service.

Your experience is important to us

Questions or concerns regarding care and experience

We are committed to responding to any concerns regarding care, treatment or services in a timely manner. Should concerns about your hospitalization arise, you or members of your family are encouraged to contact the nurse or manager in your area or the patient representative.

Your nurse can help resolve issues and maintain the highest quality of service and help you contact these individuals. If you have unresolved issues or complaints about your care, you may contact any of the following:

Parking

More than 600 parking spaces are available at the Providence Medical Arts Plaza (1130 Montgomery Drive, Santa Rosa) located across from the Santa Rosa Memorial Hospital.

Electric Vehicle charging stations for nine vehicles are available on the ground level of the parking structure. The level 2 (240 volt) chargers provide approximately 25 miles of range per hour of charge (mileage varies by vehicle manufacturer and driving conditions). Drivers can use the service by downloading the Chargepoint app.

In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, we have updated our visitor policy.

Read the updated visitor policy