Patients and Visitors

We want to make your visit as comfortable as possible. Below you will find links and helpful information about parking, maps, visiting hours and more.

Can’t find what you’re looking for?

Call 509-474-3131.

Visiting Hours

Due to the COVID-19 pandemic, our visitors policy and visiting hours have changed. We are monitoring this matter closely and will make adjustments, as necessary.

Find important up-to-date information including how to safely see your doctor, visitor policies, entry into our facilities, clinic closures and more.

Cash machine locations

There are two cash machines located on the Providence Sacred Heart campus. In the main tower the cash machine is on the L3 level just outside the cafeteria entrance.

You can also access the cash machine in the Doctor’s Building West Tower outside the Washington Trust Bank branch.

Chapel & prayer requests
  • Chapel: The Sister Ethel Richardson Chapel is located on the main floor near the front entrance of the Sacred Heart. Mass is celebrated there Monday, Wednesday and Friday at 11:30 a.m. Everyone is welcome to use the chapel at any time for personal prayers and meditation.
  • Healing garden: The Providence Center for Faith and Healing offers a beautiful garden, a library and quiet rooms for meditation and retreat. It is located next to the Medical Center and is available to all. Ask your nurse or chaplain for more information.
  • Clergy visits: Chaplaincy Services staff is available for patients and family members 24 hours a day, seven days a week. Contact the operator or call extension 44716. If you would like a visit from your own pastor, contact your nurse or one of the chaplains. A visit will be arranged for you.
  • Prayer request: Request a prayer from one of our Chaplains using our online form.
Cafeteria Hours

Open daily, 6:30 a.m.- 7 p.m. Cash, credit and debit cards accepted

  • Breakfast: 6:30 - 10:15 a.m.
  • Lunch: 11 a.m. - 2 p.m.
  • Dinner: 4:30 - 7 p.m.

The Café is located on Lower Level 3 (L3) of the hospital. Soups, salads, sandwiches, beverages and other items are available between meal times, as is the coffee/espresso service. The Snack Bar, also on L3, is open 24 hours. Vending machines provide an assortment of food and beverages.

There is a change machine in the Snack Bar. An ATM is located on L3 for cash withdrawals. The cafeteria does not accept personal checks.

Family Waiting Areas

Family waiting rooms are located throughout the medical center. Each floor of the main tower has a small waiting room off the elevator lobby. The Children’s Hospital and Women’s Center also have a waiting room on each floor.

The Emergency Department has separate waiting areas for adults, and for families with children.

If you are waiting for a surgery patient, the family waiting room is located on the Main Floor in the Surgery Center area between the main tower and the Women’s Center. For pediatric surgery patients, the waiting room is located in the pediatric surgery center on the L1 Level.

In addition, there are two cardiac surgery waiting rooms on the L1 level. Follow the hallway just past the entrance to the Pediatric Surgery Center and signage will lead you to the Family Waiting Room and the Sky Bridge Waiting Room (near the sky bridge to the Providence Heart Institute).

Patient Care & Safety Concerns

At Providence Sacred Heart Medical Center & Children's Hospital, we take patient concerns seriously. If you have a concern about your care, you may:


The Outpatient Pharmacy at Providence Sacred Heart Medical Center & Children's Hospital provides services to patients of the Providence ministries of Eastern Washington.

It is conveniently located in the main floor lobby of Providence Sacred Heart Medical Center & Children's Hospital. next to the Gift Shop.

Pharmacy hours
  • Mon - Fri: 6:30 a.m. - 6 p.m.
  • Sat - Sun & Holidays: 9 a.m. - 5 p.m.
Wireless Access

Providence provides free wireless Internet access for patients and visitors. Please note: our network restricts access to certain websites due to explicit content or network security risks.

As a guest, patient or visitor, you can use the network “SHMC-Guest.”

Please note

The Medical Center’s laptop computers (found in most patient rooms) are for staff use only, and do not connect to the Internet.

If you do not have a phone, tablet or laptop but would like Internet access, please visit the Health Sciences Library in the Mother Gamelin Center.

We’re here for your child … and you

From the admissions staff to child-life and dietary specialists, to nurses and doctors, the team at Sacred Heart Children’s Hospital is here for your family. Whether your child is here for day surgery or recovering from an illness, we’re committed to making your family’s experience with us as comfortable, safe and pleasant as possible. We’re your personal health care team. Don’t hesitate to ask us for help, support or information – whenever you need it.

We provide a variety services and conveniences for patients and families:

  • Comfortable rooms with a personal stereo, TV and video player
  • Children’s Clubhouse
  • Kid-friendly family lounges
  • Free wireless Internet access

Where to check in

The main registration desk at Sacred Heart Children’s Hospital is in the lobby, just inside the front entrance on Eighth Avenue. This is your first stop, unless your doctor’s staff has told you otherwise. After your child’s registration information is collected, we’ll direct you to the appropriate department. If you have trouble finding your way around, just ask a staff member for help. We’re happy to provide directions or an escort.

  • Specialty clinics: If your child has an appointment at a specialty clinic, please check in directly at that office unless directed otherwise. The office may be in the children’s hospital, or the Sacred Heart Doctors Building, directly across the hospital. If you’re not sure where your physician is located, call 509-474-3131 and we’ll help you.
  • Emergencies: For emergencies, go directly to the Emergency Department on Eighth Avenue.
Why does everyone keep asking the same questions?

While your child is a patient at Sacred Heart Children’s Hospital, you’ll probably be asked the same questions by lots of different folks. Questions like: “What’s your child’s name and birthdate?” and “What’s your child’s address?” It may seem repetitive – maybe even annoying. But, it’s all for your child’s safety. We want to make sure your child receives the care, services and medications specifically intended for him/her.

What to Bring

If your child is coming to Sacred Heart Children’s Hospital for a scheduled procedure, your doctor’s staff will likely provide specific instructions on what to bring.

General items you should bring for an overnight stay:

  • Photo ID and insurance card
  • Co-payment (if required by your insurance plan)
  • Full list of medications with dosages (including over-the-counter supplements)
  • List of allergies (foods, medications, etc.)
  • Teddy bear or favorite toy for comfort
  • Pajamas, robe, slippers
  • Toiletries

Please leave medications and valuables at home.


All medications your child takes as a patient at Sacred Heart Children’s Hospital should be prescribed by the attending physician, dispensed by the hospital pharmacy and administered by a nurse. You aren’t allowed to administer your child’s own medications – including over-the-counter and herbal supplements – and you shouldn’t keep medication in their room unless ordered by a doctor.

Why are we so strict about this? It’s for your child’s protection – and so we can deliver the best medical outcome possible. We need to know exactly which medications your child is taking so we can gauge how his/her body responds to them.


Please don’t bring valuables to the hospital. If you accidentally bring valuables to the hospital, send them home with a friend or family member. Note: Sacred Heart Children’s Hospital is not responsible for lost items.

Hospital rooms

Your child’s room assignment is based on the diagnosis or procedure he/she is scheduled for and the beds available at the time they’re admitted.

Sacred Heart Children’s Hospital features both single and double rooms. Your child may be in a room with another child who has a similar illness or symptoms.

We provide a portable stereo with a radio, CD player and tape player. And, there’s a television and DVD player in each room.

Once your child is settled in his/her room, a nurse will teach you about bed controls, lights and the call light.

Meals & Room Service

If your child is eating solid foods, a representative from Food and Nutrition will help make selections from the types of meals approved by the physician. For convenience, a patient menu is located in your child’s room, listing the options for meals and snacks. Additional assistance may be provided by a dietitian.

When it’s time to return home, a member of the clinical nutrition staff will meet with you and your child if he or she needs to be on a special diet.

If your guests would like a meal prepared, have them choose from the menu and call 509-474-7700 to place their order. (There is a fee for guest meals.)

Arts in Healing program

Patients who engage in creative arts enjoy reduced stress, need less pain medication, have shorter hospital stays and heal faster. Arts in Healing provides an outlet for communication and expression while focusing on wellness and well-being – physically, mentally, emotionally and spiritually.

Elements of the program include:

  • Visual Art
  • Music
  • Dance/Movement
  • Poetry/Journaling
  • Drama

The benefits of Arts in Healing include:

  • Promotes healing
  • Lowers stress and anxiety
  • Builds positive coping skills
  • Reduces the need for pain medication
  • Increases overall feelings of well-being
  • Increases insight, self-awareness and self-discovery

Watch a Video to Learn More

Family Support Services

Being in the hospital can make children feel scared, confused and out of control.

At Sacred Heart Children’s Hospital, we believe in providing support for the entire family. From social workers to music and art therapists, child life specialists and volunteers, to amenities like playrooms and lounges, we offer a family-centered, team approach to helping families return to a normal life as soon as possible.

Child Life Specialists

Our child life specialists coordinate activities to make your child’s hospital experience as comfortable and understandable as possible. They offer support for siblings who might be concerned about their brother or sister in our care or who may have fears of visiting the hospital.

Learn More About Our Child Life Specialists

Children’s Clubhouse

A fun place for kids to play while a family member receives care at Sacred Heart. To play in the clubhouse, kids need to be healthy, at least 3½ years old and potty trained. Open Monday-Friday, 9 a.m.-noon and 1-4 p.m., the Children’s Clubhouse is located in the upper level of the Children's Emergency Department. Enter from Emergency, or the Main Floor "Bridge of Hope," just east of the Fish Elevators.

Take a Virtual Tour of the Children's Hospital Clubhouse

Lounge areas

Certain units offer patient and family lounge areas, as well as playrooms for younger kids, a teen lounge for the older ones and the outdoor terrace has the best view of downtown Spokane from the hospital.

Movies and games

We have DVD movies available for check out on some units. Just ask at the nurse’s station on your child’s floor. There are VCR movies in the playroom. Occasionally, we offer movies and Wii games in our theater-style classroom on the fourth floor.

Overnight accommodations

Our rooms are designed for a family member to stay with their child. If you have special circumstances that require additional family to be at the bedside, please consult with our nursing team and we’ll identify alternate resources for you.

  • A family kitchen with ice and water is located near Pediatric Oncology
  • The Ronald McDonald Family Room is available for families from out of town
Medical Records

Learn how to request a copy of your medical records.

Online Bill Pay

View or pay your hospital bill.

Providence supports health care pricing transparency and tools that help patients and all consumers evaluate what care is best for them and any related financial costs. Get pricing information for Sacred Heart Children's Hospital.

Send a Gift

Brighten a friend's day! Order balloons, plants or flowers from our Gift Shop.

WA Dept. of Health Regulation Request

The Washington State Department of Health (DOH) has requested that hospitals post select policies, when available, to our website.

A specialized ER for kids means comfort for the whole family.

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