Queen of the Valley Medical Center
1000 Trancas Street
Napa, CA 94558
Map & Directions
The following is a list of frequently requested telephone numbers. If you can't find what you are looking for, please call the main switchboard at 707-252-4411. For patient names and room numbers, please contact the main switchboard for further assistance.
- Main: 707-252-4411
- Patient Relations: 707-252-4411 ext. 2623
- Financial Assistance/Billing: 707-257-4095
- Human Resources: 707-257-4040
- Spiritual Care: 707-257-4042
Our marketing and communications department is your point of contact for all media-related inquiries, patient condition reports, requests for interviews and permission to take photos or videos on any of our health care facility.
All media must request permission from the marketing and communications department before conducting interviews or taking photographs of staff, patients or visitors at an of our facilities. This includes visits for live stand-ups and b-roll on our campus.
Media will be escorted by the marketing and communications staff while on campus. A consent form, signed by the patient (or his/her legal representative) must be completed and signed before the interview, filming or photography takes place.
Executive Director of Communications
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The Herman Family Pavilion is a three-story, 72,000 square-foot state-of-the-art facility. It is among the first hospitals in California to be Gold LEED certified with an environmentally conscious design that satisfies the U.S. Green Building Council's Leadership in Energy and Environment Design (LEED) requirements for "green" health care facilities. The facility also incorporates evidence-based design, which is the process of basing decisions about the building environment on credible research to achieve the best possible outcomes for patients and operating efficiency for staff.
The Herman Family Pavilion is home to the region's first "hybrid" operating room – an OR suite that combines the most advanced imaging capabilities with robotics and traditional surgery. The technology aids physicians during the most difficult of surgeries, including complex closed and open heart procedures. The pavilion also houses:
- Six operating suites known as "smart ORs" outfitted with flat screen monitors and an in-room camera system for remote communication between physicians and their colleagues. The rooms are made with robust steel framing designed to remain in operation in the event of an earthquake and to minimize the issue of vibration during sensitive operating procedures.
- 20 private intensive care rooms using evidence-based design that considers the patient and employees. The rooms are large, filled with ambient light and designed to encourage family-assisted patient care, incorporating sleeper sofas and desks with data outlets.
- A clinical and pathology laboratory equipped with the latest technology and a camera system linking directly to operating rooms providing real-time communication capability between surgeons and pathologists.
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