Visitor Information

Whether you are admitted to the medical center for a procedure, or come only to visit a loved one, Queen of the Valley is committed to creating a welcoming environment for everyone who enters our doors.

Patients at Queen of the Valley Medical Center need all the special care we can give them. We believe that it’s very important for patients to have contact with family and friends while they are here. You are an important part of their care.

We ask that you observe a few simple policies in the spirit of compassion for the patients, caregivers and other visitors to the Queen. The Concierge, located in the Lobby near the main medical center entrance, is available to assist you with any questions you may have about visiting with family members and friends.

Our goal is to create a welcoming environment for our visitors, while meeting the needs of our patients. All of us at Queen of the Valley Medical Center thank you for your patience and cooperation when visiting our facility.

Notice

Please read Queen of the Valley Medical Center visitation policy that are currently in effect to reduce potential exposure to viruses and respiratory illnesses and to support the safety of our patients and caregivers.

Important visitation policy

Before you visit the medical center, it’s a good idea to call and confirm that the patient is still here. When you arrive, please stop at the Concierge desk to confirm the patient’s location and obtain directions. A patient may have been moved or discharged from the medical center since you last checked.

Smoke-free campus

Smoking is prohibited in all buildings, parking lots and outdoor areas.

Our official visiting hours are 8 a.m. to 8 p.m. Since our main entrance closes at 6 p.m., we ask visitors to use the Emergency Department entrance between 6 p.m. and 8 a.m.

At Providence, our priority is to protect the health and safety of all patients, visitors and health care personnel who enter our facilities. To provide a safe health care environment and to prevent the risk of spreading COVID-19, our visitor policy has changed.

Read our updated visitor policy

Your supportive presence with a patient can actually cause the person harm if you are bringing contagious illness with you. Please do not visit a patient if:

  • You don’t feel well
  • You have a fever
  • You have a cold, sore throat or flu
  • You have been recently exposed to and never had chicken pox, measles or mumps

Patients have phones in their rooms. You may call the patient and “visit” if you are not feeling well.

Food and beverages may not be brought into patient rooms or waiting areas. Visitors may eat in the cafeteria on the 1st floor or out on the patio during visitor hours.

The cafeteria is located down the hall from the Lobby and across from the first elevator. The cafeteria is open 24 hours a day, seven days a week, with plenty of indoor seating and an adjacent outdoor patio.

Hot meals are served 7:30 - 9:30 a.m., 10:30 a.m. - 2 p.m., and 4 - 6 p.m. At all times, vending machines are available to serve snacks and drinks.