Patient Experience

At Providence, your satisfaction and comfort are of the utmost importance to us. We are committed to responding to any concerns regarding care, treatment or services in a timely manner. Should concerns about your hospitalization arise, you or members of your family are encouraged to contact the nurse or manager in your area or the patient representative. She/he can help resolve issues and maintain the highest quality of service. Your nurse can help you contact these individuals. If you have unresolved issues or complaints about your care, you may contact any of the following:

Jacque Maples, MAOL, CPXP

Director, Patient Experience Officer


Don't hesitate to contact us regarding your care

At Providence, It is our earnest wish that you receive optimal care and that your health and personal needs during your Queen of the Valley Medical Center stay are met fully. However, if you have concerns about your care, service, patient safety or other aspects of your Queen of the Valley experience that are unresolved in your discussions with your physician, nurse or department manager, our Patient Relations Representative can assist you with these concerns.

The Patient Representative is available Monday through Friday, 8 a.m. to 4:30 p.m. at extension 2623. At any other time, the Medical Center Nursing Supervisor can assist you and may be reached through the switchboard operator. Additional contact information is listed below.