For Patients and Visitors

If you are a patient or visitor at Queen of the Valley Medical Center, then you can rest assured knowing that you have come to the correct place for advanced care.

Billing and Financial Assistance

General visiting hours are from 8 a.m. to 8 p.m., seven days a week, including holidays. On some units, visiting hours can be up to 24-hours per day, with the right to limit or restrict visitation if it interferes with the care of the patient or other patients on the unit. Please ask a nurse for details.

All our patients have the right to visitation while under the care, treatment and service of Queen of the Valley Medical Center. All visitors shall receive equal visitation privileges consistent with patient preferences. The right to limit or restrict visitation may occur when visitation would interfere with the care, treatment or service of the patient or other patients as determined by the registered nurse/manager/supervisor or physician.

Campus map and directory

The Queen's Café is located down the hall from the lobby and across from the first elevator.

While the cafeteria is open seven days a week for indoor seating. Hot meals are served Monday-Friday, from 7 a.m. to 2 p.m. After 2 p.m., grab and go items (such as healthy salads, sandwiches, microwavable Amy’s frozen entrees and more) are available for purchase through 7 p.m.

During the weekend (Saturday and Sunday), grab and go items will be available for purchase from 7 a.m. to 2 p.m. Hot food service is not available at the cafeteria on the weekend.

Visitors may enjoy their meal on our adjacent outdoor patio (please note doors will be exit-only after 7 p.m. daily).

Our facility provides interpreter services free of charge for our non-English speaking and hearing impaired patients and their families. If you would like an interpreter, please ask the registration staff, nurse, or doctor to contact one for you.

View our communication assistance policy

Services de Interpretación
Nuestra instalación proporciona servicios de interpretación gratuitos a nuestros pacientes y sus familias que no hablan inglés o que tienen problemas de audición. Si usted desea un intérprete, pídale a los empleados del registro, enfermera, o doctores que llamen a uno.

Para ver nuestra Ayuda En La Comunicación

Gift Shop - The Queen's Collection

Mon -Fri: 9  a.m.- 8  p.m.
Sat and Sun: 10 a .m. – 2 p.m.


707-252-4411, ext. 2161

Custom gifts for every occasion
  • "Get well" and "Thinking of you" gift baskets.
  • Custom gift baskets for special relatives.
  • Custom gift baskets for children (share with us the child's age and gender).
  • Beautiful fresh flower arrangements.
  • Potted or silk plants decorated with a gift bow.
  • Balloon bouquets, including ones that sing when tapped.
Gift shop items
  • Personal care items (lip balm, lotion, hairbrushes, toothpaste & nail clippers).
  • Socks, slippers and robes.
  • Games and plush animals.
  • Cards, magazines and books.
  • Clothing, purses and scarves.
  • Inspirational gifts and collectible figurines.
  • Fashion jewelry and reading glasses.
  • Picture frames.
  • Seasonal gifts.
Special features
  • Weekly special promotions – be sure to ask about this week's feature!
  • Customer reward program – earn gift shop rewards by accumulating points on all qualified purchases.
Order online or by phone
  • Shop online Queen of the Valley gift shopFor your convenience, we accept phone orders during gift shop operating hours (no minimum purchase required).
  • Complimentary same-day delivery is provided to hospital patients and family members.
  • We accept MasterCard, Visa, Discover and American Express for online or phone orders.

Please remember that live plants and flowers are not allowed in the Intensive Care Unit. For infection control reasons, they must remain at the nursing station until the patient is released from the hospital or transferred to another unit.