Patients and Visitors
We want to make your visit as comfortable as possible. Below you will find links and helpful information about parking, maps, visiting hours and more.
Call 509-474-3131.
The safety and wellbeing of our community is our top priority. To ensure caregivers, patients and visitors are safe, we have a policy for visitors entering our hospitals and Providence Medical Group clinics in Spokane Stevens counties.
Please review our visitor policy before coming to the hospital and clinic.
- Chapel: The Sister Ethel Richardson Chapel is located on the main floor near the front entrance of the Sacred Heart. Mass is celebrated there Wednesdays at Noon. Everyone is welcome to use the chapel at any time for personal prayers and meditation.
- Healing garden: The Providence Center for Faith and Healing offers a beautiful garden, a library and quiet rooms for meditation and retreat. It is located next to the Medical Center and is available to all. Ask your nurse or chaplain for more information.
- Clergy visits: Chaplaincy Services staff is available for patients and family members 24 hours a day, seven days a week. Contact the operator or call the spiritual care department at 474-2297. If you would like a visit from your own pastor, contact your nurse or one of the chaplains. A visit will be arranged for you.
- Prayer request: Request a prayer from one of our Chaplains using our online form.
Open daily, 6:30 a.m.- 7 p.m. Cash, credit and debit cards accepted
- Breakfast: 6:30 - 10:15 a.m.
- Lunch: 11 a.m. - 2 p.m.
- Dinner: 4:30 - 7 p.m.
The Café is located on Lower Level 3 (L3) of the hospital. Soups, salads, sandwiches, beverages and other items are available between meal times, as is the coffee/espresso service. The Snack Bar, also on L3, is open 24 hours. Vending machines provide an assortment of food and beverages.
There is a change machine in the Snack Bar. An ATM is located on L3 for cash withdrawals. The cafeteria does not accept personal checks.
At Providence Sacred Heart Medical Center & Children's Hospital, we take patient concerns seriously. If you have a concern about your care, you may:
The Outpatient Pharmacy at Providence Sacred Heart Medical Center & Children's Hospital provides services to patients of the Providence ministries of Eastern Washington.
It is conveniently located in the main floor lobby of Providence Sacred Heart Medical Center & Children's Hospital. next to the Gift Shop.
- Mon - Fri: 6:30 a.m. - 6 p.m.
- Sat - Sun & Holidays: 9 a.m. - 5 p.m.
A hotel conveniently located next to Sacred Heart Medical Center & Children's Hospital, the Madison Inn offers families visiting Spokane hospital patients comfortable, quality lodging along with the peace of mind that comes from knowing that your loved ones are just a few steps away.
In addition to special hospital rates, the Madison Inn offers:
- Free continental breakfast
- Business King rooms
- Extended stay rooms
- Fitness room
- Guest laundry
- Elevator
Rooms feature high speed wireless internet (available throughout the hotel; hard-wired access available on request); a microwave, refrigerator and in-room coffee; hair dryer, irons and boards … even your pet is welcome! Their personnel are specially trained and sensitive to the needs of the patients, families and medical professionals who visit Spokane's downtown hospital district. If the inn is full, staff will assist you in finding other close-by accommodations.
For more information, or to make your reservation, call 509-474-4200 or toll-free: 800-538-0375.
If you have been scheduled to have a procedure at Sacred Heart Medical Center, your doctor’s staff will likely provide specific instructions on what to bring.
General items you should bring for an overnight stay:
- Photo ID and insurance card
- Co-payment (if required by your insurance plan)
- Full list of medications with dosages (including over-the-counter supplements)
- List of allergies (foods, medications, etc.)
- Pajamas, robe, slippers
- Toiletries
Please leave medications and valuables at home.
All medications you take as a patient at Sacred Heart Medical Center should be prescribed by the attending physician, dispensed by the hospital pharmacy and administered by a nurse. You aren’t allowed to administer your own medications – including over-the-counter and herbal supplements – and you shouldn’t keep medication in your room unless ordered by a doctor.
Why are we so strict about this? It’s for your protection – and so we can deliver the best medical outcome possible. We need to know exactly which medications you are taking so we can gauge how your body responds to them.
Please don’t bring valuables to the hospital. If you accidentally bring valuables to the hospital, send them home with a friend or family member. Note: Sacred Heart Medical Center is not responsible for lost items.
For your convenience, a patient menu is located in your room, listing the options you have for meals and snacks. In some cases, you may receive assistance from a dietitian, who will help you select the types of meals approved by your physician.
If your guests would like a meal prepared, have them choose from the menu and call 509-474-7700 to place their order. (There is a fee for guest meals.)
In this guide, you will find information on planning your admission, billing, meals, safety in your room, visiting hours and special services.
This booklet will help you know what to expect, from pre-surgery interview to recovery.
A nurse will perform a pre-surgery interview to learn about your health history and medications, review your preoperation instructions and answer any questions you might have. If you have not been scheduled for this interview, please call 509-474-3190.
Learn how to request a copy of your medical records.
View or pay your hospital bill.
Providence supports health care pricing transparency and tools that help patients and all consumers evaluate what care is best for them and any related financial costs. Get pricing information for Sacred Heart Medical Center.
Brighten a friend's day! Order balloons, plants or flowers from our Gift Shop.
The Washington State Department of Health (DOH) has requested that hospitals post select policies, when available, to our website.