About Us

With 644 beds, Providence Sacred Heart Medical Center is one of the largest hospitals in the Northwest, employing more than 4,000 health care professionals and support staff. Our medical staff provides the expertise and skills of over 800 specialists and primary care doctors. Volunteers, who provide support to many hospital services, include 400 women, men and young people.

Every year, Healthgrades evaluates hospital performance at nearly 4,500 hospitals nationwide. For 2022, Providence Sacred Heart Medical Center received more than a dozen awards including America’s 50 Best Hospitals for Cardiac Surgery Award™ and Critical Care Excellence Award™ (Top 10% in U.S.):

Healthgrades badge for appendectomy, five-star recipientHealthgrades badge for America's 50 Best, cardiac surgeryHealthgrades badge, excellence award for cardiac surgeryHealthgrades badge, carotid procedures, five-star recipientHealthgrades badge, colorectal surgeries, five-star recipientHealthgrades badge, cranial neurosurgery, five-star recipientHealthgrades badge, excellence award for cranial neurosurgeryHealthgrades badge, excellence award for critical careHealthgrades badge, treatment of sepsis, five-star recipientHealthgrades badge, spinal fusion surgery, five-star recipientHealthgrades badge, treatment of stroke, five-star recipientHealthgrades badge, valve surgery, five-star recipientHealthgrades badge, vascular surgery, excellence award

Providence Sacred Heart Medical Center was recognized by U.S. News & World Report for 13 areas of care for 2021-2022:

U.S.News & World Report 2021-22 Award: High Performing Hospital for Abdominal Aortic Aneurysm RepairU.S.News & World Report 2021-22 Award: High Performing Hospital for Aortic Valve Surgery U.S. News & World Report Best Hospitals 2021-22: Colon Cancer SurgeryU.S.News & World Report 2021-22 Award: High Performing Hospital for Heart Attack TreatmentU.S.News & World Report 2021-22 Award: High Performing Hospital for Heart Bypass SurgeryU.S.News & World Report 2021-22 Award: High Performing Hospital for Heart Failure TreatmentHip ReplacementU.S. News & World Report Best Hospitals 2021-22: Kidney FailureU.S. News & World Report Best Hospitals 2021-22: Knee ReplacementU.S.News & World Report 2021-22 Award: High Performing Hospital for Lung Cancer SurgeryPneumonia U.S. News & World Report Best Hospitals 2021-22:  StrokeU.S.News & World Report 2021-22 Award: High Performing Hospital for TAVR

 

Washington & Montana region executive leadership
  • Joel Gilbertson, chief executive
  • Scott O’Brien, chief operating officer 
  • Dean Martz, MD, chief executive, Clinical Programs & Services  
  • Mike Marshall, MD, chief physician executive, Physician Enterprise 
  • Anna Franklin, executive director, Diversity, Equity & Inclusion
  • John Kleiderer, chief mission officer 
  • Helen Andrus, chief financial officer  
  • Mark Gross, chief communication officer 
  • Andrew Taylor, chief strategy officer
  • Mark Wakai, chief executive, Population Health
  • April Anderson, assoc. vice president, Marketing
  • Bryan Fix, interim chief human resources officer 
Spokane & Stevens County hospital leadership team
  • Susan Stacey, MBA, BSN, RN, chief executive, Providence Inland Northwest Washington
  • Ron Rehn, chief administrative officer, Mount Carmel Hospital, Dominicare & St. Joseph’s Hospital
  • Michael Barsotti, MD, physician executive, Providence Inland Northwest Washington Children Services
  • Dan Getz, DO, MD, chief medical officer, Providence Inland Northwest Washington Hospitals
  • Cara Beatty, MD, chief medical officer, Providence Medical Group
  • director, Mission Integration - vacant 
  • Russ Shear, executive director of quality
  • chief nursing officer, Sacred Heart Medical Center - vacant
  • Susan Scott, MPA, BSN, PHN, NEA-BC, chief operating officer, Holy Family Hospital
  • Adam Richards, MBA, BSN, RN, chief nursing officer, Holy Family Hospital
Community Ministry board of directors

The Community Ministry board of directors oversees the Providence ministries serving eastern Washington. Our board members serve with compassion, giving special attention to those who are poor and underserved in our community. Thanks to their tireless vigilance, we continue to advance new ways of improving the health and well-being of the people we serve.

  • Karla Greer
  • Rich Hadley
  • Robin Hines, MD, vice chair
  • Kiana McKenna
  • Nolan McMullin, MD
  • Mike Moore, MD
  • Gloria Ochoa-Bruck
  • Jeff Philipps, chair
  • Ruth Reynolds, board liaison
  • Mark Schemmel, MD
  • Fawn Schott
  • Mary Selecky
  • Ben Small
  • Larry Soehren
  • Susan Stacey, INWA chief executive

We know you come to Providence because you trust the care we provide. We want you to know our mission for your good health and safety is a top priority. Joint Commission standards deal with organizational quality of care issues and patient safety and the safety of the environment in which care is provided. Any individual believing that he or she has concerns regarding patient safety or quality of care concerns at Providence Health & Services that the hospital has not addressed appropriately may contact The Joint Commission.

If your issue remains unresolved, you have the right to:

  • Contact the Joint Commission Office:
    • Submit a concern online at www.jointcommission.org and click on “Report a Safety Event”
    • Phone: 800-994-6610
    • Fax to: 630-792-5636
    • Mail to: The Joint Commission Office of Quality and Patient Safety, One Renaissance Blvd, Oakbrook Terrace, IL 60181
  • Contact the Washington State Department of Health
    • Mail to: P.O. Box 47890, Olympia, WA 98504
    • Phone: 800-633-6828

When submitting a complaint to the Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed. It is the Joint Commission's policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with Providence Health & Services in the course of a complaint investigation.

Joint Commission policy forbids an accredited organization from taking retaliatory actions against employees for having reported a patient safety or quality of care concern to the Joint Commission.

Please note: The Joint Commission does not address individual billing issues and payment disputes. It also does not have jurisdiction in labor relations issues or the individual clinical management of a patient.