IT support for Epic

Ask IT

Call 844-922-7548. Available 24/7 (you may ask for a call back). Receive support on non-Epic issues, network access, password reset. Please note this number is separate from the main Epic Support Team.

Epic Support

Call 855-415-8188 or use the Help icon within Epic to launch Express Epic Support.

Epic Help Links menu

There are several options to connect directly to the Epic Support Team:

  • Launch the AskCI Teams chat to post questions and view other discussions
  • Receive a call
  • Open a text message session
  • Chat online
  • Send a message

Epic Training for Providers

Epic training will be assigned in Healthstream based on specialty. Epic training must be completed before working in the EHR. You will receive an email outlining your Epic training requirements. If you have questions or don’t receive training information, please email EpicClassScheduling.

EpicCare Link

The EpicCare Link website has detailed information on the Providence Epic secure online portal. Get information on how to gain access and for Carelink support. Visit providence.org/for-employees/epiccare-link.